Yelp really ought to let us give less than one star.
I had major surgery, then went to rehab for three (3) weeks. Upon discharge home, THANKFULLY, the rehab center let me borrow a walker. I was told a new walker would be provided and it would be delivered within a couple days of my d/c. After a few days & no walker, I called the rehab center to find out who I needed to contact about the walker. I contacted Rotech. The woman that answered the phone started out civil enough. I introduced myself & explained why I was calling. She said they didn't have any walkers. I asked, as in don't sell them? She said they were out of stock. They'd had 20 but ran out. I asked, when might they be in? A day or two? A week? What time frame? She did not like to offer help or information. She finally said, it would be 8 weeks or so. Excuse me? Isn't part of your job as a medical supply company to provide medical supplies? I thought she was joking about the 8 wks... She mumbled something I couldn't understand & I asked, how do you run out? If you had twenty and got down to ten, why wouldn't you order more stock? I don't understand. I need a walker, you are approved through my insurance... She muttered something and hung up on me. Now, about 3 weeks later, I'm in hopes that Lincare will deliver this coming week. They take a couple weeks after dragging about paperwork, then waiting a few days to put in the order? Thankfully a walker was lent to me... read more