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Rotary Notary Mobile Services

5.0 (1 review)
Closed 10:00 am - 6:00 pm

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5 years ago

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Mary M.

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I Marry Couples - Disney World Wedding

I Marry Couples

(1 review)

Let me start by saying that I'm a weddings and events violinist, and I've had clients cancel on me…read morebefore for various reasons, I've always refunded them in full when this occurred. At first, she seemed like an excellent choice for our wedding officiant, she was responsive and she gave us money-saving tips on the initial zoom call that I had with her. To be fair, my mother and my fiancé initially had reservations, yet I felt strongly at the time, so I booked her anyway one year out, and paid the 50% deposit. We did not have a written contract. We had a second call with her about six months out from the wedding, and she gave us a link where we could fill out a form for her to look over and start working on our script for the wedding day. During this call, she let us know that about 30 days out, she would have it over to us for our review. I texted her the second week of October, and she had let me know when I asked politely, that the draft would be over to us next week. Two weeks passed before I realized that it didn't get sent, because I was busy getting some things settled for the upcoming wedding. On Saturday, November 1, exactly 2 weeks out from our wedding, and over one week away from when she told me I should expect the script, I texted her again and politely asked when we can expect it, since the wedding is now two weeks away, and since myself, my mother, and my fiancé would really like to look over the script. She advised me that she was working on it that same day and would have it to me the very next day. If there was a reason for a delay, or she had things going on in her personal life, and she had provided some type of explanation when the next day came and went, and I still didn't have it, perhaps I'd be a little more understanding, but there was no communication whatsoever during that time. As the Bride, my only Job two weeks out from the wedding is to focus on my skin care and my mental and physical health, And to make sure that I am getting enough sleep and preparing for the big day. I should not ever have to chase my vendors. Finally, we decided to hire a different Officiant. I politely explained to Katherine in a group chat with my mother, and Ryan included that we would be canceling her services and that we had found someone different, I explained that the expectations were not met with deadlines and communication, and I was met for the third time with, I will get it to you later today I was almost finished. This is something that I have heard twice before now, and whenever I, as a Weddings And Events violinist, tell a client that something will be done, it's always done within 24 hours of when I tell them it will be done. The way that we were treated was just not OK with us, and it's not a good way to do business in general. I do not enjoy writing bad reviews, however, this was upsetting to us during a stressful time. We had no in person meetings with her that would have required gas money or travel, and although I understand, the short notice was unexpected for her, it was also unexpected for us, as we kept getting pushed back every time I had asked about when we would receive the script. My mother had been the one to tell her that we decided not to hire her, as I was still recovering from an emergency oral surgery, a couple days prior, and yet, she excessively texted the group chat and messaged me privately saying that there would be no refund. Why did she message me privately outside of the group chat? This seemed unprofessional as well, and aggressive, it made me uncomfortable and made me feel that again, she wasn't being transparent. Nearly a week later, after further communication via a phone call between herself and the woman that recommended her, she agreed to and provided a partial refund. She did also apologize which we appreciated as well.

From the owner: Personalized ceremony and vowsread more

Rotary Notary Mobile Services - notaries - Updated May 2026

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