CENTRALLY LOCATED DEPT STORE IN OLD QUEBEC…read more During our visit to Quebec City, we dropped by the Simons department store that is centrally located in Old Quebec on Cote de la Fabrique. It is near the Notre Dame Basilica de Quebec. Simons is a very small and quiet department store. Convenient for the tourist who forgot to pack something or now needs warmer clothing for the cold Quebec weather. We were surprised that Simons did not have a small giftware section where we might purchase a unique souvenir of our visit to Old Quebec that would not end up being a dusty tchotchke.

THE WORST!! I would leave a 0 if it was an option. I used the return shipping label that they…read moreprovided. After 2 months I realized they had never refunded my account the $440 owed to me. Customer Service told me if I could provide them with proof of shipping they would refund my money. I obtained everything required from the post office and they still would not refund my money. I opened a PayPal dispute, and Simons told me they would refund me immediately if I closed the dispute....I CLOSED THE DISPUTE AND THEY AGAIN REFUSED TO REFUND MY MONEY. I do not know how this company stays in business. They are completely unethical.

Came back here twice because it was so cute! So many stores to visit and so many sights to see!…read moreGlad everything is walkable. Finding parking can be difficult and you have to pay. In every store you walk in, the employees there were nice and helpful. There are so many stores selection and each one is unique. Depending on what you are looking for, I think price can be above average to high. Which is normal for a touristy destination. Loved the umbrella alley, the views of the river from the chateau, and the funiculaire! Make sure to bring cash that is less than $100 or 100CAD because they do not take that at the funiculaire.

Once the bustling capital of New France, the Quartier Petit Champlain is arguably the most…read morebeautiful area of the city. Wandering the narrow streets that are laced between the historic buildings makes you feel like you are in the heart of an old European City. The Quartier Petit Champlain is the oldest shopping district in North America and a great place to buy souvenirs for your friends. Here, boutique shops and cozy cafes spill out of restored houses. A fun fact: One of the neighborhood's houses belonged to Louis Jolliet, the French-Canadian explorer credited with discovering the Mississippi River. The stone structures that line the pedestrian-only streets now house a wide variety of shops, services, and restaurants. This is the perfect place to visit for strolling and meandering, and it's a truly lovely area year-round. Québec-cuisine restaurants and bistros, art galleries, and a generous assortment of sweets shops offering everything from handcrafted fudge and nougat to a stylish Crêperie Restroom: Ask anyone and they can point you in the right direction, its 1 level down on the main road level. What a relief finding one when you need it

My family and I went here to shop as we have gone to many other Simons before. We were accosted and…read morefollowed by an employee for 20 minutes and anytime we tried to tell another employee we were getting followed we were not taken seriously which was very uncomfortable. We are indigenous and figure that this is the reason why we were being followed. I do not recommend going here as racism is rampant, and if I could give no stars I would. Ma famille et moi sommes allés faire du shopping ici car nous sommes allés chez de nombreux autres Simons auparavant. Nous avons été abordés et suivis par un employé pendant 20 minutes et chaque fois que nous essayions de dire à un autre employé que nous étions suivis, nous n'étions pas pris au sérieux, ce qui était très inconfortable. Nous sommes autochtones et pensons que c'est la raison pour laquelle nous avons été suivis. Je ne recommande pas d'aller ici car le racisme est endémique, et si je ne pouvais pas donner d'étoiles, je le ferais.

I ordered two very expensive coats to be shipped to the US before Christmas. Unfortunately, Canada…read morePost had different ideas and held on to my package for almost a week before returning it to Quebec for reasons no one seems to understand. I called Canada Post and was told basically that I'm out of luck and the Seller needed to open an investigation. I was pretty much distraught at that point about the chances of my package arriving before Christmas. Simons went above and beyond, Audrey D. 1458, actually cared about my predicament and said she would call me back when I explained my problem. She not only called me back, but had already gotten tracking for two new coats and sent them express to the US. She also wrote me a nice email explaining the situation. At this busy time of year, I really appreciated someone going out of their way to help a customer. I've already had one friend purchase a coat from Simons and have another friend about to order one too. I can't say enough good things about this store going out of its way to fix a problem that neither of us caused. Thank you Audrey D!