After years of using this Avis location, the entire staff was 'let go', hours changed, and new…read morestaff installed. As such, my previous review no longer stands. I cannot vouch for the quality of the new staffs customer service. We made friends with the staff who previously worked here. None were reassigned to another location. They were all terminated. Not a good move Avis. You lost some excellent talent.

OK Everybody I really want this to be shared with everyone you know. We picked up a car in Milan…read moreItaly I had a reservation and the amount was $1060. I had intended to use my visa that had a rental car coverage and refused the coverage from Budget/Avis. When I got to the counter the woman behind it told me that Italy did not allow you to use rental car insurance from your Visa. Which was an outright lie and of course I didn't know it at the time. So I accepted insurance which raised the bill by $700. When I turned the car in in Verona I was told by the agent there but that wasn't true and that if I were to rent a car from them and wanted to use my rental car coverage on my Visa, that was between me and my bank. I was livid. A car that was supposed to cost us $1060 cost us $1700. The agent in Verona made €100 adjustment but that was the best she could do. When I picked up a car in Inverness also Budget/Avis as I had made these reservations at home I would never have gone to them again. The agent there also told me that wasn't true and that she had never heard of such a thing. I used my visa coverage there and that is documented as well .On my return home I contacted Budget /Avis With a well documented complaint and said I wanted the money refunded that I fraudulently "was talked into" By a lie! I have gotten absolutely nowhere. They send me a copy of the rental agreement with the insurance signed. Of course it was ,that is not the issue. The issue is coercion and fraud by their agent in Milan to Out right lie. I am still livid and I am not done. I am going to look into small claims court to cause nothing but a headache more than likely to that company, but I am not going to just let this go. The moral of the story is, do not use budget or Avis for rental cars. They do not honor their customers or back them up when an employee has fraudulently given information that cost the customer considerably more money than it should have.

My only complaint is the poor signaling and wrong information at the website. My receipt has the…read moreaddress inside the terminal and that's not the place to return the car. It's confusing

Excellent experience and a seamless process with excellent support. Easy to return right across the…read morestreet from the main train station in Milan with good signage.

On 8th of November I was at their office ar 8.00 am to pick-up my car. The car was fully paid…read moreonline. On the contract they noted that I rented the car at 7.53 am, so they added another day to the contract, and they added 4 optional services (one of them named "Excess reduction package"). In short, they overcharged me by over 150 Euro, and to make sure it goes all smooth, they bend the contract when they gave it to me to sign. Of course I signed, because I was sure that I was in a civilized country, and renting from a worldwide known company. So, before going to them, think again, they will most surely overcharge you with more than a couple Euros...

For my first rental car experience in Italy, yes I am brave!, I chose to fly into a "smaller"…read moreairport and pick up my rental car with a well-known brand such as Hertz. (Also helps that I'm a Hertz Gold card member.... but in the states I end up renting my cars with other companies due to lower rates and corporate requirements.) However, I can happily say that not only did I choose Hertz because of the brand-name -- their online prices in Genova were better than other large-name rental car brands. (By A LOT!) When you collect your keys, the Hertz counter can be found inside the airport on the main floor after you collect your baggage. There are a ton of rental car companies, so you can't miss Hertz. Service was friendly, and extremely quick. (Maybe too quick?) They didn't ask if I needed a map or anything, and basically just told me in Italian that my car was outside. The car I reserved online was the exact make and model that I reserved -- a Fiat Panda. (In Italy all cars are small, so you may as well just save yourself some money and reserve economy.) After about 20min of learning how to get the car into reverse, I was off. The car was fine for my entire journey - - no issues at all. Well, there was no AUX port - - that would've been nice for my iPod. (Luckily I had a Jambox with to listen to some of my music inbetween the local radio stations.) I don't really think there was much of a "Gold experience" here, so nothing to comment there. Easy to return back to the airport. If you go through the round-about of the airport, you'll find a Total petrol station north of the airport to refuel. (Recommendation: use cash, not a credit card though - - just in case the machine sucks in your card. That would be a bummer of a delay to the airport.) Just dropped off my keys to the desk attendant -- and that was it. Easy.

WERE CHARGED FOR THE SERVICE WE DIDN"T ORDER AND DIDN"T KNOW ABOUT…read more We rented a car Reno Cleo with Hertz on the 8 of July 2016 in Genova Airport (Italy). We returned it on the 18 of July 2016 in Termini station, Rome, Italy. We reserved the car in advance and paid most part of the amount. So the amount left to pay was 71 GBP as we are residents of UK and paid for the car in local currency. When we picked a car in the airport we asked *specifically* at the counter that we DON'T need any additional insurances or services and so on. I've showed her the printed email confirmation. We stressed that we were happy with the basic franchise for a car provided. The person at the counter at Genova Airport spoke mostly Italian. But I tried to outline that we want only services that were ordered online!!! The person told us that in this case if we provide the fuel we'll pay 71 GBP (which was mentioned in the email confirmation) when the car is returned. While returning the car back I asked again how much we are going to be charged. And the Hertz employee who got the car back said he was not sure as it is done automatically. However according to the bill we received on 20 of July 2016 we were charged 156 GBP which is much more than we have in the email confirming the reservation. This is a very disappointing experience. I used to take cars from a few other companies before. And there were also a lot of positions with the different additional services. But when booked and paid online nothing extra appeared in the bill at the pick up/drop off points. I would expect that if you book everything online in advance and even pay basically most of the amount you won't be charged extra especially if you mention it. The support service refused to do anything about the situation. They just said that the service was added on their system, sorry and deal with it. I probably don't speak Italian and I am bad at currencies. But I expect the international company employees to speak English and I usually trust people. Just don't use Hertz ever! Pay for the things you know about! By the way we found significant scratches while checking the car (before taking it) that were not documented . Could have been charged for that too, I guess, if we didn't notice it early.

Easy peasy rental - - there are 2 Hertz locations in Bologna: one at the airport and this one near…read morethe train station. Being that we were already in town, I figured it would be easiest to just pick up the car at this location - - and I was right. Technically this location is just across the street from the Stazione Centrale. You go to this office to "check-in" and complete the paperwork. Then you walk approx 70m away to collect your car in a parking garage. We had reserved an "intermediate" (I believe) - and ended up with a cute Fiat Bravo. (Think VW Golf 4 door - but a bit extended.) Staff was friendly; super easy to get the car. And I dropped off at the same garage location. Overall easy deal - - still just waiting for my credit card to get the final bill though. (Hopefully that goes through just as easily - cause "technically" no one was there to officially check me in.) I would rent from here again with future travel to Bologna. Also, it's relatively easy to get onto the autostrada. Advice: Ask for a Bologna map. That was SUPER helpful!

I am glad that I have booked the rental car for my next trip to Italy with Maggiore…read more I am scheduled to arrive at Bologna airport at 11.10 pm. Since the airport office of Maggiore is 'only' open until midnight, I sent them an email to find out whether it would be possible to pick up the car later in case the flight is delayed. A few hours later, I received this helpful email reply: "Please, add the flight number to your reservation if you still haven't done so [I have] and we will wait for you maximum until 2 am." This is great service which isn't a given even in 2017!

What a fabulous place in all respects. They couldn't have been more accommodating. Views were…read morebreathtaking from the private terrace.