I don't leave reviews lightly, which is why I reached out to the owner privately before posting…read morethis. I wanted to give the salon an opportunity to address my concerns directly.
When I booked my mom's blowout, I specifically explained that she has soft, textured hair and was reassured that Yolanda Lusnia was experienced with all hair types. Based on that conversation, we felt confident moving forward with the appointment.
Unfortunately, the experience did not meet those expectations. When we first walked into Rock Paper Scissors, the initial expressions and reaction from Yolanda Lusnia and Bree Pickens immediately made my mom and me feel uncomfortable and unwelcome. We arrived excited and trusting that my mom would be taken care of, but the first impression left us feeling out of place.
During the appointment, I noticed a lack of warmth, communication, and attention to detail that you would expect from a professional salon experience. At the shampoo bowl, Yolanda did not adjust my mom's chair, speak with her, or ask basic comfort questions such as whether the water temperature was comfortable or if she preferred it warmer or cooler. Those small gestures are part of making a client feel cared for, and their absence was noticeable.
About 10 minutes into the appointment, Bree did come over and kindly asked if I wanted to sit in the same room as my mom. I appreciated that gesture. However, when Bree walked me back, Yolanda said she was going to ask me the same thing. After the initial interaction, the change in tone felt uncomfortable and confusing.
While my mom was at the shampoo bowl, I overheard that there was no way her hair could be blown out without straightening it. I clarified that we had booked a blowout, not a straightening service. After the service was completed, her hair was still very frizzy and did not look like a finished blowout.
When I politely expressed my concerns about the result, Yolanda raised her voice and said, "I'm not used to doing this type of hair." That comment was extremely disappointing and made my mom feel singled out because of her natural hair texture.
My mom has had successful blowouts at other salons, and the issue was not only the final result. It was the overall experience and the way she felt as a client.
I reached out to Katie Enfield privately because I wanted to resolve this respectfully before posting publicly. While I appreciated receiving a response, I did not feel my concerns were fully acknowledged.
Every client deserves to feel welcomed, respected, and cared for when they walk into a salon.