UPDATE - Rosara has personally reached out to me and the issues described below have been resolved. I look forward to working with her more as my therapist in the future.
I have had two sessions with Rosara, and she's been helpful so far. Rosara told us after our first session that we will be receiving the receipts so we can run them through our insurance companies. I have not received the receipts so I followed up by calling her office twice. Every time I was told by the lady who answered the phone that they would be sent to my email address, but it has been a week, and I still have not received them. This is getting increasingly frustrating as I just don't understand why a simple matter like this can take so long. They should hire more/more capable staff to handle these issues, in my opinion. read more