I've been a customer for years and happy to be so until very recently. I've never ever experienced…read moresuch a bad customer service: I bought a new crank for my MTB, which it needed. I found the best price on bike-discount.de (great price comes with a cut of costs somewhere)... I installed the crank during the weekend, but after three days I noticed a wiggle in the crank, which was due to a faulty threading. After three days of use, the threading was completely worn out. I was surprised and send the crank back to Germany. Here it took bike-discount.de THREE weeks to look at my crankset, then send it back - and here's where it gets really tricky. They haven't done anything. After three weeks I've gotten the same crank back. Or not quite, they only send the drive-side!!! So I ask where the other half is and they say it's in the mail. Who does this? Anyways - so after more than a month I recieve my crank set back. Not being repaired or anything. Now I ask for a refund, but gets told I've mounted the pedals wrong. And now they won't respond to my e-mails. I've repaired bikes for several years and know how to mount pedals. They even have a "L" and "R" marking, ffs! So now I'm left frustrated, without a functional bike, with a useless crank and bike-discount refusing to refund the money. I mean, how can a business survive with this kind of service? TLDR: The company is slow, bad and refusing to refund the money I paid for a defect product. This is by far the worst online shopping experience ever!

From the owner: Seit über 20 Jahren…read more.. ...verkauft Werner Bergener mit seinem engagierten und fachkundigen Team Fahrräder für jeden Geschmack. Ob Hobbyradler oder Leistungssportler - hier werden Ihnen innovative Technik mit zuverlässigem Service zu fairen Preisen geboten.

I cannot recommend this online store at all. After a incredibly slow delivery time of a bike box, I…read moreno longer resided at the address which the package was sent to. I have emailed H&S around 10-11 times now, trying to arrange a courier pick up. They have responded in an off-hand way twice now, saying that they are trying to contact the couriers. This level of customer service is unacceptable - the team there are clearly ignoring this issue (it has been ongoing for 10 weeks now). This is by far the worst customer service I have received from any store - offline or online. There are much better alternatives out there.

Very professional online shop with very very competitive prices…read more Sends bike parts and stuff all over the world, even here to Iceland. Thank you