Danny was awesome! He was knowledgeable and explained each recommendation he made. Danny made everything seamless. We are grateful for him and all the great work he did. If you ever need plumbing services ask for Danny! read more

Luis S did an amazing job fixing our shower drain. While I thought plumbing service would be messy, his job was done in a very clean and neat way. Highly recommended! read more

we are so happy with our services the techs were so great, all the technicians were frien fly and respectful of our home luis tony adrian junior ruben oscar j c read more

Here's a clean, natural Yelp-style review you can post as-is: Great experience overall. The team was quick, efficient, and right on time. They were able to identify the clog almost immediately and had everything resolved in under 30 minutes. Super professional and no wasted time. I'd absolutely hire them again and would recommend them to anyone needing reliable plumbing service! read more

We had 2 sinks that were barely draining. The first quote I received was $400, way too much. I could buy a snake and do it myself. I then contacted Rooter Hero Plumbing and they sent Jimmy Serrano out. Jimmy knows Customer Service. He went way beyond my expectations and delivered constant communication, always checking to make sure we understood one another, and their pricing was WAY below the first contractor! WAY! During the clean out, the old pipe just broke off - it was corroded, and just old. As he said, metal and water don't go well together for long. The price to fix it seemed reasonable, and I gave the go ahead. There was a bit of trouble getting the right part, and again, constant communication and positive dialogue throughout the process! Plus, they guarantee their work! Jimmy didn't even mind my dogs bothering him! :) Thank you so much for the epic service and positive attitude you provided us with, Jimmy, we'll be sure to contact you again should the need arise! read more

Fernando was Professional and quick at clearing out kitchen sink clog, definitely recommend.

Jonathan Marquez and Giovanny came out within minutes of setting up appointment and were so nice and professional. No more clog I will call them again should I have the need in the future Thank you so much Donna Barry read more

Be careful of there switch and bait. They advertised for $59 and when they come they say the coupon is for $79. Then they use the wrong snake size and then say it needs a clean out and give a quote of $4500. Need hydro and clean out. Then I called another plumber and they came and did the job with no issue for $299. No drama no headache and no rip off. This company is on the worst scheme to rip off poor people. read more

Oscar, Jc, Adrian, Junior Excellent job by all. They worked tirelessly for a week correcting our plumbing problems read more

Jonathan Marquez came out quickly and fixed our toilet in a few minutes. I would recommend him for plumbing issues.

Jimmy Serrano was great arrive on time No hidden charges no mess or drips.. Great to be whole again. Highly recommend him. Ask for Jimmy read more

Danny was an angel. My job was easy, a clogged kitchen drain with easy clean out access. They respected the 59$ promotion. For once I got lucky. After being ripped off by Mike's Council in the past, finally a company that doesn't try to rip you off even for a clogged drain. And again, Danny was respectful, clean, precise, and no fluff. read more

Toilet replacement. Joseph did a great job. Very thorough and reliable. Pricing was given upfront and charged exactly the same amount.

Joseph was great to work with. He was quick, convenient and a great value. We appreciate his service!

Bait and switch. I booked a service advertised at $59, but when the tech arrived he claimed he didn't know about that coupon and said they only had a $77 promo instead. I asked to use that one, since the fine print said it covered drains up to 75 feet. Then I was told it only applies if the drain is cleaned from the outside--not from the toilet. The clog was cleared from the toilet in about 3 minutes, and I ended up being charged $270. Felt misleading and frustrating. I won't be using them again read more

Very professional, straightforward, and efficient service. I posted a picture of the setup for the clog in my kitchen sink, and everything was handled smoothly. Overall, I am very pleased with the service provided. I spoke with Basilio, who made me feel completely at ease--which says a lot, as I don't particularly like dealing with service technicians. As a single mother, I sometimes worry about being taken advantage of, but that was absolutely not the case here. The price felt fair, especially since I received quotes from two other companies before choosing Rooter Hero. I would definitely recommend them and would use their services again if needed. read more

Rooter Hero Plumbing & Air - Heating & Air Conditioning/HVAC Near Me - Milpitas, California

They refuse to give a price over the phone when I literally tell the guy exactly what needs to be done. Tired of this type of scam service. They want to charge you for a service call, that's a price they seem to have access to. read more

My kitchen sink has been blocked by 2 weeks. I tried other ways and didn't work. So I called rooter hero. Jimmy Serrano is very friendly and professional. He helped clean my kitchen drain in one hour. Tell me how to maintain it. With very reasonable price! I would recommend him to everyone! read more

Called this company after I didn't listen to my wife when she said not to throw rice, beans, and other food down the drain. Unfortunately, she was right. Luckily, Brandon arrived quickly and was able to clear the clogged drain before my wife even found out. Rooter Hero has great customer service overall, and Brandon was excellent--he explained the issue clearly and fixed it fast. Great service all around. I'd definitely recommend them and wouldn't hesitate to call Brandon again. read more

I wanna start of by thanking "franky villagrana"for coming out on my emergency call 4/12/26 . He provided great detail about the issue and resolved it super quick ! Thank you, Rooter Hero read more

We had a leaky faucet in the master bath which we tried to fix ourselves and when we opened it we saw there was too much calcium buildup and the cartridge just didnt move at all. We called Rooter Hero and they mentioned about free estimate so went booked an appointment. Daniel Ambriz came the next day and he was very good at giving us a reasonable estimate. He was very meticulous with fixing the leaky faucet. I would highly recommend Rooter Hero and Daniel Ambriz. read more

Very honest pricing and professional work cleanly done, the technician went through the details and completed on time

Had an emergency situation where the toilet/tub were both backed up at the same time and I was able to get a tech scheduled within 30 minutes. Ricky A was very kind and knowledgeable. He answered all of my questions, let me know the next steps moving forward and also gave estimates. Will definitely be calling him again. Price was also okay for an emergency call. Thank you :') read more

8556 Francisco Mercado from Rooter Hero Plumbing came to identify our garbage disposal issue. It turned out that we had a clogging due to food in the pipes. He was very professional and snaked away the problem. Really appreciate his help and professional attitude. Good value read more

Danny was amazing and used all his 32 years of expertise to help unclog our messy toilets! Hes a whiz and a gentleman !

Luis and Tony came this morning to fix a sewage blockage at our home, and we couldn't be happier with their service. They were very professional, patient, and explained everything clearly. They did an excellent job clearing the pipe and also gave us helpful tips to prevent future issues. Great service and great value -- highly recommended! read more

Rooter Hero Plumbing & Air - pipe cleanup and camera inspection - Heating & Air Conditioning/HVAC Near Me - Milpitas, California

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My sewer backed up this weekend and called Rooter Hero as they provide 24/7 services. I talked to Customer Service first and within an hour I was scheduled for service. Joseph Metoyer along with his Supervisor Basilio came to see my damage. I was given a quote which I think was a little bit high with a little bit of senior discount. Since I need to do it quickly I didn't even think twice just bite the bullet and went along with their quote. I was impressed with Rooter Hero crew especially with Joseph Metoyer's services. Joseph is so patient and he was able to perform his portion of the job real well. He cleaned the debris afterwards by himself without hesitation. I appreciate the work that I got and I hope no more sewer issues in the future. Thank you Rooter Hero for providing me with excellent service. read more

Eric Ponce came out same day as I thought I had a dishwasher issue. He immediately knew it wasn't an issue with the dishwasher. I appreciated his knowledge and kindness. He did help with a leaky drain while he was here. Very responsive. No more leaks!! read more

Francisco Mercado came to my house on a short notice on Saturday !!!!! he did a great job!! 100% recommend!! The best plumber I have ever met: honest, personable and someone I can trust. Any future business goes to them!!! Customer for life. read more

Basilio came out to our home and made our experience really easy. He was very nice and knowledgeable and did a great job on making us feel at ease with spending the money to get our leak fixed which we also felt was a fair price. We will definitely be recommending him and using him again if we need any plumbing issues fixed. read more

Working with my husband isn't easy, nor is managing a project built on two sloped lots. We recently had to replace a 75-foot pipe, which required digging five 8-foot deep holes that wound through a maze of concrete driveway, decking, and landscaping. There were literal and figurative twists and turns--this was no straightforward job. It was intricate and disruptive, leaving us without water or working plumbing for 3 to 4 days. That said, aside from one significant mistake (because miscommunication happens), 98% of the work done by this company was excellent, and we're genuinely grateful. They are costly because that's the going rate for labor and materials. There are quick fixes in plumbing, but as we learned, investing in the more expensive, advanced technology was worth it. When we eventually sell the house, we'll have fully permitted plumbing work that was done right. Hopefully inspection passes with the good old City of Oakland ;-) read more

First off, i inquired about a price for repair on a gas line. I was messaged back that i would receive a call back to schedule an appointment. Being that it was 5pm or so i figured the appt would be next day. Next thing i know, tgeres a guy on the way at around 7pm. Im like, wheres tge call for the appt.? Anyhiw, guy shiws up, i explain the situation and starts telling about this could be thousands of dollars with no gaurantee that the problem wont happen again later. So he recommends that his expert comes out with specialized equipment to try and pinpoint the oroblem. He tgen says that most pekple just replace the whole system of pipes. He already told me a repair would be in the thousands, so i was not feeling this connection. I canceled the following morning and was able to repair the oroblem for 650 dollars. A far cry from thousands. Problem today is these repair guys get paid on commission for upselling to a total redo, when a relatively simple fix was all that was needed. By the way, the so called special equipment needed was an air compressor and a small gauge to measure tge air pressure in the line read more

Danny was the absolute best! His professionalism is above and beyond! He fixed our issues with ease. Danny was thorough and very helpful! Highly recommended! read more

My elderly mother called this company for a clogged kitchen sink and mentioned that her garbage disposal was leaking. They replaced the disposal and pipes under the sink and charged her $1,700. They attempted to snake the line for only a few minutes before saying it could not be cleared. Another worker went under the house and told her the pipes needed to be replaced and gave an estimate of $10,000. After they left, the drain was completely clogged and worse than before. I advised my mother to cancel that work. The next day, we hired a different plumber who snaked the same line for about three hours and fully cleared the clog for $225. Based on this experience and the huge difference in diagnosis and price, I would not recommend this business to anyone. read more

Amazing experience from start to finish. Not only was Basilio very kind and respectful, but also incredibly informative and efficient. The work was completed swiftly and at a very reasonable price. His outstanding performance shows how much he genuinely cares about his customers. If you're looking for a trustworthy plumber, Basilio is your guy! read more

The Rooter Hero office overseeing the projects outlined below was shown in the related contract with a Concord, CA address. The very expensive primary work I describe here was undertaken and completed by Rooter Hero in the first part of January, 2026. Caveat emptor: it's still true.... Buyer beware.... My initial experience -- for a needed late-night, December 20th auger-snaking of a clogged sewer main (a.k.a. "sewer lateral") from house to street (with family guests staying in our house) -- was satisfactory. Rooter Hero's technician visited for that task at around 1:30 AM or so. Some other companies that advertised "24/7" assistance turned out only to have someone answering the phone in the early AM, able then only to schedule a service visit in the next day or two. I included a camera scoping of the line by the Rooter Hero representative (at agreed-upon extra cost). The technician was also a larger-job estimator, as it happened. Since the sewer main was an ancient vitrified clay pipe line that showed about 5 linear feet of root intrusion (as I saw myself in the camera run), and likely soon to develop another blockage, I took a quote for trenchless replacement of that line, from the cleanout at the house out to the community sewer main in the middle of the street. The estimate, at a little over $26,000, seemed very high to me. But the street itself would need deep holes dug (later to be filled, with new pavement on top) for the new pipe connection, with traffic control etc. And a quick second estimate (from another heavily advertised firm) specified similar cost (once it's open-ended items were priced). So it seemed that perhaps the high project cost might "ball-park" as sort of reasonable. The Rooter Hero tech/estimator also suggested a look under the house, at general outflow-pipe condition there. I already knew myself of some problems under the house. Replacement of all that piping (much of it galvanized) with slightly larger-diameter ABS was estimated by the Rooter Hero rep to cost about $25,000. Due to some urgency factors in the background, I agreed to proceed with both jobs (total cost $51,500), and they were completed. Toilets and sink vanities had to be removed temporarily and were then replaced. That part of the job unfortunately left us with a piece of bathroom tile shattered and a corner molding cracked. Repairs were made, though I will now finish those properly as time allows. I noticed subsequently that a similar trenchless sewer main replacement had been done further along the street, by a different company. Checking with the owner there for what was clearly a longer replacement-pipe line (and with a needed curve to the right) I found that his trenchless job cost was "about $11,000" (vs. my roughly $26,000), completed by a much smaller company in his case. To all external appearances -- and to the functionality satisfaction of that owner -- his job was done well. So Rooter Hero's cost for the trenchless sewer-main replacement was more than double that other one. And having seen the man-hours involved and materials used in my under-house outflow piping replacement case, I believe that job was likewise vastly overpriced. My guesses were confirmed by a small-company plumbing tech whom I called in yesterday, now several weeks later, for a separate job. Urgency conditions and convenience, and a mistaken presumption on my part that small companies might not be able to accomplish at least the trenchless replacement part of my job satisfactorily, led to a hurried decision and many thousands of extra dollars spent that I could likely have saved. Hopefully, my experience can help others avoid the same sky-high cost problem for necessary plumbing work. If possible and if your timing situation permits: before agreeing to a major plumbing repair or replacement to be done by Rooter Hero (or another one of the other heavily advertised "bigs"): get estimates from at least one or two of the small local companies. At least some of them are surprisingly competent -- and conscientiously fair-priced besides, for even major jobs. And if that is your result, be sure to save the business card for your small-company plumber for any future work. read more

Ricky and Joesph were amazing and professional. Found further issues and were very helpful.

Great service! I really appreciate the help and definitely recommend to other people.

I called Rooter Hero Plumbing for a house call. they sent over Freddy, he has been the most polite and efficient , helpful plumber in the Bay area. He educated me while doing an amazing job in fixing what needed fixing. Will 100 percent recommend to all my friends and family! read more

I had a AC leakage job performed earlier this year under Technician: 8404 R. Gonzalez Registration #: 140219 and it leaked again in September. I contacted them and they say there is no warranty for the work, what a great service for $450. read more