Losing my father last month was unexpected and difficult and he had not pre-planned any arrangements. Our family met with Mark M. and he answered all of our questions, guided our families in what was available, was flexible in our personal requests, and helped us plan my father's arrangements with dignity and grace. While arrangements needed to be finalized in a timely manner, we felt led - but not rushed, to make final decisions. He was patient, kind, respectful, and compassionate. Despite COVID restrictions, he and his entire team still managed to create a warm, welcoming atmosphere for my father's last service. We are so appreciative for the kindness bestowed on our family during this difficult time. Although the rating of "great" isn't quite the correct word for this type of review, it truly was an experience that we will look at with utmost appreciation for all the care they showed to me and my family during our very difficult time. read more