I had serious issues with my former AARP Hartford insurance company after 21 years without a claim…read more Gayle Grimsrud at State Farm was recommended by a family member as being excellent. I called her office, and made an appointment in just a few days. Gayle and her assistant handled my transfer to State Farm in less than an hour. Super service and easiest process, couldn't have been more helpful and professional. Substantial savings too.

Changed insurance carriers as SF was cheaper with better coverage. One month later they sent me a…read morecancellation notice for homeowner's insurance because I have outdated "T-Lock" shingles. Ok fine, I called a roofer and signed a contract to get the roof replaced. They gave me the run around about sending the contract to underwriting for approval. I called numerous times requesting info on the progress. Nothing, so I switched to another SF agent. Turns out, they cancelled my policy without any information given to underwriting. That's poor customer service in my book. My new SF agent is bending over backwards to clean up Gayle's mess.

Worst customer service in Helena! John was rude and would not take the time to clarify limitations…read morehis office could handle. Take your business elsewhere

We've used Cochrane insurance for over a decade. We are continually impressed by the service we…read morereceive. John and Kari have been so wonderful to work with all these years. They always make us feel like we're a priority and have walked us through several incidents. Plus, they always find us the best coverage for the best price...without us even asking. We've sent our friends and family their way and everyone has been beyond thrilled with their experience with Cochrane. We greatly appreciate all they have done for us. I'd give them 10 stars if I could.

Always love my experience working with this team - they are fantastic, helpful, and really care…read moreabout the customer. Highly recommend!

Joe Mitchell is a bully and directs his staff to follow his lead. I called to report a car…read moreaccident. His staff immediately wanted to sell me life insurance. I said I had life insurance, just not with State Farm. They quickly gave me a complete change in tone and provided an 800 #, then hung up before I could ask any more question. I have since changed insurance provider and couldn't be happier with the excellent service and saving for just 1 car of 2 free months per year and over $300 a year. Do your research.

Amazing customer service! Cacey Maser, Jon's Assistant, is beyond helpful and so nice!read more

From the owner: MT-3000212301 Our Mission is to help our customers become confident in protecting their today and…read moreplanning for their tomorrow. We do this by taking a comprehensive approach to your financial picture making sure that the auto insurance, homeowners insurance, life insurance and financial service products that you choose all work together to accomplish the goal of protecting and growing your assets. We are proud to serve our neighbors in Helena, MT and the surrounding areas.

If I could give less that one star to Mr. Reed, I would. Apparently, he does not deal well with…read moreMondays. My mother passed away in May of this year. Mr. Reed was her auto policy agent. I called Mr. Reed on June 5, 2017 to inform him of my mother's passing and ask that her policy be cancelled. I have this call documented by notes and by cell phone records. At that time Mr. Reed informed that it would take care of things. When I received the statement for my mother's bank account, I noted that the premium for her car insurance had been deducted again on June 22, 2017. I called Mr. Reed for the second time on July 10, 2017. I was not angry and I was not disrespectful. I just wanted to follow-up and see about getting the premium refunded. Before I could even get my full request out, Mr. Reed went on the defensive stating I was accusing him of being incompetent. I accused of nothing. He kept asking why I was reporting this on a Monday more than 30 days later. I tried to explain that this was the first business day after I received the bank statement. I tried to explain that I was not upset; I only wanted the problem fixed and a refund issued. What should have been an easy request to cancel a policy and request a refund ended in an abusive tirade by Mr. Reed that left me dazed and confused. His behavior was unprovoked, unprofessional and downright abusive. He went so far as to threaten to contact my employer and report me. I have filed a complaint about Mr. Reed's behavior with Farmers Insurance Corporate Office. The representatives I spoke with were gracious and understanding. Thankfully, they were able to handle my request and arrange for the refund. I have no complaints about Farmers Insurance - only this particular agent. For future reference Mr. Reed, the proper response to someone telling you a loved one has passed away is "I'm sorry for your loss" or "please accept my condolences," NOT "what are you accusing me of?"

I recently was in the market for new automobile insurance and was contacted by Mr. Reed. Mr Reed…read moretook the time to understand my current policy and my needs. He explained in great detail the various policy coverages and limits and what was important and what was not as important and why. On top of that he then told me he could save me a good deal of money from my existing insurance policy without comprising the the level of coverage I currently had. I then asked him about a policy for my home and property. We reviewed my existing coverage and Mr Reed pointed out areas where I was at risk in my current policy that I was unaware of. He then quoted me a new rate for a home policy through Farmers and got me every discount that I was eligible for. The combination of his knowledge of the insurance industry, his ability to explain the coverage and answer my questions in plain English was very refreshing. I was impressed by Mr Reeds knowledge and candor to the point I canceled my home owner policy which I had for 16 years and even saved money in the process. If you are lokking for an agent who is knowlegable, is interesting in getting you the best coverage at an affordable rate, and is responsive to your needs look no fuirther than to Brent Reed of Farmers.

'Patricia' at Stockman Insurance in Helena, MT helped me with a very stressful situation recently…read morewhen I was traveling out of state. She was patient, very responsive, and highly professional. I can't thank her enough! I've been with Stockman Insurance for years now (auto, home, medical) and they always come through. I highly recommend their services!

From the owner: Since 1993 Stockman Insurance has provided individuals and families with insurance. Whether it's…read moreAgribusiness, Commercial, or Personal Insurance, we have specialized agents that work with you to fulfill all of your specific insurance needs. Located in communities across the state of Montana, finding the right insurance plan has never been easier! Our mission is to become the preferred leader in Agribusiness, Commercial, and Personal Insurance by serving our clients' needs with personalized, professional customer service.