I am truly stunned that Paul McLelland and KW get one-star reviews of any kind. This company--and…read morePaul specifically--saved me from a roof cave-in and serious mold situation directly over my young son's bed. My first experience with Paul was five years ago, before I owned my current home. We had evacuated the house we were living in because of the roof and mold situation, and about a year later this house came on the market. Given what we had just been through, I was interested in buying it only if I could be confident that its previous mold and roof issues had actually been addressed and that it was safe and habitable for my son and me. Paul came out and did a thorough assessment and answered a TON of questions about mold, habitability, health concerns, and the condition of the home. He went ABOVE AND BEYOND for me then. And now, fast forward five years to September 2026, he has done it again. I recently discovered a burst plumbing pipe and substantial water intrusion in the crawl space, including saturated structural wood. Paul was on the job right away. KW has been responsive, professional, thorough, and--maybe most importantly--highly expert in both serious situations in which I have needed them over the past five years. I also learned something today that makes one of the one-star reviews here especially astonishing to me. I had no idea who the reviewer, Beth Anne D., was. Paul explained to me today that her review actually arose from his involvement with this very house before I purchased it. She was associated with the people involved in the cheap remodel/flip of the property. I did not know her and had never had any dealings with her. That context matters. Paul was involved because I, as the prospective buyer, had serious questions about what had and had not been properly addressed in this home. My inspection had red-flagged significant items, including electrical, plumbing, roofing and more. The property had been purchased by the flippers for approximately half of what I ultimately paid for it after the remodel. Paul may very well have been frustrated in his dealings with Beth--I wasn't privy to those conversations but would fully understand why-he was watching an avoidant, cost cutting flip job that valued money over human health and safety. But I know what he was doing for me: trying to give me an accurate understanding of a home I was considering buying for myself and my son. And I don't fault an expert for refusing to produce an immediate estimate when he doesn't yet have enough information to responsibly do so. I WANT the person assessing mold, water intrusion, microbial concerns and potentially concealed damage to investigate before giving me an answer. Five years later, there is a painful irony in all of this. I am now dealing with serious problems in some of the same systems that were concerns when I purchased the home, including plumbing failure and resulting water damage. I absolutely acknowledge that I made the decision to buy the house. At the same time, homeowners should be able to expect that significant defects identified during inspection are taken seriously--particularly when a property has been remodeled for resale. When they aren't, the immense cost can ultimately fall on an individual or family already navigating an extraordinarily expensive housing market. And once again, when something went seriously wrong with this house, Paul showed up. So yes, discovering today that someone associated with the remodel/flip gave Paul a one-star review for his conduct concerning MY house is difficult for me to reconcile with the professional I experienced then and the professional I am experiencing now. Paul tells you what he actually sees. He cares about the quality of the work, the condition of the building, and the people who have to live in it afterward. As a homeowner and a mother, that matters enormously to me. In my experience, Paul is one of the most knowledgeable people I have encountered in Central Colorado when it comes to water damage, mold and microbial concerns, remediation, and understanding what is actually happening inside a building. When something goes seriously wrong with your home, you need someone who knows what they are looking at and who will tell you the truth about it. Paul has been that person for me--twice now, five years apart, with two very serious situations. I trust him. I am profoundly grateful for what he has done for my family and me, and I recommend Paul and KW without hesitation.

Worked with KW recently on a large leak. It was a tough situation and the team immediately…read moreresponded and worked with us every step of the way. We are very lucky to have a caring company locally. Can't recommend them enough!

To the owner of ServPro in Montrose. That is not at all what happened. Your project manager,…read moreAnthony, got a tummy ache (literally) and listened to NOTHING I said to him. Your incredibly unprofessional secretary, Cheryl, was nasty and told me that my timeline didn't align with theirs. None of this was true. Your employees got called out for their unprofessionalism and it hurt their feelings. I stand by my rating.

Our daughter in Paonia had a water loss to her home. My husband and I live in Florida, so we…read morecould not be there to help. I teach an IICRC certification course in Water Damage Restoration through Horizon Consultants, Inc. and have since 1996. I have owned and operated 3 restoration businesses for over 40 years. So with my background I watched how this job was progressing with a critical eye. At every turn, the Project Manager, Joe, and his crew offered and delivered over-the-top service. He was in constant contact with me to let me know how the job was progressing, was open to suggestions instead of being haughty and prideful, and was courteous and professional throughout the entire process. I hope you are never in need of restoration services, but if you ever are, do NOT hesitate to call ServPro of Montrose and Telluride. You will be glad you did.