I'm sitting across from the banker as I type this review. it is past business hours, but she is…read morestill working with me. this goes beyond any level of member service I could imagine. I will never forget how wonderfully I was treated. If you are looking for a lending institution that treats you like a member and not just an account holder Embark is the place to come. I want to thank Deb, Erin, Bonnie, Michaelann for being so great.....special appreciation goes to Ms. Jackie for checking on me during the wait!!

I returned home after living out of state and needed to open an account at a local bank. I have…read moreheard great things about Montana Federal Credit Union, so I trusted what I was told and opened an account. It had been a nightmare ever since. They pull a hard pull credit, which took my score down 13 points! They have the rudest employees in all three branches and absolutely horrible customer service. From the person who rudely answers the phones to the Manager who opened my account, service is HORRIBLE. Their website and app has constant issues and is down more than it is up and working. You can't re-name your accounts, the account number provided is confusing, you can't make a mobile deposit for the first 90-days after opening an account. I regret ever opening an account here and it's a huge pain to change everything again and go to another bank. If you're considering opening an account here, save your time and money and go elsewhere!

They lie and steal your money. They say " your account is free even if you meet the qualifications…read moreto waive fee." But then when you don't touch your account for a few months cause your deployed they charge a dormant fee. That's how yall treat your service members? Wow. Noted.

Joshua is the best banker I have ever met. He helped me with heart and hand. Everyone is also very…read morefriendly here.

Taylor at this branch sucks. I unfortunately have to use this branch daily and it takes anywhere…read morefrom 15 to 30 minutes to go through the drive-through. If I had a different choice to use to deposit my deposits I would

I attended a Red Cross blood drive here recently. Everyone in the office was very accommodating…read moreand friendly. Todd Neighbor is the reason my business works with US Bank.

I have never been treated with such pettiness as I was by Deana! I was in line to make a routine…read moredeposit into my business account and my personal account. Deana proceeded to tell me she couldn't accept my personal deposit (which I have successfully done every month for the past 4 years with every other teller) I said fine I'll go to a different branch to complete the deposit, which I did successfully. I returned to this branch to find out the name of this teller and let her know the other branch completed my transaction. She replied that she was going to call the other branch to have the transaction reversed. 2 minutes later I got a call from the downtown branch letting me know that the had reversed the deposit. Petty, I will gladly take my business elsewhere.

I love this branch. Every time I go in for my banking needs they are very friendly, helpful and go…read morethe extra mile. I won't trust any other bank for my Financial needs. They are quick, accurate and honest!

I went to this branch to deal with a complaint and was treated like a number, no resolution of the…read moreproblem and a manager who seemed like she didn't have time for me. I will gladly take my business elsewhere.

I have been with Russell Country since 2007. I have had zero complaints or issues and whenever I…read morehave a question or need assistance the staff is right on top of it. They usually have the best rates when loan and investment shopping. I feel as a whole this institution goes above and beyond for their members and community!

I have had a terrible experience with this Credit Union. I have was was baffled by the absolute…read moredisrespect and lack of willingness to help me in my situation. I was presented with a problem that was partially my fault and instead of coming up with some possible solutions, I was forced to come up with options on my own and shut down every time I requested help. This company is not for their customers. I have reached out to the CEO and hope to hear back! I will also be filing a complaint with the NCUA.

Terrible customer services, charges $4 for paper statements and then makes it near impossible to go…read morepaperless.

Opened an account on a vehicle loan promo. Paid vehicle off on time over the term of the loan. The…read moreinitial shares I bought at 25.00 have now been eaten up by a dormant account fee. Their rep tells me this was spelled out in the fine print of the original contract. I have not received by USMail nor email any notification of the 5.oo per month dormant fee. Now that 5 months have past the account will close. If you choose to their promotional loan gimmicks, be advised that their membership requirement is part of the contract and subject to this action

In helping a family member who had an account at this bank, I have received nothing but excellent…read morecustomer service from this branch. In fact, the service here was such that my husband and I opened accounts at this branch. Chantal especially has been so helpful, however, everyone I have dealt with has given wonderful service.

Interesting to see all the one-star reviews for this US Bank location. Years ago, I went to the US…read moreBank branch on Whiby Island WA to open a new Business account - and had a check with me for $10,000.00 to open it with. Unfortunately, I received such rude and disinterested service there, I walked out and went directly across the street and opened my account at Mechanics Bank. The staff at Mechanics bank treated me as any new customer should be treated. We had that account for over ten years, until we closed the WA office. I'm posting this here so perhaps people will see that bad service at US Bank is systemic. BTW, when the above happened, I tried calling their Corp. HQ to let them know why they lost a good business account, but nowhere could I find a phone number for their HQ. It's as if they just don't want to be bothered with call from their pesky customers.