Great local bank that is willing to the extra mile for customers. Their branch manager personally…read moregave me a bunch of support as a new customer -- the expertise and service is certainly appreciated!

This Bank at Stop n Shop on Route 18 has always been a perfect spot to bank and shop!…read moreThe staff for me seems to be exceptionally helpful and super pleasant. Today Thursday the staff took great care of my banking needs and I even got a great useful gift of an insulated and zippered Citizens Bank shopping bag...great promo for Citizens. Thank you all who was working Thursday 10/26.

The people I have dealt with have all been friendly and professional it's the product I have issues…read morewith. A $10. service fee if I do not make a deposit in a given month. I am curious. If I do not make a deposit what service are they rendering to me???? Also they just raise the "service fee" for mailing me a statement by 50% to $3.00 Online banking is tricky too. Becareful when adding a new payee. The default setting is, Citizens bank will contact the payee and have them deliver the bill to them instead of the account holder. As the account holder you have to refuse this option or it will automatically be enforced. Ridiculous. My search for a consumer friendly bank continues.

I should have reviewed them long ago…read more When I moved down to Foxboro about 10 years ago, I was pleasantly surprised that I didn't need to change banks (having come from the South Shore). RFCU had a branch in Mansfield, and soon had branches in neighboring towns. Free checking, friendly tellers, free coin machine and redemption, and they're on the SUM network which means I'm never far from an ATM. I've only ever had one or two minor issues and they were handled promptly by tellers or customer service folks via phone. PS- They have real humans answering their phones!

As great as the folks are in the branch, we must not forget the great job done by the customer…read moreservice experts on the phone. Granted its pretty much a normal business hours thing, but they have always been so helpful and so pleasant whenever I have called. Anything from small transfers to the kids' accounts to major problems, they do a fantastic job !! All the more reason why RFCU will always be our bank.

It's a bank- who goes there any more? I hadn't been inside a bank for years before opening an…read moreaccount at CHB. And I opened the account simply for convenience as the branches are spaced across the South Shore where I frequent. The best thing I have experienced here is the customer service. Friendly, professional people help you out with whatever services you may need. No one turns their head, pretending to not see you! This makes it easy to get in & get out, particularly during the pandemic. At my local branch, the interior is still locked with the lobby ATM open. Twice now, while paused in what I was doing, bank personnel have opened the door to see if I needed assistance (i did). Just opened the door without me banging on it! Like - I was a customer who needed help! The ATM gives $10 bills, the employees are helpful & courteous and they give a decent rate of interest. My short wish list is checked off at CHB!

From the owner: At Coastal Heritage Bank, our focus has always been on supporting community growth by serving…read morecustomer needs. This focus defines and differentiates us on the South Shore. With 11 convenient branches, a comprehensive range of personal and business products, an experienced team of financial professionals and 24/7 online and mobile banking services, we stand ready to help you.

As a carpenter I have a customer that often writes me checks on this bank and I go there to cash…read morethem. They are very polite and helpful. Many banks charge you outrages fees and make it next to impossible to cash a check written on their own bank. I charge customers extra for those banks. But not coastal Heritage , no extra charges or hassels.

From the owner: At Coastal Heritage Bank, our focus has always been on supporting community growth by serving…read morecustomer needs. This focus defines and differentiates us on the South Shore. With 11 convenient branches, a comprehensive range of personal and business products, an experienced team of financial professionals and 24/7 online and mobile banking services, we stand ready to help you.

I switched here 4 years ago after 20 years of South shore savings. I have never been so happy with…read morea bank! They are always so nice and personable. I don't get charged the crazy fees like sssb. Someone must have gotten my card number and booked a room at the Tropicana Inn, I hadn't noticed the charge yet but the cfcu was all over it. They froze my card, reversed the transaction and issued me a new card all before breakfast. I've never had such great customer service and felt so protected by a bank. Great place!

From the owner: At Colonial Federal, customers are our most important asset and our goal is to offer you a sound…read moreand solid place to do business. We utilize technology to enhance services while retaining the personal touch and great atmosphere that our customers want. What makes us different from other banks is our employees. Our genuine concern is that you are treated fairly, and with dignity and professionalism. This has proven to be a good formula for success in the past and will continue into the future. We remain committed to our customers, and continue to provide the highest possible level of personal, friendly service. Treating people with respect is what we have always done. It's why people make Colonial Federal Savings Bank "their bank"

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Great service. Opened a 6mo cd.. Great rates and people. Friendly service with a smile. Sometimes…read moreyou want to go where everyone knows your name!! This is the bank for me.

We had decided to purchase a new vehicle finally. I usually shop around for rates and this time…read morewas no different. I made a list and started calling and then I landed on Quincy Credit Union in Weymouth. Not only was it near me but the interest rate was amazing. Life was extremely hectic that week and I was lucky enough to deal with Mike Grady. He went above and beyond to make this fast and simple..even took the time to call my insurance company for me. I feel very lucky to have dealt with someone who knows what they are doing and treats you with such respect. Thank you Mike!

I switched to SoFi online banking because this bank was so bad. They are so outdated, the app looks…read moreand works like it's from when apps were first created. You can't add your card to your apple wallet, you can scan a check into the app. It's all so outdated. My account went overdrawn while working to change things over to a new bank and they charge you for the fees...makes sense. One day I checked and they charged me 6 times at once. So I call and I tell the very rude lady on the phone that I'm taking care of it and I have already switched the bill to my new account. I'm not sure why they keep trying to take it out of this account but in the meantime could you help me stop these fees from coming out. She said no as quick and rude as possible. I've had other banks before so I know that usually there is something they can do. But I guess not Quincy credit union. They suck, their customer service sucks, the app sucks. Don't use this bank!!!