My family and I relocated from out of state and decided before picking a place to call home, we would scope out Seminole and the surrounding areas. Upon inquiry, I corresponded with Mark, the owner. He was personable and helpful with making a reservation and getting set up for move in day. We had to send him pictures of our pup as well because certain breed are a no-go at this park. As a catahoula leopard dog mix, we got the approval at move in but this later became an issue as Mark couldn't remember approving Daphne.
The park managers, Chase and Kendra are/were an absolute delight incredibly personable and helpful! We literally love them.
Unfortunately, after three days we already had a complaint against us because our three year old was being "too loud" in the MIDDLE of the day... INSIDE our trailer. This prompted an immediate phone call from Mark blasting my husband for our three year old playing our trailer pretending to be Spiderman. Unfortunately, this was not the only issue because my husband a few days later received another call from Mark who stated a neighbor called and indicated he and I were in the middle of a fight which was news to us because in that moment we were in the office speaking with Chase and Kendra. So, it sounded to us like a neighbor who had an issue with us and our children. We immediately resolved the issue and explained we weren't sure what he was even talking about because my husband and I rarely fight as it is. Mark quickly apologized and said he wasn't sure what was going on... my immediate thought is well isn't that why you have management?
Fast forward, when I paid our second month lot rental, our out of state bank kicked back the payment which I didn't realize until a few days later. Once I realized their was an issue, I reached out to Mark (BIG mistake) because he immediately began to reprimand me accusing me of making excuses for the late payment. This did not sit well with me because his attitude as a business owner was and is completely inappropriate. I replied to Mark there was absolutely no need to reprimand me like a parent would a child but to explain their protocol when this happens.
Turns out, Mark did not realize he was speaking with me (a woman) via text but thought it was my husband.
When I addressed his inappropriate behavior toward me, he immediately tried calling me but knowing my own frustration tolerance, I passed the call to my husband. I refused from that point forward to deal with Mark whatsoever. Later, when I spoke to Kendra to find out how to mitigate the issue and how much the late fee would be, she explained our lot rental wasn't actually due for a few more days. I inquired with her who I needed to talk to her or Mark. She said she handles the rental payments but I could also talk to Mark. Obviously, fat chance after that.
Honestly, Mark is a micromanager who has great management (i.e., Chase and Kendra) but will NOT allow them to do their job which they've proven over and over again are better at running the damn park than he is.
Also, there is favoritism with Mark, hence why he would call and take other tenants word over actual truth.
Rocket's RV tons of potential but in actuality a train wreck. I would never feel comfortable staying there with my children again because his lack of respect, constant assumptions without facts, and evident favoritism and different standards for RVers depending on who you are.
Mark, trust your management and actually listen.
It's a small town with a small town mindset but as a professional from a big city, I have standards.
Mark is his biggest enemy. His RV Park suffers as a result. read more