Since my last review, I am still pleased with Sandra's work ethic. She has cleaned one of my rentals for a tenant move out/in and left the house shinning! I did not need to clean anything after she left! Sandra and her team are truly appreciated! read more

Very professional, high quality and attention to details, easy to work with. Recommend.

Sandra is great! I use her service twice per month and sneer had issues with communication and setting up appointments. She is very detailed in all rooms but I have to say, I love my bathroom after she is done! Highly recommended. read more

5 stars from me. Sandra was on time, worked quickly and efficiently. She seems trustworthy and I liked how she suggested ways to make my home more organized and roomy. Definitely will become a regular client of hers. read more

I have used other housekeeping companies, but Rock Falls Housekeeping is by far the best! Sandra and her team are always on time and my home has never looked so good! Sandra consistently goes the extra mile. Her team is very detailed oriented. By the way, even my dogs love her, it must be her positive energy! She always comes to do the job Thanks again for the friendly and great service. read more

Easy to work with. Most accommodating of all my he cleaning companies I've work d with in the past. Pricing structure reasonable. Appears to be very drtail oriented and asked specific questions as to equipment that I wanted cleaned. First and only company to do that! Highly recommended! read more

I have used other housekeeping companies, but High Desert housekeeping is by far the best! Sandra and her team are always on time and my home has never looked so good! Sandra consistently goes the extra mile. Her team is very detailed oriented. By the way, even my dogs love her, it must be her positive energy! Thanks again for the friendly and great service. read more

I hired Sandra and her crew to organize my walk in closet, two of my older son's closets, pantry and some cleaning around the house. I'm very happy to have hired them..Sandra gets right to business, doesn't waste time, guides you in making wise decisions on how to organize, gives great tips for keeping the area organized. Sandra and her crew worked fast is were very professional. . If you struggle with clutter, organizing Sandra is the person to call. read more

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Sandra does an amazing job! I hired her to do my initial move in cleaning and I was so happy with her work! She accommodated my needs and wants at the last minute and was very thorough. Her prices are reasonable and very fair! She came with a smile and updated me throughout the entire process! Needless to say, I have hired her for my regular house cleaning! Thank you Sandra! I would definitely recommend Sandra for all of your household cleaning needs! read more

This was my first time hiring high desert housekeeping and I loved her. She is great quick and goes above and beyond. All of our beds were made and dishes were done even though I didn't ask her to do them. My son's dresser had so much stuff on top of it and Sandra made it very organized. When I came home I walked into to a fresh clean smell. Definitely will recommend and use her again. read more

I'm dissatisfied with my very expensive first clean. Keep in mind I have always had weekly cleanings done, I was just looking for more detailed work. My kitchen sink counter still had food around it. The master sinks counter was not done. I have all laminate flooring and specifically asked Sandra to make sure my pantry and closets were vacuumed and mopped and they were not. There was a spot of egg yolk on the kitchen floor. My kitchen cabinets are white and were left with dust and food. I asked Sandra for the inside of my refrigerator to be wiped out and it wasn't. Under my kids beds were left with dust and water bugs, which are elevated from the floor. My laundry room floor was not mopped and there was liquid laundry soap on the floor. So, I usually pay $100 per week. This time I trusted Sandra as she raves about her detailed work, and paid her and her partner $250 for the first cleaning, supposedly deep. What an insult. What did I pay extra for? read more

On time, friendly, professional and fast paced. I love Sandra's work. She did everything i expected and more. I will keep them on my speed dial from now on. read more

High Desert Housekeeping is also known as High Desert Maid Services and Sandra's Cleaning. They Cancelled 5 times on us. They are very Unreliable, Unprofessional, & have Terrible Work Ethic. Sandra is very nice, but she does not communicate well. Keep reading to see all the excuses used to cancel and the Warning of products she uses. ***Addendum to my original review. Sandra replied to my review with a lie, then deleted it & replied with another lie saying she only cancelled once. (She lacks integrity.) She copied & pasted a long message I wrote, However, it was long because she wanted to use BLEACH on my beautiful cabinets, brand new brushed nickel faucets, and on my expensive tile floors & counters, (bleach breaks down glaze on tile, and makes grout brittle, ruins certain metals, etc.) I wanted to prove to her that bleach is not an all purpose cleaner. Also, she uses an ineffective broom and mop, so I wanted her to use mine. Lastly, I was very sick for 2 years and still recovering. It was important that she knew that I didn't want other people's germs & viruses tracked into my home. That message melts down to this: Use MY mop, broom & vacuum cleaner and only use bleach on the toilet & bathtub. I will provide cleaner for the floors & counters. Somehow, she was not able to understand that. Besides, WHAT DOES ANY OF THAT HAVE TO DO with ALL THE CANCELLATIONS and today's No Show? 4 cancellations BEFORE my long message and no notice that she wasn't coming today. Just left me hanging. I sent several messages to her today, then at 4:16, she replied, ""Sorry, I had a emergency, I can't attend the phone."" That's doubtful. I went on Home Adviser 2 months ago looking to replace my current maids. Sandra responded & said she could be at my house that Wednesday. When Wednesday came, she said she couldn't make it and rescheduled for Friday. (1st cancellation.) Friday came, again I got a text asking if I could reschedule. I ignored the message because clearly she was not dependable and had bad work ethics. (Cancellation #2). I went to Yelp looking for a maid service 2 weeks ago and found High Desert Housekeeping (Not knowing they were also Sandra's Cleaning.). Sandra messaged me stating that she had Monday & Tuesday open and said she was going to Mexico and would be back Monday. So I chose Monday, thinking she might come later since she would be getting back in the afternoon, but she never called, I had to contact her. (Cancellation #3). We then scheduled for the next week. Sandra showed up Severely LATE, but I finally got a work order stating the price for 2 housekeepers, for 2 hours of work, at 2:00pm Monday (today). Why was she late? Because SHE WASN'T COMING! I had to remind her that we had an appointment. While she was here, she told me that I had contacted her a couple months ago. That's when I realized High Desert Housekeeping & Sandra's Cleaning were the same. I thought I was just having bad luck with cleaning services, but no, I contacted 2 of HER 3 business names. So she scheduled me for the following Monday (Today). My house is overdue for cleaning, so I asked if she could come sooner if she got a cancellation. That night she sent a message stating that her Wednesday customer cancelled and she could come Wednesday. I agreed. Wednesday comes along and you guessed it, she sent me a message that said, "Sorry, the customer was booked for today called me and I have to cancell you. Sorry. Have a good day." (Cancellation #4.) At this point, I was disgusted with her work ethic and unprofessional manner, however I decided to give High Desert Housekeeping one more chance, so I messaged her stating that I guess I will see her on my Original Scheduled Appointment at 2:00pm on Monday. So here we are, Monday night and she did not so much as call, text or email that she wasn't coming. I have to say though, I KNEW she would not show up today. (This is No Show #5). I would ADVISE anyone looking for a reliable housekeeper to AVOID High Desert Housekeeping AKA Sandra's Cleaning and High Desert Maid Service. WORD OF WARNING: She said she uses bleach on everything...Floors, counters, cupboards, etc. Bleach, deteriorates glaze on Tile, it slowly eats away grout and makes it unstable, & it slowly corrodes metal on faucets. She also uses AUTOMOTIVE CLEANER on stove burners. I hope she doesn't use that in ovens as the heat will mix the toxic chemical with food. I hold a degree in Math & Science, and have a Registered Nursing background...I research everything. When looking for products that are safe for your home, CONTACT THE MANUFACTURER (the source) or ask professionals who deal with those materials. The best thing to use on these surfaces is a pH Neutral product Many online blog writers and service providers don't research products or home surface materials, and may pass on unreliable information. Always consider the source. I feel bad leaving this review, but it was necessary. read more

Sandra is highly recommended! She has really been professional, attentive, and through. Her and her crew are always efficient. She has been able to accommodate our family needs really well. We are set up for a regular cleaning schedule and haven't had any problems. read more

I highly recommend Sandra! She's very reasonable with her prices and shows up on time! Even gets everything done and clean in a short period of time. She does it all whether it's simple cleaning to heavy duty cleaning. Very happy with my decision contacting her. read more

Sandra was prompt and arrived on time. She listened to our request and went above and beyond what we expected. She did a fantastic job and she was a pleasure to hire. I would highly recommend her service. You won't regret it. read more

I'm extremely happy with the services provided. I sent a message to Sandra and got a response right away even though she was out of town. Fit me into her schedule right away. Very reliable and efficient. Will definitely be having them come back to do my monthly cleaning. read more

My house was a challenge for Sandra and her helper. Both of us living here are dealing with health issues so the most we can do is to try to keep it not so cluttered. Sandra was amazing. Understanding, friendly, helpful. She had our home cleaned and beautiful again and we are so thankful for her work here. So much attention to detail that I didn't expect. We will definitely be using her wonderful service again. read more

Sandra is amazing, so nice and quick and such great attention to detail. I just had my first cleaning and she is so reasonably priced and she did a fantastic job. I've already scheduled the next one. read more

My wife and I hired Sandra to clean our house and we are completely satisfied with the job done. I've never seen our oven this clean! And our refrigerator looks new again! We'll definitely be using her service again! Thank you Sandra! read more

Sandra did a great job with my house! She is a hard worker with an eye for details. I will definitely hire her again!

Sandra fit me into her schedule on very short notice. Her definition of clean cannot be matched by any home cleaning service I've used in the past. If you want reliability, good value, and strong work ethic, this is the place to call. She cleans a home as if it were her own. She takes such pride in her work, she actually walked around my home on her way out, just to be sure she caught everything. Which she did. A+ read more