Over-priced. "Doctor" didn't listen to me when I asked him to put composite and build tooth…read more Dismissed me multiple times about my issues. Over priced. The chipped tooth he "fixed" broke weeks after. Had to pay someone better to do it.

This was my first time choosing my own dentist without just using my parents' dentist and I…read moreabsolutely scored. The staff are so pleasant, the office is small enough that you feel safe but still have privacy, and you get to watch Netflix! Went for a cleaning & to get a few fillings--both quick and easy. Seriously lucked out with this find and sad to start over with a new dentist when I move next year.

We took our daughter in to get new aligners. While there the Dr. Jeppson recommended getting a…read moreNight Guard for the uppers and an aligner for the bottom, because there was evidence of grinding. When we returned for the fitting our daughter could not close here mouth with both the Night Guard and the Aligner. Dr Jeppson recommended she tape her mouth closed while sleeping. Long story short, we refused delivery and now our daughter is out of the country on a mission, which was communicated beforehand. We paid $500 and have received nothing for it. Worst experience we've ever had, and the most money we've ever wasted having received nothing in return, especially this was recommended by Dr Jeppson.

Dr. Jeppson is great! My husband has a huge fear of dentists and Dr. Jeppson is so gentle with him…read moreand makes him feel comfortable. Everyone at the office is always very nice when we go and we haven't had any bad interactions!

I have been going to Dr. Packer for many years and have received the most excellence of care. He…read moreis skilled and very thorough and conscientious in making sure you are comfortable and very professionally in explaining every procedure. I work as an office manager in the medical field, so I am very aware of how important the supporting staff is. His staff is exceptional in their efficiency and every aspect of your visit. They go the extra mile in friendliness, professionalism and in answering every question, and their follow-up is amazing. Setting up appointments, checking on you after a procedure, and giving you complete information, whether financial or medical, they are the best. Every aspect of this business is truly exceptional! Brent V.

Although this is my father's dental practice, I wanted to share a quick side by side to show the…read moredrastic impact that he and his team can have after working on your teeth. Shot #1 is with several chips in the front teeth and a very inconsistent coloration of yellow. Shot #2 is with those chips repaired (filled in with faux tooth) and blended together with some whitening. Could not be happier with the results and I guarantee you will be too. I smile brighter and more confidently after every whitening session. Thank you Dr. Packer and Mckell/Packer Dental for always providing such high-quality dental care. Comfortability: 10/10 thanks to the super comfy dental chairs and televisions on the ceiling for entertainment. Experience: 10/10 with over 35 years of combined dental experience, Dr. Packer and Dr. Mckell have seen it all. Care Quality: 10/10 thanks to Dr. Packer's comprehensive explanations about what's going on with your teeth. End Results: 11/10, just take a look at the before and after photos to get a sense of the immense change. Highly recommend.

Great dentist. Nice. Conservative in the sense that he doesn't drill the heck out of your teeth…read more Good, professional staff. My family and I are very comfortable going there. Highly recommend. We've tried a couple of dentists, and this is the guy we settled on. Again, I highly, highly recommend them.

The receptionist is always nice. The wait is always very little. Ally is so personable. Dr Wilson…read moreis an awesome dentist. Great experience every time. Would recommend to anyone

Clean, modern office. Skilled and caring staff, especially Dr. Sorensen. I've been pretty scared of…read moredentists in general in the past but I feel very comfortable and at ease here. Definitely recommended.

Dr. Sorensen is great. Friendly and easy on the teeth. Had nothing but great experiences here.read more

I am writing this review because I believe prospective patients deserve to know about my…read moreexperience. I had a crown placed at Cougar Dental in March 2023 while I was temporarily living in Utah. I live on the east coast and have an established dentist there, with regular preventive care and a night guard. Approximately three years after the crown was placed, it fractured into several small pieces and had to be replaced promptly by my regular dentist in Virginia. Because the original crown was less than five years old, my dental insurance denied coverage for the replacement. I was therefore responsible for the full replacement cost of almost $1,300. I contacted Cougar Dental and explained the circumstances. I was not asking them to replace the crown, since returning to Utah was not a realistic option and the tooth had already required treatment. I asked whether they would consider reimbursing me for at least the portion of the replacement cost that my insurance would have covered had the original crown not been subject to the insurer's five-year replacement limitation. I also provided information about my dental care and explained that my regular dentist had previously documented a concern regarding the fit of the crown, specifically an overhanging margin visible on X-rays taken before the crown fractured. Unfortunately, Cougar Dental declined to provide any reimbursement. Their position was that because the crown had already been replaced by another dentist, they could not take responsibility for the outcome and that I had understood the risks associated with the treatment. I understand that dental restorations can fail and that no crown comes with a lifetime guarantee. What disappointed me was the lack of any willingness to help with the significant financial expense I incurred after the crown fractured after approximately three years. I was not seeking reimbursement for the entire replacement; I was simply asking the office to consider helping with a portion of the unexpected cost. My previous crown had lasted more than 20 years, so having to replace this one after approximately three years--and then having to pay the entire $1,272.50 because of the insurance limitation--was extremely disappointing. I am sharing this experience so that others can make an informed decision about where they choose to have major dental work performed. My experience was disappointing both because the crown fractured after approximately three years and because of how my request for assistance was handled afterward.

Cougar Dental came through when I was in a tight spot. When flying home from a business trip, I…read morecaused my crown to break loose from my tooth. I was going to get home in the evening and had to fly out the morning. The tooth was sensitive and we called to see if they could look at it that night. After making some calls to decide which dentist and which assistant would stay to help, they scheduled me for 6:30 in the evening, right when I would get off of the commuter train from the airport. They anticipated that they would have to do some work and make a whole new crown (2.5 hour procedure), but they were willing to do it for me. When I arrived, they welcomed me in with smiles and it turned out in the end that it we were able to use my previous crown and it took less than an hour! I was off the next morning to Boston for my conference. No pain and a full set of teeth. Thank you, thank you, Cougar Dental!!!

Brennan Stringam took great care of me today. I had a bridge that needed to be fixed from prior…read moredental work. The team was super professional and made me feel at ease. I am super grateful that they were able to get me in today!!

After two disappointed rounds of Invasalign, I began doing research on veneers as a permanent…read moresolution to my teeth continually moving back to their original crooked state. My research found that Dr. Hammond and his staff were reputable in cosmetic dentistry so I decided to schedule a consult. My initial impression was that the office was modern and edgy (there's no front office setting) but still comfortable. I was brought back to a room where my consult professional Tracy gave me the rundown of what to expect with veneers. She was nice and personable but that hardly softened the blow of the sticker price of 11 veneers-Whoa!! Then Dr. Hammond came in to introduce himself and examine my teeth. He had such a good energy about him...kinda like when you were a kid and your big brother's best friend was always cool and nice to you--that's Dr. Hammond. He was genuine and friendly and communicated so clearly that I immediately knew he was competent and felt at ease. The process would go like this: I had to pay everything up front-ugh and it would take about 6-8 weeks from beginning to end with a series of several hour appointments-UGH! Not fun right? Surprisingly it wasn't bad at all. So let me quickly explain how this goes First meeting- 1hour: They took impressions and photographs of my teeth. Dr. Hammond will ask you a series of questions to get you to start thinking about your smile. Do you want your teeth to be staggered or more straight, what shade of white are you comfortable with-- all of which I had never thought about. It's at this point that I really began scouring the web for pictures of smiles and veneers and developed an idea of what I wanted my smile to look like. The hard part is developing the language to describe what you like/don't like. This is where Dr. Hammond's assistant Demri was really helpful. She has a good eye and intuitively knew what I was trying to communicate. The coolest part--Dr. Hammond was actually AS excited as I was about my new smile! 2nd meeting-all day: Nitty gritty time. I spent 4 hours in a chair with as they drilled my teeth down to apply temporaries. Throughout the entire time, Denri and Dr. Hammond were good about explaining what they were doing and I felt at ease with them in my personal space. Also, they work really well together and was impressed with their efficiency. After the temporaries were put on, Dr. Hammond spent some time shaping my teeth to my liking and then sent me off with a goody bag and list to take care of my new teeth. Few weeks went by. This was the worst part--not gonna lie. The temporaries felt like a retainer and well...about this time fatigue started to set in and I wanted the process over. 3rd meeting-30 min: Consult and shaping of temporaries. 4th meeting-all day. The real sh-bang! New porcelain veneers were put on and finally it was over! 5th meeting-Final consult and shaping of veneers. Amazing, they look and feel so real!! So how do I feel about my veneers? I love them, I mean it!! Dr. Hammond is a perfectionist and paid attention to every painstaking detail from color to shape. He worked hard to achieve the smile I wanted and honestly...it turned out better than I expected. I whole heartedly recommend Dr. Hammond and his staff to anyone thinking about veneers. The cost and time is well worth it, in my opinion. Lastly, a great thanks to Dr. Hammond, Demri, Brooklyn and Tracy! Chris, your brilliance is clearly seen in not only the work you do but the staff you've put together-a very genuine and authentic group of good humans.

I've been coming here for a couple years. That's been great. Good people. Great service. Friendly…read morestaff. The reason for my review- (who reviews dentists - right?!?) -- l broke a tooth gnawing on jerky I bought at a roadside stand along the highway- you've seen 'em - so, I called Christiansen and they got me right in and took care of things. Very accommodating. If you're looking for a dentist- go here. This will be my last review of a dentist. I'm not going anywhere else. Pro tip: avoid roadside beef jerky stands. :)

Dr Christiansen is amazing. I recently moved her from the southern coast and I have much anxiety…read morewhen it comes to dental work. He was reassuring, took care in my comfort, communicated with me through the whole process and was extremely patient. The staff is friendly and always smiles yet empathetic to patients. If you are looking for an amazing competent dentist,, look no further.

I am so glad I go to Downtown Dental. I was overdue for a cleaning and checkup and I finally got it…read moretogether and made an appointment. They always treat me very well and I got a clean bill of health which is always worth celebrating. But the real reason why I am making the effort to leave a review is to let everyone know that their new hygienist, a lady named London, is not only very sweet and personable, but she has the gentlest, most relaxed touch of any hygienist who has ever worked on me!! I am 65 years old and used to be a periodontal surgical assistant, so I feel I have a lot of basis for comparison. She is a great addition to the team! If you are hesitating to go to the dentist I would like to reassure you that Downtown Dental in Provo is a great place to go. They have seen me through extractions, root canals, crowns and bridges with never a problem, and now with London added to Dr. Gibson's team they have raised the bar again!

Let me explain what'a going on at Downtown Dental. In, 2017 this practice used to be owned by Dr…read more Devon Call with Brooke as the Dental Hygienist. They were the best Family Dentist and Dental Hygienist I've ever experienced. Then Dr. Devin Call moved to Texas without even a notification to any of his patients. In the winter of 2018, Dr Robert J Guenter replaced Dr. Call. He was acceptable but he didn't live up to Dr. Call. It was good that Brooke was still working there or I would have walked out that day. Then 6 months later, Brooke was still part of the staff but she informed me that there was no Dentist at this practice at all...? Some Dental group were rotating the location on certain days to just cover the current patients. She cleaned my teeth that day and recommended that I look around for a different dentist for further care. Honestly, even though a year has passed I'm just too weary to give it another try...

10 years ago Dr Steven Flick took out my wisdom teeth (with an awesome missionary discount) and…read moreI've been coming back here ever since! This facility is super clean, state of the art equipment with TV screens in each room, inviting atmosphere, the friendliest staff, very knowledgable workers, and a dentist who doesn't want you to have anything but the best teeth in the world! They're on top of scheduling 6 months in advance with reminders the day before, but are still flexible with any last minute changes you need to squeeze in. I was referred here and I recommend everyone else come here as well. Even though I live in Magna, I'm 100% ok driving here because of how I've been treated and the care, attention, and concern they have for my well being both physically and financially. Thank you for another great appointment! See you in 6 months!

From the owner: If you have been looking for a reliable, experienced Provo, UT, dentist, you have come to the right…read moreplace. At Steven K. Flick, DMD in Provo, UT, we are proud to provide exceptional dental services to people throughout the area. With nearly two decades of experience, we are equipped to handle any dental problem you are experiencing. We accept most insurance, and we offer appointment flexibility to serve the needs of all of our patients. Our mission is to deliver personalized, gentle care to every person that we treat. We want to address your specific needs, so you can get the most out of your experience in our office. We also believe that you should feel comfortable throughout your appointment. Whether you are coming to see us for extensive dental work, or you need a routine cleaning, we will help you feel relaxed in our soothing office environment. We are conveniently located in Provo, and we serve people living in Springville, Lindon, and Orem.