I'm only sad I didn't see these comments before hand as we have experienced exactly the same. When you do ask what is happening you cannot finish your sentence as you are interrupted (one person specifically). You are a number, not a customer. We waited at least 4 weeks before we had some movement we kept phoning in and when we informed that we are now going with another estate agency all of a 'sudden' we had a tennant! If you leave a message you may get an email and it is frustrating when you ask questions, instead of keeping the responses simple there is so much round about speaking that you are left confused and either sign into information you are not clear on, the more I kept asking, the more confused I got - highly do not recommend if you want another estate agency Household are excellent!!! read more