I am writing to share a concern regarding an interaction I had today with your front desk staff. My…read moreintention is not to criticize, but to ensure open communication and to support a practice that has otherwise taken great care of my children. Earlier today, my son Winston was experiencing significant discomfort from a broken orthodontic wire that is poking the inside of his cheek and making it painful for him to eat. In addition, he has a very loose baby tooth that is NOT attached to the bracket, and our orthodontist previously advised us that if the tooth begins to bother him, we should have our pediatric dentist remove it. When I called the office to request guidance, the receptionist responded in a raised tone and repeatedly stated that "there is nothing we can do," without asking clarifying questions or offering to relay the situation to the dentist. I fully understand that there are policies and limitations, but the lack of empathy and the refusal to escalate a clinical concern was discouraging--especially while my child was in pain. What I hoped for was simply reassurance, and perhaps a message passed to the doctor for professional guidance. Instead, the interaction left me feeling dismissed during a moment when my son needed help. I am sharing this respectfully so you are aware and can provide additional training or support to your front desk staff. Families rely on them not only for scheduling, but also for calm, compassionate communication--especially when a child is hurting.

My daughter was referred by our family dentist for a procedure to beach house pediatric dentistry…read more We had a consultation a little over a week after the referral and the procedure was scheduled several days later. Dr. Shah communicated and explained everything to us reached out to see if we had any questions. We opted to have our daughter under general anesthesia for the procedure and the anesthesiologist connected with us ahead of time to answer any questions as well as after the procedure. All of the staff is very friendly and great with kids. Very clean and inviting office for kids. Great experience.

My son had his first dental appointment at HB Smile Camp today, and we had a wonderful experience!…read moreDr. Kevin was incredibly friendly and made him feel comfortable and at ease throughout his cleaning. He also shared helpful tips that will make brushing his teeth much easier at home. The office is beautifully designed, creating a fun and welcoming environment for children, and the entire staff was kind and attentive from start to finish. I highly recommend HB Smile Camp to anyone looking for a caring pediatric dentist!

Incredibly thankful for the team here. My child is extremely shy & has sensory issues…read more They were patient, kind and made us feel welcomed! All recommended treatment was explained thoroughly. Excited to have found this place!

Funny looking people with big hearts. They have a great kids section and games for kids to play.read more

Dr. Park and her amazing staff are always so proactive ! Keeping away those cavaties !read more

Great dentists, clean facilities and also they have TVs on the ceiling so it makes it easy for the…read morekids and they look forward to their visits... lol!

We have been coming here for years. Dr. Yeh and Eddie takes such great care of the kids. They are…read morealways thorough and very patient and kind. They also listen to my concerns as a parent and do their best to explain everything in terms I understand. I really appreciate their patience and their clear communication.

Dr. Beanca Chu and her staff are gentle, professional, and thorough. They listen to concerns,…read moreclearly express their recommendations, and make accommodations where they can. If your child has a dental emergency (like knocking a tooth loose) Dr. Chu can still be reached even during weekends/off hours. I also really like that during our time with her, Dr. Chu's practice has expanded into a nicer newer, larger space yet she still hasn't opted to employ a fleet of associate dentists to whom she could pass patients around based upon availability. Any time we make an appointment I know we will be seen by Dr. Chu herself. I agree with some other reviews that this practice charges more for their service than other pediatric dentists, however we believe they're charging what they're worth given the level of expertise, availability, and quality of care we have received over the years we have been seeing them.

I had to change my kids dentist and found out this clinic is way over charged for the services!!!…read morefor example, the same work for the teeth, she charged $395 whereas this new dentist charged only $133! am so glad i switched

Dr. Marcus, Dr. Andrew, and the entire team at Tiny Tooth Co. are amazing…read more My son started going to Tiny Tooth Co. a couple of years ago and hasn't been afraid to go to the dentist ever since. The office is bright and inviting, and so is the staff. My son loves the fact that he gets to relax and watch his favorite shows while getting work done on his teeth. I love that Dr. Marcus and Dr. Andrew are super communicative about what options are available for my son, depending on what treatment he needs from that visit. I also appreciate the transparency and payment options when it comes to billing. I'm happy to pay more for a dentist who puts the needs of their patients first, and that's definitely something that Dr. Marcus and Dr. Andrew focus on most. Best of all, my son loves that he gets to go into the "secret" prize palace after each appointment, making the drive home a pleasant experience. I would highly recommend Tiny Tooth Co. to any parent who wants to make their child's experience at the dentist a positive one. Dr. Marcus and Dr. Andrew are the best!

If you're looking for loving, caring dentist and staff, then look no further. I'm extremely happy…read morewe found Timy Tooth Co. My children have had nothing but positive visits. The Dentist and staff really take the time to get to know the patient and their parent. To see what their long term and short term expectations are so they can meet them. They due all they can to make the visit a positive visit and for your child to be comfortable and relaxed. They have the latest equipment and materials, are very knowledgeable in the latest care and techniques. They also due all they can for preventative care. Also, the staff who books your appointment insures that you have your own slot. Showing how important your time is to them. I've never waited in the waiting room longer than 3 minutes before going to the back. Once in the back, you're immediately taken care of. That means no long waiting times due to double booking! The staff and dentist due everything to make you and the patient comfortable and welcomed. You can tell they take pride in their work and office. My son had an medical emergency on the weekend. I was so impressed at the ease of reaching the doctor/dentist Andrew on the phone. He was very tentative, asked questions and reviewed photos I sent right away. He put a plan in place immediately, called in a prescription to my sons pharmacy and keep me informed all the way. He also made sure to book my son an appointment the next business day. He worked with my sons orthodontist to establish a treatment plan and followed up. I was very impressed with his knowledge and how he handled the situation. This has by far been the best dental office I've ever encountered! Thank you Dr. Andrew and Staff. You show you care about your patients and work with them to get the best possible results!

Parents beware! The negative reviews on here is eerily similar to what happened to my then 4-yr old…read moreson (now 13 yo). Thanks be to God that I trusted my gut and dodged having my young son be put under general anesthesia to get multiple cavities removed. As it turns out, he didn't have as many cavities as Suelene Chen had indicated and the minor cavity issues were treated using local anesthesia by his current Pediatric dentist. Parents, if you're being told that your child is "uncontrollable" and for his / her safety needs to be put under general anesthesia to get treated, and also you suddenly have a screaming crying mess of a child that you don't recognize, please get out of this dreaded office and get a second opinion. Also, I should've never let this office discourage me from going in the back room with my son when he got treated. That should've been my first red flag.

Been coming to this office for 10 years now and hands down the best in the business . Dr Chen and…read moreDr Navas take their time with my kiddos . One is special needs . They listen to me and my concerns and take their time with my kids . Thank you for all you do. Brian the office manager is amazing. Thank you again

DO NOT take your kids here. The dentist Dr. Novis? Is fine BUT the front office is TERRIBLE... they…read morewould move our appointment dates & or times WITHOUT letting us know until they call us a day or 2 before confirming the appointment. At first they blamed it on a former employee they let go but they did that like 3 times after. 1 time understandable could be a mistake on our part or theirs. 2nd time iffy... 3rd time something wrong... And we usually put all appts in our calendar in our phone when we schedule so we know they changed the date and time on us. The thing that made us switch dentist's is because my son's crown like broke off and then there was sharp metal in his mouth. I called to see if he could be seen asap so they can fix it or at least shave the metal part down so he didn't didn't get cut or have something worse happen. They said Dr. Novis or the other peds dentist was not available but someone else was available to take a look so they scheduled us in the next day. We go in and the ortho looks at him. She goes "Oh his crown broke off that is unusual. I don't think its sharp but I'm not sure what to do... I'm not a peds dentist so I can't do anything ... " so I'm like wtf did i bring him in if she can't do anything.... total waste of our time. But to put the cherry on top... we check out and Brian goes oh my that's highly unusual that the crown would break like that it might be a manufacturing issue.... I'll have the dentist follow up with you tomorrow when she comes in... Days go by and NO follow up whatsoever. Good thing when the ortho couldn't do anything, I started looking for a new dentist and they were able to look at my son's crown next day and made sure it wasn't sharp when we left their office and gave us a plan. A tooth Doctor For Kids is a joke. Go somewhere else if you want your kids teeth to be actually taken care of.

This review is long overdue. We love Dr Chen. She's been my daughter's dentist since day one…read more Highly recommend!

Staff are very nice and welcoming. The dentist is wonderful with children. It is clean, organized…read moreand my kids love going there.

My kids were coming here since they were 2-3yo, now 14yo-16yo…read moreI called because we had an insurance change and was told yes they take my insurance. When we arrived, front desk told me they decided not to take 16yo with my insurance anymore. I asked them to see my daughter since we were already there. They said no, the girl was rude to us. I felt like no one cared. We had been with Dr Chen for so many years and this is how they treated us!

Staff really friendly. Made my daughter feel super comfortable. Will definitely recommend.read more

We scheduled an 8:00 a.m. appointment for two fillings for my daughter. Before booking, I…read morespecifically asked how long the procedure would take and was told 20-30 minutes, so we planned our morning accordingly and arrived before 8:00 a.m. However, five or six families were also scheduled for 8:00 a.m., and it appeared the dentist had just arrived while team huddles were taking place as patients waited. These types of internal meetings should ideally happen before the first patient appointments begin. We were called back around 8:10 a.m., but then waited in the room for the dentist, who was seeing another patient. The dentist did not come in until after 8:30 a.m. The procedure itself was quick and finished by 8:45 a.m., but only one of the two scheduled fillings was completed. Because of the delay, my daughter was late to school and I was late to a 9:00 a.m. meeting. We made every effort to arrive on time, but the office did not appear ready to begin seeing patients at 8:00 a.m. Respectfully, if the office cannot begin appointments at that time, patients should be scheduled later. The delay had ripple effects on the rest of our morning and felt disrespectful of our time.