If I could give a half a star, I would. It's not that the work that Robert Ivey Flooring does, it's the customer service. My husband and I built a new home. We thought many things out and knew what we wanted. We hired RIF ahead of time knowing the time slotted for ordering and scheduling. The first time one of their employees comes out to the new home site, he didn't have any samples of the stained concrete flooring we were having installed. He didn't have a business card. He measured our home and added 500 sq foot to our home and doubled the estimate we were already given. Ok. He called the next day and had the "corrected" estimate. Then after weeks of delay we finally get them out and they stained our floor. It turned out ok. They came back to install a tile master shower after 6 weeks of delays. Excuses like tile is on back order or I just don't know. We were told they would be here first thing in the morning to get started. They got here at 12:30 PM, looked at the project and left to go get lunch. Back at 2:30 PM to START our shower tile. They left at 7 PM. Promised the 3/4 of the job left wouldn't take but 1 more days work. I stopped them from leaving because my husband and I both noticed damage to our cabinets in our lavatories. Although Mr. Ivey swore they did not damage the cabinet door, he'd replace them. 4 grown men in our bathroom and he just finished telling me how he had used that side due to the other lavatory faucet wasn't working to his liking. Swore they'd be back again first thing the next day. By 3 PM the next day, I started calling. Mr. Ivey still swears he did not damage those doors and still swears he's been calling me since 8 in the morning but couldn't reach me. We gave our home and both cell numbers. There were no missed calls, no caller ID, no voice mails from Robert Ivey Flooring. Mr. Ivey proceeds to tell me he can't work with me until we resolve the cabinet door issue. So, until I agreed that he did not have to replace the broken doors, he would not finish the job. After months of missed calls, missed appointments, late show ups and just absolutely rudeness and condescending remarks directed my way, I told Mr. Ivey he was fired. He threatened to sue us. I have since hired a local man to finish our shower and am very pleased with their work.
Again, it's not that Robert Ivey and his flooring staff do horrible work, it's the service that is down right despicable. read more