Kimberly and Owner Jill are amazing. They continually keep me updated and look for the best pricing…read moreand coverage!!

Kim Wilson was incredibly professional, helpful, and walked me through each step. She got me the…read morebest rates with great coverage, and did not try to oversell me. She was very respectful and I am excited to work with her!

I had a person hit my car who is insured by Erie - I have left multiple messages and get no…read moreresponse. DONT use this company. My next option is to get an accident attorney at this point. I don't think Customer Service is even in their vocabulary.

I'm not in the habit of leaving negative reviews, but I feel obligated based on my experience with…read moreErie Insurance. I received multiple late fees due to the fact that my agent failed to set up autopay on my behalf correctly and only after I experienced complications in applying on-site and by phone. These odd payment issues occurred here and there over the course of a couple of years, and then my agent quit abruptly. Here's where it transitions from past poor service to terrible customer service. I receive a letter saying something to the effect of "your agent has resigned - you'll need to find a new one effective immediately" ​without any assistance whatsoever. No guidance on how to go about finding the next one, not even a call during the transition. They dumped all the responsibility on me and then applied more pressure with bank fees associated with late payments for reasons I still, to this day, don't understand and never received reimbursement for. Obviously, I decided to cancel my insurance. I spoke to multiple people at the company, was passed around the phone tree, and continued to receive mail after I had "closed my account" requesting payment and to find a new agent for my insurance with their company on their behalf. So as you can imagine, I pushed back a few more weeks and finally got out of being involved with Erie Insurance. Turns out I'm saving $20 a month with State Farm and their customer service is great! But, the Erie Insurance drama continues. I received a call from a COLLECTIONS AGENCY the other day saying I owed another month's worth of insurance, plus $40 in LATE FEES to Erie effective immediately. I am genuinely DISGUSTED with this company and the lack of support they've shown their customers. I was told by an​ Erie member after I closed my account that I hadn't owed any outstanding costs associated and am now being threatened to pay, which I did & then insisted on a written copy as proof for obvious reasons...good riddance​ Erie Insurance.

Seems the going this with this company is bad customer service. My car was deemed total on 6/24/23…read more The first agent to call be had terrible phone manners her name was lavida. She was more worried about her storm claims she had going on then my accident. Got a new agent... things seemed ok. Until they issued the pay of check to the WRONG company!!! It's now been three weeks since this happened. They are waiting for the check to come back from that wrong company to issue it to the right company. LOL I can't even make this up. Agents never call me back until I call the main desk and throw a fit. I was behind two car payments and late fees because of this I just sent ahead and paid for it... a car I can't even drive... the saga is still on going super cool guys!

From the owner: Indiana Farm Bureau Insurance offers home, auto, life, farm and crop, business and renters…read moreinsurance, as well as other financial products to all Hoosiers. We are on a mission to do more than simply provide products and services - our family is intent on protecting your family. You can count on us to practice the Golden Rule -the principle of treating others as you would like to be treated - because that's simply the right thing to do.

I've been in Allstate customer for over 20 years for both home and auto insurance. After buying a…read morenew house we experienced plumbing issues with the upstairs and had to file a water damage claim. To make things go faster I went through someone that was pre-authorized to do the work. What they don't tell you is that they sub out to other companies so some random people did the work. It was subpar to say best. Then last year we had a similar issue with the downstairs plumbing. That time I did not go through who they wanted me to go through to do the repairs. They fought with me the entire time over the estimates. Then when it was time to renew my homeowners insurance they would not renew it because I had claims and failed to notify me beforehand. Then when it was time to renew my auto insurance they had doubled my premium. This is no reflection on Kevin because I think he is an amazing agent but this is towards Allstate in general.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a lifelong resident of Fort Wayne and volunteer in the community in many different areas. I am honored to have helped many people and customers with their insurance needs over the past several years and continue to do so.

My wife and I were impressed with the level of service provided by Agent Doug Hoch. He went above…read moreand beyond to help us through the insurance process and his follow-through saved us a lot of stress when the insurance company made a mistake. He is thorough and knowledgeable - Very good at what he does!

From the owner: Hoch Insurance has always lived up to its name by being one step ahead of the insurance industry…read more We have been serving the Greater Fort Wayne Allen County and surrounding areas since 1967. We are always finding better ways to serve you with our new and personalized programs. Please call us now to get a quote.

Was told in May I need to level my front steps by my agent. I now have received a call every month…read moreand today was told my insurance would be canceled if the steps were not fixed. I was also told by my agent she has told me this for 6-8 months. The first i was advised of this was in May 2017. I have been with Allstate for over 10 yrs and have had no claims on my auto or homeowners policy. I pay on time and have not had any issues. I guess this is how Allstate and it's agents treat loyal customers. I am now shopping for new insurance. I would not recommend this agent or this company.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a Colts fan and love golf and tennis. I have been an Allstate agent for over 12 years and have loved every day of helping customers in Fort Wayne with their insurance needs.