As the chap in the previous review has mentioned, they are moderatley cheap, so long as you dont get a driver who likes to overcharge, if this happens, then call the office and verify before paying!
This is of course if they do actually turn up!
I tried to book a cab at 5am on sunday, returning from brighton to East Grinstead, having used a roadrunners taxi Sat pm to get there.
I was told there were no cabs until 7am!!
So arranged to wait at a friends house until 7am came along, when that came and went, I called again at 07.15 hrs, to be told 'your booking should never of been taken in the first place, but we have a car leaving Crawley now and dropping off in Haywards Heath, then he will come and get you'...........
Needless to say that at 08.25 I called roadrunners again to say that my cab had still not shown up, got no reasonable excuse as to why so asked to speak to a manager! I was told there would be no manager in until Monday.
When I called their office today at 09.52hrs, and asked to speak to the manager, I was put straight thru, he listened to my complaint for approx thirty seconds, then asked me to wait a moment, I could then hear him TELL OFF THE PERSON WHO PUT MY CALL THRU TO HIM AS HE WAS TOO BUSY TO DEAL WITH COMPLAINTS!...He then spoke to me and said he would call me back later, I asked him to call me after 2pm when I finished work, it is now 16.49hrs, and have still not heard from him!
MY SUGGESTION...... Only use roadrunners if it does not matter if you actually make it to your destination!....Oh and you are happy to do business with a company who has 'no time to deal with customer complaints!!' read more