Called them out for a service issue on our unit. RKL installed it new a little over a year previous. They made the necessary repairs timely and stood by their work. There was no charge for the part or work they did. read more

First heat wave if the season and my air conditioner failed. They came the day I called and quickly discovered it had frozen. Gave me some suggestions to try. As luck would have it, the simple fixes didn't work. Trip two was trouble shooting, was up front about cost and possible costs out comes. Considering the age of my unit, and that I hadn't been happy with it for ages, I chose to have it replaced. The install wasn't easy, for this split system! They even discovered a few other issues while they did the install. These men worked all day in an attic that was well over 100F, with tight quarters and didn't stop until the job was done. Not once did they complain. At the end of the day I had a great new system, no surprise or hidden costs. One shouldn't have to brag about the concept of good quality work and good customer service, but with today's standards it deserves a brag. read more

We recently discovered we had a coil leak. :( Called RKL immediately! They're the ones who had put our unit in originally. Was informed the part was still under warranty ( yay! ) and they came out the very next morning to change it out. Was done in no time! Great customer service, the guys were great, they do what they say they're going to do! Highly recommend them! read more

They went above and beyond to help me with my air conditioner! They were extremely quick to respond and had a tech out in less than 3 hours of calling them which was unbelievable with it being the first part of August. Buddy was very helpful and knowledgeable about his work! We will definitely use them again for our ac services read more

I called this company because the AC wasn't cooling my home. When I called I asked when was the earliest someone called come out for an estimate and the rep said the same day. The techs showed up and I told them what was happening. He asked me to show him the thermostat. After I showed him the thermostat he said "okay" and went outside. I'm thinking they're out there trying to figure out what's wrong with the HVAC. They come back inside and say they're finished. Are you kidding me? They didn't even provide the estimate and never said what was wrong with the unit to begin with. That's the purpose of an estimate, to give me the opportunity to determine if I want to proceed with using this company or another company with a better estimate. I had to call to ask what was even wrong with the unit, what work they did, and I asked for an invoice to be emailed. I called the office and the manager said "well isn't that why you called us? Because your home wasn't cooling?" Yes, Einstein. However, you are supposed to tell me what's wrong with the system and how much it will cost before doing the work. He literally just shot Freon in the system and claims he cleaned it out and charged $418. That's like if I took my car to an auto shop and told them it's malfunctioning and the shop performs a $10,000 job on the car without my permission, without telling me what was wrong to begin with, and without allowing me the opportunity to get other quotes or choose another company. The only thing the manager offered was "he should have communicated better, I'm sorry that happened". These people are obviously scammers, they're desperate for money, and they have awful customer service. Go with a more reputable company and steer clear of this sorry excuse for a company. read more