As my wife and I are getting on in years, we decided to sell the house we lived in for the past 20…read moreyears. We were looking for an apartment in the Chili area, because of familiarity and access. Just about anything we want or need is close at hand. After looking at several apartments, we decided that the Blueberry Hill complex best suited our needs. Now this is a pretty popular complex. They offer all the usual amenities such as a pool and a newly added exercise room with all new equipment. The grounds are nicely kept, as are the apartments. We were lucky enough to be accepted for a nice two bedroom, two bath unit. Everything is on one level, making life easier without having to climb stairs. Our apartment is spacious enough for entertaining and we have a nice patio for warmer weather. Pets are welcome, with a fee. Any maintenance issues are attended to promptly. All of the staff have been pleasant and polite. The streets and parking lots are kept clear and safe in the Winter time. I've usually enjoyed apartment life and Blueberry Hill is no exception. Part of apartment living involves getting along with your neighbors. We're lucky to have a diverse group of people and children. So far, we like them all. Don't forget, if there is something you don't like, discuss it calmly and act like adults, and things can be worked out. I highly recommend the Blueberry Hill complex. Rents are reasonable and storage units are available, at extra cost. We've enjoyed our first year at Blueberry Hill and we recommend it if you're looking for an apartment. Now get out there and check out you new home.

Beautiful and affordable 1-3 bedroom apartments. The complex has a pool which is great for…read moreswimming and sun in the summer. It is a very relaxing environment. Just around the corner is a Wegmans, plenty of restaurants and gas stations and the mall is only 10 minutes away. Easy access to 490 as well. If you are environmentally conscious and use public transportation there is a direct line from BBH to downtown Rochester. If you are in the mood for party tenants can book the beautifully decorated club house for free! The clubhouse has a full kitchen in it as well. The only negatives with this complex is that the walls are very thin so privacy can be lacking. However I have never found an apartment that doesn't have this issue. The appliances are also a little dated and could use some upgrades.

I have lived at Erie Station Village for almost 3 years now and I cannot say enough about how…read morePhenomenal Renee the Rental Office Manager is and also Carrie who is I believe the Assistant Director of Maintenance. They have both helped me out whenever I needed anything and they're response is always very quick. Also, within the numerous conversations I have had with them, I can say that they're just overall great people. Because of these things, I am planning on staying here for as long as they'll have me. I also want to say that the maintenance team (Lester, Scott, Gary) have been extremely accommodating and professional when they come to fix any issues, which I am very appreciative for. Overall I can say that the teams that the have here at Erie Station Village are great and I plan on planting my flag here for a long time.

I have a 2 bedroom on the bottom floor and been here for three years. Neighbors are friendly and…read morevery respectful of noise level. Apartment is so spacious, high ceilings, laundry in apartment makes things so convenient. The office staff are so professional and friendly! The only downfall I have is not having assigned parking, had to call and complain about not having a spot. Staff always takes care of it. Also I miss the old maintenance staff, new guy has hit the mailbox and trash room with the snow plow and doesn't seem to care. He's not very professional, he needs to move on!

Water main break prevented showers, laundry, cooking, dishes, drinking water for pets, basic living…read moreneeds for hundreds of residents. They had the audacity to deny a polite reimbursement request and asked for positive reviews while event planning for holidays instead of checking in on the residents. Water still running brown today. Rent $2007.90, RGE $257.88, National grid $84.34, rental insurance $117, laundromat. $4/gal war-time gas because they still haven't fixed my in unit machines after months of "completed" work orders and saying they'll call a third party company to fix it since maintenance won't do anything about it. Over $2500 a month just for a guy to have a somewhat quiet place outside of the city to sleep with space for pets. Unfortunate location directly in flight path to the airport. Constant low altitude flyovers. No parking available all winter with months of communication with local management and off-site management in NJ basically saying gso, the wellbeing of residents is not a priority. "Move your car from it's location (in front of my apartment) it is in violation of lease agreements blocking snow removal...Parking is not reserved even though your car is in the lease agreements. Continue parking at the office or the closest available spot blocking the least amount of things possible." The neighbors take all available spots every night double parking and parking mirror to mirror onto sidewalks and into the snow/grass. No option but to walk in the road at night dodging cars a quarter mile to their office to park in the middle of negative degree winter weather advisories. Walked past maintenance and multiple parked plow trucks with groceries and laundry for months. Sidewalks and roads never salted. Roads in Henrietta were melted and dried while we still had snow packed down on the roadways. Snow piles always blocking driving visibility. Called the police in multiple times. Maintenance removed my note to neighbors requesting a spot for a night and screamed at me from across the parking lot when I tried to negotiate the horrible parking situation with the neighbors. My tires got slashed, no acknowledgement from management even though I have rental insurance and protection fees in lease agreements. Listed with outdoor grill available but the manager said grills are not allowed. Listed as smoke free. Still wreaks of cigarette smoke from the previous tenant months after move-in. Still stepping on hundreds of nails left behind from the rushed carpeting job before I moved in. One of the neighbors from across the street parks directly in front of my apartment every night and just sits in his car with the brights on smoking weed. Incredibly rude response when I requested he smoke somewhere else since he's 15 feet from my pets and bedroom. I can smell it on my walk from the office as well as while in my apartment. They gave me a different apartment than the ones I toured. Tape on the front window like they never cleaned off the previous eviction notices. Broken glass on my patio, trash in my lawn, stains on the walls and in the dishwasher, and holes in the kitchen closet. Random leftovers from previous tenants, a dish here, marker there, bags of tea in the cupboard, lint in the dryer, heating vents painted. Previous tenant never completed a change of address form and came directly to my door threatening to call the cops. Pot holes in the road and tire tracks through lawns here. Snow piles plowed into trees and shrubs. Can't park on any of the corners, along grass, infront of mailboxes, or dumpsters that are full but they allow maintenance and plow trucks to park in our spots and on our sidewalks. No router and $65 internet fee is not negotiable even though it's 2026 and everyone has smartphones. The previous manager that had positive reviews quit. Every apartment I've tried near Rochester is so unprofessionally handled. Where did the adults go?Sorry to any of the neighbors who were actually decent. Closed blinds. Locked doors. Let me know if you find anything that is better managed.

Alex and Tania go above and beyond for me and I could not be happier. Every time I go to the office…read morethey are so nice, and help me out in anyway they can. I like them a lot. They are the best.

I have lived in the same apartment for several years now. The apartment itself has been great. The…read morespace was in excellent condition when we moved in and maintenance for physical repairs on/in the apartment has been prompt. The community and amenities on the whole are excellent, and at $1390 for a 2-bedroom apartment the rent is no more absurd than it is everywhere nowadays. The process to actually get a lease was very taxing due to the income/credit/age restrictions, but once we moved in we've had no problems on that front. Where I have had problems is with maintenance responses to things like noise complaints. I've submitted multiple complaints due to neighbors playing loud music at unreasonable hours and every single time the maintenance person brushes it off. Our neighbors in an adjacent unit played the TV in their bedroom so loudly I couldn't sleep. Called maintenance when nobody responded to my knocking on the neighbor's door. Maintenance response? "That's not enough to qualify as a noise complaint. It has to be, like, shaking the walls loud. Muffled sounds are just part of apartment living." Our lease EXPLICITLY prohibits noise being played loud enough that people in adjacent units or the hallway can hear it between 10pm and 8am. Yet maintenance says "sorry, I can't do anything about that." So don't expect any support for noise complaints, and don't pay too much attention to all the specific addendums to the lease, because Rustic Village doesn't lift a finger to enforce them. Living here was great until it became clear that our landlords didn't really care about our experiences in the community as tenants, and maintenance is not reliable for support that is not for something physically broken or dysfunctional. I'm hoping to move in the near future to be in a better environment.

I've lived contentdly in Rustic Village for probably twelve years and more, and I'm still happy…read morewith my choice. Among the usual amenities of appealing outdoor landscaping (including mature trees like oak, willow and more), and careful construction, it includes well-thought-out apartment layouts, good kitchen amenities, and things like easy-to-navigate stairs and built-in wooden storage cabinets in kitchen and bathroom--plus a storage area downstairs.

Management couldn't care less regarding concerns. Maintenance, diys problems instead of properly…read morefixing them. Staff is rude.

This is a great place for price only... very affordable for the area... but you get what you pay…read morefor. Parking lot is worn down, pot holes. Apartments have a musty smell, rust spots, old/worn carpets. In desperate need of upgrades, but I'm sure that would increase price....

I've been living at West Town for several years and I would not recommend it…read more In winter I am freezing in my apartment because there are no heat ducts in the kitchen, hall or bathroom. I run up my electric bill by using space heaters. In summer the halls are dreadfully hot and my apartment only has one small wall opening in the living room for an a/c unit. There is no opening to allow for one in the bedroom so it is always hot. When the snow arrives my sleep is interrupted by their snowplow contractor arriving between 4-5:00 a.m. It takes him 30-45 minutes to do the job and he drops the plow constantly. By the time he is finished there is no going back to sleep. Disturbing a senior community at that hour is horrible. Yes, it is over 55 years and low income but that does not mean that children can't live here. Only 1 person on the lease has to be 55 and you can bring children so noise has been, and can be an issue. There is no security system in place despite thefts from the public areas and from the shelves in the hall next to apartment doors. There is a Complaint Form one can use. Fill it out and receive a memo saying someone will get back to you but they don't. My kitchen stove top is unsafe as the burners are so bent that pans can slip right off. Others tell me they have the same problem. The staff here is minimal and barely able to keep up with cleaning the public areas and vacuuming. Ongoing activities in this senior community organized by West Town Village--none.