Unprofessional behavior displayed by staff. When heartfelt concerns were brought to the owner, Kreg…read moreKeesee, we were met with more disrespect. Sad and shocked is an understatement. To add insult to injury, after communication regarding our concerns took place, both in-person and in writing, an automated message was sent to our family asking for a review. One more example of how we were just a job to them and our family, concerns, and hurt meant nothing to them. As Owens and Brumley requested, here is their review.

Owens & Brumley has served generations of my family in time of need for decades but they were…read moreparticularly kind and helpful when my father passed away suddenly and unexpectedly of pneumonia at his home. My stepmother was severely disabled and of diminished mental capacity due to her own illnesses, and this left the responsibility for making arrangements to me. This was complicated by the fact that I live out of state and a major hurricane was about to strike. Their office did everything possible to help until I could arrive and even assisted with travel arrangements, speaking to the airline and helping me get a reduced fare. When I arrived, they contacted his life insurance agent and helped me get the necessary paperwork and releases filled out and filed. I was completely ignorant and lost without their help. Adding to my stress and grief was the fact that I had few financial resources and my dad's policy turned out to have limitations due to its type and the short length of time he'd had it. He was only 62, in good health and had expected to need to provide for my stepmother's before himself. His policy would not be fully mature for several more years, leaving me with less money than anticipated. Owens & Brumley's funeral director and business office helped me select, plan and arrange a service and burial that allowed me to lay my father to rest with the dignity and respect he deserved that I could afford. They never made me feel embarrassed or demeaned despite my circumstances. They contacted his minister and arranged for a soloist to sing at his service. They coordinated with a local florist, who helped me select flowers and covered this expense for me, charging it to the expected payment from his life insurance. The Business Office took care of collecting his life insurance and delivered a check for the remaining funds to my stepmother. Lastly, they helped me find a monument company that would allow me to finance a marker. They assured me that all I had to do was contact them when the marker was paid off and they'd see to its proper installation so I wouldn't have to travel back to oversee it myself. They delivered on this promise as well even though it took 18 months for me to pay it off. The funeral directer was at my side throughout the arrangements and was present at the funeral and burial. They even provided ice water at the graveside for everyone due to the day's extreme heat. Owens & Brumley treated us like a member of its own family and made a terrible, traumatic time of deep loss and grief so much easier to bear with their attention to detail and personal concern. I highly recommend them to other bereaved families because they'll serve you to the best of their ability and help ease your burden at a time when you are least equipped to cope. With deep gratitude, the family of Sammy Rousey.

**UPDATE** I was able to get in contact directly with Mr…read more Craig Chancellor, he was very quick to address the issue and resolve it the same day. My brother who took care of the funeral arrangements, informed me that everyone was very helpful during the entire process and even though it was a very difficult time, the made the process a breeze. Will definitely recommend. Thank you! (Original review) We buried our family member in November. They told us to remove the temporary decorations we placed or they would be trashed. We also had a flat granite engraved marker as a temporary marker while we had the required headstone made. We went looking to remove the decorations and they had already been removed but the granite marker was left so we assumed we were able to leave it since we were supposed to have more time. We went back to visit that week only to find my father's burial place without the marker. We tried reaching out to the funeral home to request it back since not only are they not cheap but also it had sentimental value and they now left his grave unmarked but I have not received a call back in over 2 weeks. We have a family member in hospice and we're considering this location again but will no longer recommend. The website also states open 24hrs but when trying to visit at night when out of work the gates are closed.

horrible experience! zero compassion only care about the money and when you are all paid up they…read moretreat you terribly. made promises they don't keep and when we tried to contact them they ignore us until we went up to the funeral home to get answers and were treated terribly! Craig, sandy and Diana have no business working there! Bailey wells has more compassion in his little finger than the rest of them altogether! cannot recommend until there are true changes up there with people that have compassion for families that are mourning

The passing of my mother went very smooth and it did not take long to get her ashes back.read more

My Dad passed away suddenly and my sisters and I flew out to see him one last time. The people at…read moreWichita Falls Embalming Service got him ready for our viewing, and they were so kind to us. The took extra care with his body and he looked much better than I anticipated. They let us have the time we needed, they answered all of our questions about what to do next and I am really grateful for their thoughtfulness. I would highly recommend them.

I lost my mother on Mother's Day. We knew it was over with my Mom in hospice with no hope of…read morerecovery. My sisters and I went to visit Lunns to do what we could do in advance. They were very professional and sympathetic to us. We were devastated and very upset. Lunns did everything they could do for us. They stayed late to take care of the visitation we had, were there to do everything they could the day of the the actual service. They instructed us on what we were supposed to do, where we would sit, and what would come next. I will definately use Lunns for myself, my husband, and any of my family. Thank you Lunns for a beautiful experience considering the occasion.

Sadly my dad thought that since he grew up with some of the Lunn's in Olney Texas that he felt safe…read morethat they would take great care of his needs upon his death. This place says they have been in business since 1913. So you would think they would be very professional and things would run so smoothly. I am here to tell you they do not run smoothly. First at the visitation which the family pays for was supposed to be for one hour. After 45 minutes the air conditioning was turned off and the employees started turning out lights and standing around up front. I know it was close to time for us to be done however we paid for an hour not 45 minutes. They chose the profession so if it means working late then you work late and should not turn the air off until the family and friends leave. I found that just rude. Then comes the day of the funeral they never told the family where to meet in order to all be together to go in the chapel it was so unorganized and we had no idea that they would not let friends come by and see us as they left the chapel. They had us go out as soon as the service was over and head to the cemetery, not knowing there was no police escort either. We had such a hard time getting out of that location. I know that many people do not find that a big deal but when you have family from out of town and not knowing the way it is a big deal when we are all separated. I just felt that a company that has been in business as long as they have been would give more information to the family, since at the time we are morning the lose and not thinking of everything to ask. I felt they let this family down. I can say never again will this family use Lunn's in the event of the death of a loved one.

Purchased over priced monument expecting good service. This has not been the case. After payment;…read moreyou have to call MULTIPLE times just to get an update. Even a year past the order, it's like pulling teeth just to get a, "it's coming" response. Note to vendor: Don't tell people that call, "Austin will call you". I've been told that at least a dozen times over the 14 months. Who is he? Does he exist?

I contracted and paid $1,400 in full for my mother's footstone June 6, 2023. I was told by Austin…read morehimself that it would be 5-6 months. Seemed like a long time, but he said it was due to supply chain issues. Ok. So, prior to Thanksgiving, I called asking for some kind of update since I had heard nothing and expected it would be nearing completion since it had been over 6 months. Spoke to Wesley Howell, who said it was "in production" and should be complete that week and at the cemetery within a couple of weeks. Christmas came and went. No communication. My daughter visited her grandmother's grave on Jan 1 only to discover the footstone STILL had not been delivered. Needless to say, the next two months held a frustrating string of either getting no response for weeks, or empty promises that someone would call me, or that it would be done by the end of the week. FINALLY, my mother's footstone was installed on February 25, 2024! Nothing extravagant, just words on a small rectangle marble stone. Almost NINE months from inception of contract. The stone is beautiful, but very simple. My dissatisfaction is not with the product but with the lack of customer service or simple courtesy. The only positive was Josh. He was the guy who installed the stone at the cemetery and texted me with a picture. He apologized for the delays and said he understood and shared my frustration. To say I am disappointed is a gross understatement. It is unbelievable to me that Austin is so disinterested in his customers' experience, considering the type of business he has. Grieving for a loved one's passing is hard enough without having to continually beg for updates and pressure a company to provide the service that has been fully paid for in a timely manner. I read some reviews that were glowing, talking about how Austin "heard our hearts" or Brandi was so caring... I guess if your job is small, you don't warrant compassion and customer service. I'm just glad my mother already had a headstone monument since my dad had passed years ago. I would be heartsick to wait 9 months for her headstone. Austin Stone and Monument, please do better.

Funeral planning made as easy as possible. Caring owner and employees that put families first…read more Thank you for your consideration during our families time of need, your kindness will not be forgotten.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

My family was very with pleased with the services from Ainsworth & Young for my husband's mother…read more Even though most of the planning took place over the phone, the Funeral Director was in constant contact with my husband updating him with the process. My mother-in-law funeral was handled beautifully, very professional through-out every step. I would highly recommend Ainsworth and Young Funeral Home.

My family and I were very pleased with the services that Ainsworth & Young Funeral Home provided in…read morethe passing of my father. The service was exceptional, and all of the workers were very patient and understanding. I would highly recommend Ainsworth & Young Funeral Home.