I recently booked an appointment at Discovery Chiropractic, where I had been a patient several…read moreyears ago. I chose to return because returning patient prices are less than new patient rates. However, only after my appointment, was I informed I would be charged as a new patient since they hadn't seen me in several years ($30 difference). For context, I had called twice because I was pretty sure I had been a patient there before, several times. The time with the doctor was not a new patient consultation but a 10-15 minute adjustment. They did agree to take $15 off the new patient price, but I still felt it was unfair and should have been communicated upfront. On a positive note, the adjustment was good and resolved my neck stiffness. They were also able to get me in quickly, which I appreciated. However, the billing issue left a bad taste in my mouth, so I called them back and explained that I felt misled. Instead of addressing my concern, they defended their practice of not being transparent upfront. It would have been more honest to inform me beforehand that I'd be charged as a new patient, especially since I mentioned I was inquiring around town to find where I had been previously. It is not about the money, but instead about the principle. This experience left a negative impression. I run a business, and I think honesty and transparency are key to good customer service. If I informed someone after the fact that I would be charging them more than they expected, I would likely have unhappy customers, and less than 5-star reviews.

This business suggested booking an adjustment and a shock wave treatment together ...a double…read moreappointment . Unknown to me was that my insurer only paid for one of the two sessions .I was billed full cost for the second booking. When confronted...rather than offer some sort of compensation ....like 1/2 off or a free complimentary visit the office manager said she was sorry but it was my fault . Treatment sessions are extremely quick. Your wait is longer that the treatment session ....in and out in 5 -10 minutes. I will not be going "back" no pun intended ....more like they are insurance coverage money grabbers

Sage Spa in Campbell River never disappoints. I highly recommend booking a massage with Rebecca,…read moreher techniques especially with shoulders and neck are impressive. Easily one of the best massages I have had. I don't rate businesses normally, but felt this business deserves it! Their facials, injectables and pedicures are amazing too! -Krista Ortman

I went to Erin for the 1st time for a haicut and am thrilled. I have very fine and thinning hair…read moreand asked for a short shag. She gave me the BEST cut ever and really listened to what I wanted. Then she styled it. So cute! If you're looking for a new stylist with a cool vibe, go to Erin!

They have two clinics in Campbell River: one is for walk in patients in the Hilchey strip mall and…read morethe other downtown is for regular patients of the doctors who work there. The walk-in clinic is what I now use and there are some great doctors there. Dr. Noel is excellent and I saw her twice. I found her very knowledgeable and friendly. Glad to have this clinic in Campbell River and it is not that far of a drive from where I live.

I have been a patient of this clinic, two physicians in particular, for about 12 years now and have…read morefound the doctors I have seen to be very helpful and compassionate. I couldn't have asked for better care or more thorough diagnosing. The front desk staff are universally helpful and cheerful. I'm very impressed.

DR. ROGGEEVEN was great made me comfortable and explained her findings well…read more Thank you Dr.Roggeeven

I will agree that it takes a while to get an appointment, but the Dr's and staff are friendly and…read moreextremely thorough. They found a tear in my retina, something outside if my vision (I never would have noticed until some serious damage was done). The office followed up with referral to an ophthalmologist. I do recommend FYI.

So I have had my nails done professionally for over 40 years…read more I have been up island for over 3 weeks and my nails were getting a bit grown out. Needed a fill, gel polish and trim. Nothing earth shattering. The service was ok. Two things that really bothered me prior to putting gel on my hands the male tech did not clean my nails with alcohol. Additionally he took a machine file and went under my nails and was filing my natural nails from under the gel. This morning I get up and surprise my gel polish is lifting off of my nails. Stopped by the shop to get it repaired and now I am waiting for someone to fix it. What is a reasonable amount of time to wait for them to fix their mistake? Not a happy camper.

I have tried a few nail salons in Campbell River and Michael at Deluxe was very good. reasonably…read morepriced, I'll be back for sure!

Amazing! Always beautiful and long lasting. I'd definitely recommend this place to anyoneread more

Took my daughter-in-law and 2 1/2 year old granddaughter for pedicures here. The 2 1/2 year old…read morejust had her little toenails and fingernails polished (virtually nothing else). My daughter-in-law had gel for pedicure and I just had a regular pedicure. The bill was $120. The price was about what I would pay in my really nice spa. The operator was extremely rough and quick. We were all done in less than an hour and it was no pleasure at all. It just hurt. She was all by herself and was fielding telephone calls and enquirys at the desk while dealing with the three of us. A totally unsatisfactory experience.

I was visiting Campbell River and popped by and they managed to get me in the next day. I wanted…read morea small tattoo but quite detailed. My tattoo artist was Martha and I could not be more pleased with the result. She did exactly what was on my drawing and then some. I would highly recommend.