Awful. Do Not Go Here. Will charge you full price months after using insurance. Then they say a manager will call you, and they never do, and then they send your bill to a collection agency. They are being reported and will be investigated. read more

Is this place closed? I have been a regular here for about 4 years and all of a sudden I can't get them to return a phone call or to answer my online request for an appointment...I don't understand. Also why don't we just make a 6-month appointment when I leave my current appointment? They say they'll contact you and then don't. Do they not need the business that badly that they don't follow up for regular cleanings at regular intervals? Perhaps they aren't making any money off of me since I have great teeth and haven't ever needed anything but my usual cleanings and check-up...if my current insurance offered other convenient options I would definitely switch and will be switching insurances this upcoming open enrollment. read more

I've been very happy since choosing this office. The staff has been very friendly and helpful. Dr. Diaz is a real pro.

I called the explain that my regular dentist I've seen for 12 years became out of networking and I need to do a couple of fillings. The receptionist first told me that I have to call back in a month, when they will actually able able to confirm that I'm on the insurance list. I asked her if that was a common practice to wait a month before being able to set up an appointment, she said yes. This has been thoroughly debunked by the insurance company 10 minutes later. Further, the receptionists said that they are not looking to fix a problem, they are looking to form long term relationships and that "I would not be a good fit for their practice". That's not how insurance works. Essentially, if the dentists in this office put up with the mind boggling level of incompetence and falsehoods and let their receptionist espouse her own ideas about what the insurance rules are what kind of a customer they are looking for, then I truly hope they get what they deserve. F this place. read more

I had to take off work early to attend my appointment at this office. I just wanted a cleaning and a consultation. Once I arrived I had to wait an hour to see the dentist. The dentist started with a long consultation and upwards of 17 x-rays. Then I waited for about 45min, afterwards the dentist came back to "measure my gums" which took maybe 20min and was actually quite painful. He poked my gums multiple times with instruments. Afterwards he told me that my gums were receding and that I would need a "deep clean". Then we reviewed the x-rays and he told me I had about 7 cavities. After being in the office for 2 hours my appointment was over and he told me to make an appointment for a cleaning with the receptionist. I was disappointed that I wasn't able to complete the cleaning that day but was open to what he said about the "deep cleaning" until the receptionist handed me the estimate. After my insurance they were going to charge me over $400 for the top teeth cleaning and another $400 for the bottom teeth. To top it off they couldn't see me again until October! $800 for a cleaning after my insurance!! I proceeded to make an appointment with another dentist and after a cleaning and X-rays was told that I had no cavities and that I should just come back about every 5 months for a cleaning. I can only assume that River North Dental was scamming me. I even did more research on dentistry and found that so called "deep cleanings" are not research based and have not been shown to be beneficial. Avoid this place they will only waste your time and money and likely do dangerous unnecessary work. read more

Pretty bummed after meeting with a new dentist for the first time after feeling like the course of treatment suggested by Dr. Leonard seemed excessive. During my first appointment, he diagnosed 2 cavities (i've never had one ever before) and I had them filled, when I returned for my next cleaning, he found two more that he wanted to fill, and something didn't feel right. In the two appointments I had with him, he'd suggested more dental work (including a full set of braces) than I'd experienced at my previous dentist I'd been with for years. And it was also very expensive. I booked a second opinion to be sure - as I felt something was a little off but am not a dentist, so maybe my teeth had gone downhill or my old dentist sucked! Without my asking any leading questions, this new dentist (highly rated on yelp) let me know that the two fillings had broken (within 2 years of being filled by Dr. Leonard), and that they were likely broken because they were SO SHALLOW the enamel wasn't thick enough to hold against the pressure of my jaw. The cavities hadn't been deep enough. He stated that he felt the fillings had both been over-eager and unnecessarily, and that the original dentist failed to tell staining from a cavity, or was just filling-happy. He offered to pro-rate the repair, and apologized for my experience "because these should never have happened, and now they'll have to be maintained for life, as you have drill holes from the original procedure. you should be able to trust your dentist" He also confirmed that the two "new" cavities Dr. Leonard wanted to fill were unnecessary and my teeth were in good condition. To be safe, I'm going to get a third opinion from my original childhood dentist, but I'm incredibly disappointed that my suspicions are being validated by other professionals. read more

I recently had my first visit to River North Dental Group, for a simple cleaning. I had Dr. Brunetti at my visit - great guy, very knowledgeable. I really enjoyed my visit. The staff is all very friendly, the atmosphere is great. I felt at ease and informed the whole time. I did not feel pressured with any of the recommendations provided to me. The office is clean, they are up to speed on the technology (unlike my old dentist....). Scheduling- seems many people have complained about this. I had no issue - I called, left a message, got a call back in 2-3 hours and made an appointment. At the same time I called another dentistry in the area and they did not call me back for an entire day! Glad this place was much more responsive Definitely recommend it. read more

I called this office to make an appointment. Left a voicemail and no one called me back. I kept calling and finally reached someone. The woman on the phone was incredibly rude and aggressive. I have never called an office to make an appointment and was yelled at by some pathetic front desk woman. I would not recommend coming here. The staff is not friendly and they are clearly disorganized and rude. read more

I really wanted to like this office. I absolutely love Dr. Leonard and his dental assistance. They are very knowledgeable, professional, and kind. Chair-side manner alone would get them 5 stars. Unfortunately, the office manager, Ann, is a different story. Apparently there was an issue with my employer-paid dental insurance that needed to be figured out between the insurance company and my husband's employer. I called to try to get clarification on the nearly $900 bill they sent me for 3 initial visits (2 of my kids and myself) and one follow-up (that I was tricked into when I took my kids in for their appointment and was just asking how to make my next appointment but they billed me for that question and a second look at the problem tooth that needed treatment at the next visit). ANYWAY, I asked for clarification of the bill so I can follow up with the insurance company and the individual who answered the phone yelled at me because I couldn't understand what she was saying. That conversation didn't last long. I called the insurance company, and they told me certain questions to ask the dental office so that they could investigate further. When I called back to the dentist office, they connected me to Ann and it went down hill from there. Basically, she told me that if I was too poor to afford their services, I shouldn't have come to their office. Keep in mind I was just trying to get clarification on how my bill was submitted to the insurance company so we could figure out where the problem occurred. She told me that the problem was that I obviously didn't pay my insurance payment. At which time I explained that the insurance is employer-paid and I have nothing to do with those payments. Then she basically called me stupid for not knowing how an HMO worked (I've always had PPO) and not knowing how they submitted billing to HMO. Long story short, she called me poor and stupid, which is really unprofessional on so many levels. Oh, and while she was literally screaming at me, I told her that I suggest she lower her voice because her behavior was making me not ever want to go to the office again and she told me "go!", as in, stop coming to their office. To say I was offended is an understatement. She was rude, inconsiderate, aggressive, inappropriate, accusatory, and low key racist interacting with me. It is never ok for someone to talk to anyone like that, regardless of their socio-economic status. (FYI, my ability to pay the bill was not an issue. But I didn't want to pay for something that my insurance benefits should have covered. I was just trying to gather info from the office and all this happened instead.) read more

Went here once for a routine check up and they tried to scam me out of well over a grand for unneeded procedures. I switched dentists after that and the next guy I went to told me my teeth were perfectly fine. Had a sketchy feeling the whole time when he was explaining why I needed all this extra stuff. read more

Horrible service. I called to make an appointment (first, no one answered calls the entire day and no one bothered returning a voice message). I was told I must wait 7 days into my plan's effective date to even make a call to make an appt. When I said I won't wait and will pay cash, please schedule me for an appointment. She hung up on me! I called back and asked for a manager. A so-called manager got on the phone, chewing, and proceeded to defend her hanging up on me. At that point, I had to hang up on him and that office. read more

I recently switched to this dentist's office from another one. During my last visit, the dentist I saw told me I should schedule two appointments to get a crown and my wisdom teeth removed. He suggested that he can do the foundation of the crown in the first visit and then in the second one he could finalize the crown and remove my wisdom teeth. A few weeks later, I called the office to schedule the appointments. The scheduler first told me that they do not do wisdom teeth removal in this office. I asked him if he could see my file and when he said yes, I asked him to read it. Then, he said something like "I guess we do them". Then we scheduled the appointments for January. Day of the first appointment I was about five minutes late. When I arrived at the office, the person at the front desk told me that the doctor cannot see me today. When I asked why, he said I am better off with a oral surgeon and he would give me a referral. I thought it was weird but said OK and waited for the referral paper for another dentist and left the office. I took two hours off from work to go to the office which ended up being wasted. As I was walking back home, I got a call from the dentist himself, who said he did oral surgeries all the time, he was not going to have enough time to remove my wisdom teeth (mind you I was 5 mins late) and that's why he referred me to someone else. He also told me he staff told him that I moved my appointment several times which was not true. I told him that he was not going to remove my wisdom teeth that day (that's why we had the second appointment per his own suggestion) and he, more than likely, had enough time for the crown work (because again I was 5 mins late). I also added that I never moved the appointment. Then, he started apologizing for his staff's mistake. He suggested that we could use the second appointment on the calendar to start the treatment and I said fine. I told him they needed to better coordinate because they made me waste two hours I took off from work. We hung up. About ten minutes later, a third person called me from the same office to ask when I would like to schedule my cleaning. That was the last straw. I asked this person if she had talked to the dentist and she said no. I asked if she knew that I already had an appointment on the calendar and that was the biggest surprise of the day for her. This office is one of the least professional run places I have ever seen. The left hand does not know what the right hand is doing (including what treatment they are giving you that day!) even though they are literally sitting right next to each other. If you have a lot of time to waste, this place is for you. Otherwise, stay away. read more

I have been going to this practice for many years. I love Dr. Diaz and the hygienist staff. But the management and front desk staff are the WORST!!! I had a crown break off today leaving my tooth highly sensitive to everything- even talking and allowing air into my mouth is causing stinging pain. I called to schedule an appointment and they couldn't get me in for 7 days. When asked if there was any way to squeeze me in sooner the front desk person told me "you're fine, you just need to wait, this isn't an emergency". I told her I was in pain and felt it required attention sooner than 7 days and she said "sorry we can't help you". After many years of frustration with their weird scheduling methods, this was the final nail in the coffin. What horrible customer service. Please do not give this practice your business- they don't deserve a dollar for how poorly they treat patients. read more

read these reviews.. Ann the office manager is a total jerk. i cluldnt even set an appointment with them in s timely manner and when i questioned her about it she turned really rude and agressive.. avoid avoid avoid read more

Dr. Leonard is great and I really enjoyed going here for several years. I changed insurance policies this year and when I came in the morning of my appointment I showed my new insurance to the front desk staff to make sure that the new insurance would cover my appointment. I was given an all clear by the front desk staff and was told it "shouldn't be a problem" and that it looked like with this new insurance I could choose any provider anyways. When I got out of my appointment I was informed that my new insurance is, in fact, not covered by the appointment and I would have to pay out of pocket. Two things that really bother me about this situation are that I was told it was covered when apparently there wasn't any substantial research done to verify that it was covered even though my card information was taken by the staff and verified before I went in. The office is completely unwilling to work with me in this scenario. Had I known it wasn't covered, I wouldn't have proceeded with the appointment, a $25 cancelation fee would have been much better than a $250 bill for a teeth cleaning. I understand that insurance verification can be complex, but someone in the office should have been upfront with me and said "we don't know if this is covered so you may have to pay out of pocket" so that I could decide how to proceed. I was also told on the phone that I "told them it was a PPO" (not true because I don't know anything about insurance and couldn't tell you even what a PPO is so I would never say such a thing) and that I definitely received a call asking about my change in insurance beforehand (which I did not). I'm pretty disappointed with the way this situation went. read more

Even at the risk of appearing melodramatic (with a 1 star review), I still think it's warranted. The dentistry here is mediocre. The front staff/customer service is just awful. The [scaler machine] tooth cleaning was bad. I left with tons of plaque still on my teeth. When I went to schedule the following appointment, when I asked the phone staff if I could get my teeth manually cleaned next time (which the dentist's assistant told me was an option), they essentially told "no," reiterated and doubled down ("this is how they do it"), and told me that actually the scaling machine was the best option. (Again, I've had my teeth cleaned dozens of times by other dentists. I know what properly cleaned teeth feel like) Later, when I had an appointment date mixup (essentially: I was only told "the 4th" over the phone; the appointment was less than a week out), AND I didn't get a reminder text message ahead of time, I was still hit with a late fee. When I brought it up, the phone staff/front desk was at best--entirely uninterested, and at worst rude and argumentative. "This is our policy." The guy on the phone was honestly of the rudest customer service reps I've ever spoken to. This dentist group don't care about customer service. Take your teeth and healthcare elsewhere. read more

Dr. Leanord is still my favorite dentist ever, after many years of going here. It's nice to find a dentist who is excellent at their work, upfront about any dental that you may need to get done now or in the future, and super funny. I'm moving and almost cried saying goodbye! High recommend going to see him. read more

This place is pretty bad. I went there for some weird bump on my gum and they didn't even really see it. When i went to a new dentist he was like "Wow we need to biopsy that ASAP!" Scary stuff that they would ignore something like this (it turned out to be fine)! When the new dentist wanted my x-rays from River North Dental, that was whole other ordeal. The receptionist was extremely evasive about releasing the x-rays that I had paid for. Eventually I had to walk over to their office just for her to hand me a totally illegible printed sheet of tiny x-ray thumbnails. Probably should have sent them an invoice for the time I wasted. read more

I'm really disappointed in this dental practice. Their appointment management is shoddy and unprofessional at best. I made an appointment over a month ago, left work and took a cab over to find out "whoops they didn't have a record of it". Seriously? I showed my calendar and the calls log. Answer "this happens". The worst part, they were not even apologetic. Terrible customer service. Too bad because the actual dentists are good. read more

Our company recently changed dental offices and after reading positive reviews on YELP about River North Dental group, approximately 5-8 people in our office choice River North Dental Group, specifically a Dr. Galayda. After contacting the office, I was told I was unable to make an appointment until my name showed up on their HMO roster in July. Then after that it would be approximately 2 months for an appointment for a cleaning. I explained my insurance was active as of June 1st and told them I have a dental card as well as a number they can call to verify. They refused. I asked if I were to book the appointment for 3 months now as "cash" and then present my card at the time of service. They refused. They stated however I book the appointment I must use that form of payment. I was quite upset because I have a wedding on September 4th and need a cleaning as well as teeth whitening. I even asked if they make any exceptions, they stated no. Another co-worker contacted the office today (not knowing the above) and she was told somewhat the same. She wasn't able to schedule an appointment until her name is on the HMO, then at that point it would be 3 months before she can get a NEW patient appointment. But to make it more frustrating ... the person she spoke with, who annouced he was one of the dentists there stated, "I suggest you pick a new dentist." I am not sure why this office seems to have such strict policies. If you don't want to see NEW patients, why don't you state that to the insurance companies (when our office was picking the dentists, there were tons that said Not Accepting New Patients at this time) or is it the fact we picked an HMO policy and the dentists are money hungry and put PPO patients first? I am just trying to figure their reasoning. We are contacting our insurance company in hopes they let us switch, in the meantime I will make sure to express my frustrations with this office and post on other sites to be sure other possible patients know. I get asked DAILY in my occupation for referrals to dentists ... and this would have been a great opening for both PPO and HMO patients to go to River North Dental Group. But I will continue to refer elsewhere. read more

After seeing my uncle for decades, I was nervous to now find a new dentist after his retirement. After searching on my BCBS's website for a provider, I found this group. Let's just say it was a mistake. The office is extremely nice and the front desk staff welcomed me in a very nice way. They use state of the art equipment and the chairs offer you a massage, if you wish. All in all, the office is well maintained as well as their technology. The dentist and hygienist that i dealt with, on the other hand, is a different story. The hygienist was extremely rough and caused my mouth to bleed. She kept apologizing, but i didnt care to hear it. Perhaps it was her first day on the job. I then saw Dr. Brunetti. He was a nice, friendly man, but I felt as if I was taken advantage of. He also smelled terribly of body odor. He gave me a treatment plan that would have costed thousands of dollars. I had overlapping skin on my molars from a past procedure (wisdom teeth pulled). He told me to see his colleague, an oral surgeon, to handle this matter. I felt as if this was a little extreme. Needless to say, I left the office extremely displeased and felt as if I was taken advantage of. That was back in June of 2012. This week I found a new dentist. I explained to him what happened at my prior visit, with the extreme treatment plan I was given. My new dentist told me all of that was a total scam and there is absolutely no need to see an oral surgeon for this matter. In fact, he said he will do it for free! If you are looking for a great dentist who is absolutely honest with you, I advise that you see Dr. Scheffler @ delawaredental.com read more

I loved this place! Today was my first time visiting this facility and everyone was very welcoming the moment I walked in. The receptionist was very friendly. She was able to quickly get me into the system because I was a new patient. My dental hygienist was really nice and friendly. I do not remember her name but she knew exactly what she was doing. Dr.Diaz was also nice and friendly. She genuinely cares about her patients. I have some gum issues and she gave me options on how to go about it. I will definitely be returning and recommending them to friends and family! read more

I feel like I went to a car mechanic but instead went to see Harris Jatoi. Went for a routine cleaning, the doc said he can't do anything unless I pay 500 dollars for a deep cleaning. Refused to do any time of cleaning. What a waste of time. Avoid this place and this crook. read more

I'm not afraid to say it. I LOVE MY NEW DENTIST. Don't get me wrong. I'm not pounding Pixie Stix and Mountain Dew just so I have an excuse to book an appointment. It's a healthy crush. But if you have to go to a dentist, and we must, head to Dr. Galayda and her team at River North Dental Group. Lovely staff. Wonderful service. Excellent work. A completely painless experience in every way. The setting: Nice, modern, airy office with high ceilings. Very clean. You could do yoga in the waiting room if you wanted. It's that roomy. The people: Norm the witty gentleman at the front desk, Rosa the fabulous hygienist (when you care enough to spell the very best) and Dr. Galayda, the seemingly happiest dentist alive. These are calm, professionals who put you at ease immediately by making you feel right at home. They let you know what they're doing 'up in your grill' every step of the way. And I knew I could stop, interrupt or ask a question at any time. Zero apprehension. The work: I'm a dental snob, a downright fussy critic of mouth docs. Getting a good review from me is like pulling teeth. (Heyo! Who's from outta town?) But I have to say, they give good smile. The price: It's all FREE! Just kidding. But it is affordable and well worth the spend. They figure out what the insurance company will begrudgingly fork over and you handle the rest. Why not 5 stars? Well, nobody's perfect. I do have a few 'fine point' suggestions for improvement. But I charge an hourly rate for those. read more

Overall decent dentist. The actually office could use a good paint job. There are scuffs and marks all over the walls. I do like the brick feel though. Also, in the dentists chairs, they give you a little massage...ha. Dr. Diaz is super nice and bubbly...almost to the point where you are like...are you serious? She is really nice though. If you are in a bad mood, I could see her energy to be too much for you. They are thorough with explaining everything on xrays and what they are doing, etc. Another interesting thing was that the Dr Diaz did my cleaning. Whenever I go to dentists, they always have the tech do this. Not sure if this is all of the time or because I was a new patient. They also have online appmt making, texting reminders, etc. Nice little touches read more

Love this place and Dr. Diaz! My entire family just started going (changed insurance to a DHMO). She remembers our conversations and we pick up where we left of months ago. Since there are not a lot of dentist in Chicago that take our DHMO plan, I was SO thankful to find them. The entire staff is very professional. I am actually writing this review now after just getting back from what I thought could have been an emergence visit. I was having some very bad pain in my tooth for a few weeks and flossing was not helping. I was starting to get really bad headaches and decided enough was enough so I called to see if I could get in. "Can you come in now" was the response I got and so I raced in. They got me in right away and in 20 min I was out the door with a clean bill of health. It turns out I had some food stuck up under my gum that I could not get to with floss and so Dr. Diaz had to use a fancy tool to get to it. Total Charge...$5.00 (my office visit charge)! WOW! I HIGHLY recommend River North Dental Group and Dr. Diaz! read more

I liked Dr. Diaz a lot, but when you call to make an appointment...no one answers, and no one calls back. This went on for a month until I called 10 times in a row and finally someone answered. Then he told me they don't have an available appointment for over 2 months. read more

Overall a fan. I need a fair amount of work done and have been seeing Dr. Diaz for the past 6 mos. I'll continue to see her as my primary care dentist. On the good Dr... "She's pretty much the worst dentist ever, smelling of absinthe, juniper and days old perfume with the chair side manor of a Chuck wagon cook" is what I would say if I were trying to dissuade you from seeing one of the best dentists in the city and I were penning a spaghetti western screenplay. The accolades bestowed on her in previous reviews are spot on. The hygienists, reception staff and operations side of the business are also excellent. I never have to wait for an appointment. I'm seen promptly. They send you SMS and email reminders if desired. So far the insurance estimates for my DMO plan have been correct and efficiently handled. Now for the caveat emptor portion of the review. The initial new patient on-boarding process can leave a great deal to be desired if you have a DMO. You have to wait 30 days after selecting them as your primary care dentist for your name to be on a paper report before you can even make an appointment. It is rightly off putting and sets a bad first impression but in fairness this could be an insurance company shortcoming. Once you get past this, everything runs very smoothly. I have a dentist friend that I pass things by and he concurs that some of the specialist referral charges (Oral Surgeon, etc) seem to be on the very high side in Chicago and might be nickel and diming. As others have stated, do your research on any charges in your treatment plan, perhaps seek other referrals and draw your own conclusions. read more

I'm a huge fan of this place... specifically Dr. Daniel Brunetti! I've been twice now - each time for a semi-annual cleaning/routine check-up. Each of my experiences have been friendly and efficient. No services were pushed on me and I had no issues with my insurance. I will definitely continue to go here for cleanings and any other dental work I may need (hopefully, none - knock on wood!) read more

I do not recommend this dentist practice. From the beginning there were problems. I went for an appointment, and found the appointment had been cancelled, and no one called me. But when I finally did see a dentist, I was told that the cost to me for a deep cleaning would be over $360- after insurance. I thought that was a lot, but went ahead anyway. Afterwards, I received an invoice for another $300 plus. That is a ridiculous amount to pay for any type of cleaning- plus the dishonesty of not letting me know in advance. I would say, please be careful about what they say they will charge you. It could be a lot more. read more

Update: Had an appointment on 4/10/2019 and realized my review should be modernized a bit. Dr. Diaz remains incredible. She is my favorite dentist. So wonderful. I do not know enough superlatives to adequately describe her. Jessica, a superb dental hygienist, has been replaced with Nicole (I do not know how she spells her name, I went with the most common). Nicole was outstanding! Very thorough, knowledgeable, and personable. Unfortunately, there has been some turnover at the front desk (I guess there was drama) but everyone was nice to me. read more

I just moved to Chicago and it had been awhile since I had actually been to the dentist. The last time I had been, was when I got a root canal almost 3 years prior and had never had my crown put on. So, I was slightly ashamed, embarrassed, and shy about returning to the chair and with a dentist that I didn't know. I had neglected my mouth so long because of moving repeatedly, and lets face it, dentistry isn't cheap! I have to agree with Andrea and Sandra. Yes, it was probably the most painful x-rays I have ever had taken at the dentist. I couldn't wait for it to be over. Dr. Galayda was extremely patient in assisting me through the painful endeavor and took her time to help me feel as comfortable as possible. Throughout my entire time in the chair, Jaime and Dr. Galayda were extremely pleasant. They were talking to me so much in fact, that I didn't know when I could close my mouth to talk and when to let them keep working. It is a very nice atmosphere and I am thankful for going. They didn't make me feel bad for neglecting my teeth for so long and were happy that I came back. After all, that's what counts. My worst experience was the receptionist as well. (Yes, I'd do the x-rays all over again knowing I wouldn't have to deal with him.) Upon checking out, he was looking over my paperwork when he says, "you waited 3 years to return to the dentist after having a root canal?" "Yes, but I am here now." "Would you rather spend a little money and come regularly or would you rather pay thousands of dollars and have your teeth fall out?" "I'm sorry, not everyone is in a financial situation to afford dentistry." (I was in college during these 3 years and had no insurance at the time.) So, I left with a rather bitter taste in my mouth. It spoiled my entire trip. However, I did enjoy Dr. Galayda and Jaime and will return ONLY because of them. Thanks! read more

I typically reserve judgment until the dentist has performed some actual work on my teeth. I really like the dentist that I used to see here, and I still like him, his work just leaves much to be desired. I needed an old filing replaced and the dentist convinced me to go with an inlay which costs more and takes two+ visits. The inlay is supposed to last 7-10 yrs and we are in yr two and it's going to need replacing already. I stopped going because of treatment of the front desk staff. So my new dentist will have to replace this inlay filling and I am not pleased to say the least Update: The dentist emailed me apologized for the behavior of the chick at the front desk. He asked me to come in when it would be convenient for me. Provided me with his personal cell number. I went in and he thoroughly checked my teeth and inlay. He again apologized for Claudia's nasty attitude and I let him know that it's not his fault that no one has told her to try not to be an a$$hole just whole life. The dentists and the gentleman at the front desk make this place pleasant. That other chick can kick rocks. read more

River North Dental is close to home, close to work & most importantly they take my insurance. I have lived in the city for 2 years now and this is my second dentist office & definitely my last! I typically go to a dentist office with average to low expectations on service, staff & smiles :) Needless to say this place & Dr. Diaz BLEW me out of the water. Yesterday was my second visit (I thought I yelped after my first experience & logged in today to check only to not see it, but better late than never!!) and equally as enjoyable as my first. Dr. Diaz is friendly, efficient, and a perfectionist, no more dreading the dentist for this girl. I highly recommend her (and the rest of the staff, who are ALL friendly from the moment you walk in the door) and her work! read more

Dr. Diaz is warm, friendly, gentle, talkative in a genuine way, attentive and caring. I had my teeth cleaned yesterday, and even though I haven't been flossing, she wasn't condescending or rude, just informative and encouraging. I'm glad I found a great new dentist that takes my insurance. The staff members are upbeat, energetic and friendly as well, which I really appreciate. I'll be going back for some more extensive treatments soon, and I feel good about it. read more

Went there for general check up and X-ray. Found out I need to do gum treatment and 5 resins of my molar. With the coverage of my HMO dental insurance, the total cost is around 500 bucks, within my budget. Dr. Wright and his assistant both are very nice and helpful, but busy as well. The guy at the front is nice too. Only problem is the phone line is always busy. You had better leave message and let them call back. The environment is clean and comfortable. Overall, it is a good experience. read more

Dr. Diaz was so personable and professional, she put me completely at ease. She gave practical suggestions for my dental hygiene routine that worked for my lifestyle/budget. The tech and front desk staff (sorry, forgot names) were also friendly and efficient. Thank you again for your thoroughness and for making what is normally a dreaded, painful experience a-dare I say-pleasant one. Highly recommended! read more

I was referred to this office by a co-worker. I have gone to the same dentist my whole life but since I moved to the city I didn't feel like going all the way back to the suburbs and I do no regret my decision. The service was excellent from the moment I walked in until the moment I walked out. Everyone was friendly and Dr. Nasatir was professional, knowledgeable and my cleaning was amazing. I cannot wait to return in 6 months. read more

I have always had an anxiety when going to the dentist, and River North Dental has helped. Dr. Brunetti is awesome-he is very personable, and took the time to explain everything for the work I needed done. I'm not a huge fan of the hygienist I've had (not sure on her name). She seems a bit 'spacey,' like she's not 100% confident in what she's doing (which isn't great when you have dental anxiety), but I like everything else about this place, and I'd give 5 stars if it weren't for her. Norm, the insurance/payment person, is really awesome and helpful, too. read more

This practice currently has a worse review than four years ago when I started to go to them, which is not surprising. I scheduled to have five fillings done based on the Dr's assessment. Two of them are more sensitive than before the work was done. When I looked into the mirror, there are two patches of exposed area which were not there before. For another filling I specifically told the front desk as well as the Dr that it's sensitive between the teeth, and the Dr filled the teeth next to it which has nothing to do with the sensitivity. Not only the job was done poorly, I end up paying $100 more than what they quoted me. The front desk told me that I am "out of benefit" for this year. I sent in a survey to complain and scheduled another appointment to fix the two fillings. I put in the end of the survey that "I will look for another practice" and it seems that the survey was viewed by everybody in the office. It turned out that two of the fillings were chipped off right after they were done and the third one is because they were using a different X ray machine, so the Dr didn't see the cavity. That didn't change the fact that a bad job was done on my teeth last time. But the Dr's attitude is amiable. She apologized and offered to give a big discount on the filling if I still decided to fix the sensitivity with them. However, when I checked out with the front desk, everything turned south again. The front desk didn't mentioned the discounted filling, so I asked, she looked up and said "I thought you are going somewhere else". I could have asked her to repeat my question, but I decided not to be confrontational. She quoted me $80 which is the same with what I paid for the "out of benefit" ones last time. So where is the discount? She said "Oh, without discount you are looking at $240". So last time I was partially "out of benefit" and this time is completely "out of benefit"? I asked her as a joke, didn't expect that she confirmed "yes, you were partially out of benefit last time". This is ridiculous, does the office take patients as fools? I called my insurance company, sure enough, they not only confirmed that I still have benefit left, but also confirmed that if I were to do another filling, it will be $80. So the front desk was just lying to my face. Whether it's strategically carried out by both the Dr and the front desk, I cannot tell, but the whole thing surely left a bitter taste in my mouth. read more