I've ordered parts from this dealer multiple times, and every time there's been issues on my end…read morewhere I needed help with the order...and every time Eric (parts department) has helped. This guy must work 7 days a week and responds to emails on weekends as well. I will continue to order from them because of his customer service. Well...and the prices. 5+ stars This review isn't just for future customers, but for management so they know he's doing a great job.

Horrible parts department, orders never ship out and and stuck in "processing" forever, until you…read moreget tired and cancel, while praying they don't steal and sell your credit card number to some scammer. After dealing with parts, I can only imagine how horrible the new and used car sales departments are. Stay away, you've been warned! I'm writing to Toyota USA to complain as we speak, hoping to get my money back...

Tuesday hubs decided he wanted to get rid of the Honda Civic. He said the car didn't have enough…read morehorsepower and didn't shoot snow out of the ac. He suggested we look at trucks. I wasn't sure about that but I agreed to go look. We went to the Honda dealer in Huntsville and he drove a Honda Ridgeline. The truck had a V6 and it felt like snow was coming out of the air conditioning. We left Honda and drove to Decatur to the Toyota dealer. Hubs drove a Tacoma and I did too. I hurt my knee getting in and out of the Tacoma and I didn't care for the ride. I told hubs let's go to Shottenkirk Honda in Decatur. We stopped by and I drove a Honda Ridgeline there. I liked the ride. The Ridgeline wasn't the color hubs wanted so we asked them to find a white truck with light interior. They located a vehicle and had it delivered Wednesday. We drove back Wednesday and purchased a white Honda Ridgeline. It's a beautiful truck. Our salesman, Kasten, did a great job. He made sure all the details were taken care of so that when we arrived, we were able to sign paperwork and leave with the truck. If you are looking for a Honda, please consider going to the dealer in Decatur. They provided us the best pricing!!!

The results are not in yet let's see how they handle the cracked windshield. It should be covered…read moreunder the warranty

Only three good employees but others are lazy and just don't do there job and it smell bad in the…read moreplace only recommend if you want to try it and they are kinda rasist

Think twice before you buy a car here. The service department operates on a first come, first…read moreserved basis. They refuse to take appointments even though their website says that they do. The two times I called they have told me they have waits of 1 1/2 and 4 hours. So just plan to spend a half day there even if you are going in for an oil change. Of course, if you don't live in Decatur, take into account that the wait time may be considerably worse by the time you take to drive there. One thing is obvious, neither the service department nor the salesman care if you will ever be back.

been here since 6:55 am. Walked in told the guy at the desk I was here for an oil change and that I…read moreneeded them to look at my truck because sometimes it turns on and sometimes it doesn't. Came back and said "we THINK it's the starter" i expressed my concern that for $590 i need them to know for a fact that it was that. As im about to leave I check my oil life and it was sitting at 16% still and as anyone would I go back in and to tell them why didn't they do my oil change, only thing the guy said was "oh I didn't hear you" it's going to be another 45minutes. I really don't recommend this facility just go to Huntsville!

Have had my sons truck for 3 weeks now. we got it out twice because they claimed it was fixed…read more Now the 3rd time they arent even working on it cause they claim they havent had time. its a Chevy truck at a Chevy dealership and they cant fix it. Thats sad. If it was me Id take it elsewhere but its my sons. He cant even get to work we have to take him cause they dont know how to fix their own trucks.

Great Customer Service ! Easy and very outgoing. They really mean it when they say ... no credit no…read moreproblem

I talked to a salesman. I looked at severbal cars for sale and one RV. He was interested in what I…read morewould like in my buget range. I told him in not buying today. but I did buy some JBL Sprakers. they sell audio equipment and other products. I personally recommend. July 2023

Very rude sales staff and they do not have the customers best interest in mind. Becareful when…read morepurchasing a car from them and unless you just have to have the car. Please go somewhere else I tried to warn you!!! If and when you have a bad shopping experience you have been truthfully warned

This review is mostly for salesperson (Lee Jones). Lynn…read moreLayton Cadillac is a fantastic dealership with excellent customer service with or without the sale. They've serviced my son car that was purchased elsewhere and are top notch. Lee Jones took care of my sons custom build, my son recommended Lee Jones when I began my search for a new vehicle. Lee went above and beyond to track down the specific car I was looking for. I would recommend Lee to anyone looking to purchase a new vehicle.

I bought a Chevrolet Z71 2500 Diesel truck and had a fantastic experience at Lynn Layton Chevrolet…read more Great caring service and very professional. If you want a vehicle the Lynn Layton group is the place to go.

Be VERY careful dealing with this dealership!! They botched a torque converter seal replacement,…read morecaused further damage to my vehicle, and lied saying I have a crack in my transmission case that couldn't be covered under warranty. They tried to charge me 6500$ for something that was covered under warranty with no problem at DIFFERENT dealership. Jeff Vanhoozer (service manager) tried to collect payment from the warranty company for something he KNEW didn't fix the issue. They are a dishonest business that will lie and attempt to steal from you.