1. River Blue

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Steamboat Springs, CO

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9 years ago

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14 years ago

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7 years ago

We stopped in today while walking around downtown. Amazing customer service!! We highly recommend this little shop.

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9 years ago

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Smartwool Corporation - New Zealand Merino Sheep

Smartwool Corporation

2.0(19 reviews)
2.7 mi

Wow terrible, terrible customer service. Wish I had found these reviews before I ordered. I ordered…read more5 pairs of socks from the smartwool website 3 weeks ago. My first order with them. I realized yesterday they haven't arrived yet and when I checked the tracking info it just said shipped. I contacted their customer service and I didn't even get a response from a person, just a refund confirmation this morning. I don't want a refund, I want the socks! When I asked what happened I got a canned response. Not worth it!

I agree with Kimo & Carla. TERRIBLE SERVICE. I did not look at reviews below their reviews…read more I bought some of their socks at REI in Berkeley, CA & they are GREAT socks. Mine are still good at the 4 year point. That is exactly why I joined their email list. I hoped to receive a deal. Also REI is not a consistent source for any brand of sox. They email me weekly promotional propaganda which probably is true. Finally they sent me an email with a discount. It was National Sock Day 1 week ago. 4 pairs of socks for the price of 3 pairs. I went to their website & attempted to order what I bought at REI. 1) I couldn't find them. So many choices. In addition to size there are styles (at least 5). Then there is thickness. I think that they used another word for it. 2) Keep in mind that their email address is not one of those NO REPLY emails. I write back to them & attach a photo of their sock that I own & want. Their name is woven on it. I say this is what I want. 3) No reply after a week so I phone & am on hold for 10 minutes. 4) SANDY answers. She gives me an email address & says put ATTENTION SANDY for help. 5) No answer after 3 days so I phone back. No answer this time but the computer reads my phone number to me & says they will phone back. No return phone call! I even checked my phone Caller ID since I had to leave for work. I rarely go to REI. MAYBE I'll but their socks (but a much smaller quantity) if I see them at REI. Since then I found a thicker warmer better sock. I am done with their website. I unsubscribed.

Photos
Smartwool Corporation - SmartWool Ski Sock

SmartWool Ski Sock

Smartwool Corporation - Merino Wool in natural state

Merino Wool in natural state

Smartwool Corporation

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River Blue - childcloth - Updated October 2026

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