WOW This is our…read morefirst resort in Cancun and I don't think we will ever choose another one. FOOD Wow. We did our homework before our trip and saw Zilara Cancun had good/decent reviews about their food. Let me tell you, this is probably the best food I've had in a long long time. Top dishes for me are the octopus with mole and lobster tostada from Maria Marie. If you like/can eat seafood, trust me on this. The drinks are phenomenal as well. There are signature drinks at all the restaurants. Those are mostly hits but some are misses (depends on your taste buds) PRO TIP: sign up for alcohol tastings at The Den first day you get there. We did tequila and wine tasting. It was quite a unique experience. SERVICE I've never gotten treated like this in any hotel I've been at. Chef's kiss for sure. The bellhop/front desk usually can break your 20s/100s into 1s so don't feel the need to exchange pesos (unless you want to of course). The workers at the hotel (and around Cancun overall) takes USD PRO TIP: there are a lot of activities hosted by the hotel. Morning exercise classes are really fun and the night shows are just okay. The crowd is definitely on the older side that just want to come to Cancun and chill not party. From hearing the reviews, Zilara had the most amount of activities from various first hand reviews from our friends All in all, solid resort. You won't regret it!

We typically go to the excellence Cancun, but they didn't have two club rooms the weeks we wanted…read moreto go so we picked the Zilara and overall I'm glad we did. FOOD- I overall liked the food. I wish they would have advertised/told us the buffet had different theme dinners. They were our favorite for dinner. There were good dishes at each, but nothing phenomenal. I really liked the lunches they had set up by the pool. It was overall good and on par with my expectations for an all inclusive. BEACH- this is honestly one of the highlights. The resort had one of the best beaches and ability to get in the ocean. If you want to get in the ocean, this is the spot. SERVICE - this was the most disappointing. At Excellence you cannot breathe without someone asking if you need something. It took a long time for people to check on us and we tip well. Day 4 we finally found Humberto who was THE BEST! Find him and tip him well. ROOMS- they were good and I was happy with them! POOLS- the pools were fine. A little shaded. The most annoying part was the cabana situation. Some are free, some are always paid, and some are paid on certain days. I get up at like 6AM every day anyways so I got good cabanas but if you're not an early riser you're screwed. Overall, I'd return!!

The Royalton Chic was my second all-inclusive experience that proved to me that in the…read moreall-inclusive vacation world, you GET WHAT YOU PAY FOR. All that being said, the hubby and I stayed here for nearly a week, and the experience was so mixed that I recommend you read a lot of reviews and take into account what you can and CANNOT tolerate before you book Royalton for your Cancun vacation. I'd never been to Cancun, but I've heard so much about Cancun, that I expected the place to be vibrant, lively, and full of partying. Cancun wasn't exciting, but it wasn't completely horrible either. Although, I hated the first two days. Read below... As far as the general look of the hotel and the grounds, Royalton was top notch. The Royalton is a high-rise resort, with suites from floors 4 through 15. The first floor is CLEAN, luxurious, and spacious. If you've arranged your ground transport properly, when you step out of your car or van, the Royalton staff arrives to take your bags to your suite. When the hubby and I arrived, we were exhausted from flying and traveling (car, air train, flight, van). We had already checked in, so all we wanted to do was get to our suite, and find dinner and margaritas. We could not, because once we received our wristbands and instructions, we were swiftly passed to a woman the check in ladies described as a "concierge". She greeted us, and instead of taking us on a quick tour, she sat us down and proceeded to STEAL 30 minutes of our vacation time telling us about how we could sign up for a travel vacation club (read: TIME SHARE). She piled pamphlets in our hands, gave us a bunch of "Diamond Club" coupons, and asked for our IDs and a credit card number. Umm! No ma'am! Once she saw that we weren't game for that, she made us sign up to see a representative at breakfast in the morning. Whatever. Anything to get to our room. Turns out we were given a free upgrade to the presidential suite. We didn't ask for an upgrade - but we speculate as to why they gave us one. On sight, the suite was gorgeous. Two full bathrooms (our first time for hubby and me to have individual bathrooms for a vacation - yay!), living room, large bar area, and enough stools, tables, and sofas to throw a party. Outside was a double balcony, with an outdoor tub with jets and balcony furniture. A bathroom tub with jets. Double sized showers with the fancy rain style shower head. King size bed and plenty of closet space. It would take someone with a hospitality degree to explain to me how a room could look wonderful, but still be completely annoying to stay in. I mean, to the point where hubby and I wondered if we could get our regular room back? - SUITE large and clean, but FREEZING. Took us a half a day to figure out how to get the bedroom to a livable temperature. We had to ask for plenty of extra blankets to nest down in so we could sleep well and warmly. - Fans had to keep blowing, because once we turned them off, we noticed a distinct sewage stench. Just plain foul. Enough to make you gag. - Outdoor tub? Rusted inside. - Balcony furniture, very worn. - Indoor tub jets? HORRIFICALLY noisy. - Closet had FOUR sliding doors, which were annoying to open and often stuck. - Drawers were sleek and I guess very modern, but hard for me to use because there were no door pulls and I felt like I would break a nail every time I went to use one. - Clock? Busted and broken. - Phone? Broken. After day one, we speculated that maybe someone arrived who caused such a fuss that they gave away our original junior suite, and when we arrived, they had no choice but to stick us in the presidential suite, which truly needed a service check days before we arrived. Also, every place we went (indoors and outdoors), were salespeople. EVERYWHERE! Hubby and I were determined to make the best of all this. So let me speed this review. Ready, here are the good parts: - FOOD was amazing. Honestly, the buffet and restaurants were my favorite part of the day. The desserts rivaled what we ate at the Wynn Buffett in Vegas. Drinks were delicious. All included. Great service as well. - POOL AREA, well maintained, towels always available and super clean. The pool staff were friendly, and honestly lots of fun. We took aqua zumba and aqua fit classes. Swim up bar! Yes! - BEACH. BEAUTIFUL. No notes. I mean, we STAYED hanging out at the beach and pool. Relaxing time, really. - STAFF. Some reviewers hated the staff. I don't know what they liked about us, but these people LOVED on us. We spoke to them kindly each time we had a problem, and they were great. We needed blankets, someone delivered them in less than ten minutes. Our phone broke, someone came up to replace batteries in 20 minutes. I don't have enough YELP space to write more, but overall, I would say, vet your all inclusives well. SANDALS is MUCH BETTER, but will run you about $1800 more. Royalton could be incredible, but they need to spend time working on the experience.

As a travel agent I enjoy going to a lot of Cancun area resorts from budget to mid level to luxury…read more I would consider this adults only Royalton a great mid level resort at an affordable price point. I came with a ladies group at Spring Break and we upgraded to the Diamond Club extra, which included a private pool area, drinks on the rooftop, a separate area at the beach, and a tiny lounge area with premium drinks. We did not think it was worth the extra money because we enjoyed hanging out at the noisy activity pool and rarely went to the itsy bitsy lounge. Pros: *Food is good with a wide variety in buffet---gorgeous 2nd floor area with a view *Room was nice and the view from the ocean front is unreal *Arianny at the Diamond Club beach area was the best server ever! She was friendly, very attentive, and came by so often our drinks never were empty. (See pic) *Activity pool was hopping all the time with games, foam parties, and lots of dancing *An amazing country singer came and he sounded exactly like every artist he played. *Mexican Fiesta night was the BEST I've ever been to in Mexico with lots of food authentic food choices and delicious desserts *Melecio in Vespa was amazing and Rodolfo in La Hacienda was patient with our big group. Young waiter (David?) in Rooftop 18 was so sweet *Massage at spas first class. I had Morgan and she was great. *Entertainment came around to get guests active *Beds comfortable *Robes and slippers nice touch *Coffee shop good *rooftop pool very quiet and zen during the day *nightclub and rooftop parties were great (it would nice if they accepted song requests) *never got approached regarding time share *kindly lent us an adapter Cons: (not too many and some are small) *Elevators can be slow *Diamond Lounge tiny and location poor *hard to get reservations for dinner except very early or very late (but butler will get reservations for you if you buy full Diamond club) *a few front desk girls were a tad cold but most were very accommodating *hotel can't help this but LOTS of vendors soliciting but they don't harass you Overall I would send my clients here if they wanted a great mid level resort. I've stayed at other Royalton so I know the brand is good!

We had a great one week stay at Wyndham Alltra Resort. (Previously Panama jacks) We visited with…read moretwo toddlers in tow, and a few other family members with their own rooms. We visited in mid December, and found everything to be truly great. We went in with relatively low expectations about crowds, food, updates around the hotel, etc. The building/grounds: it's no 5 star luxury hotel, but it is well kept, clean, and spacious enough to accommodate your needs. For our family, we really loved that the layout is pretty condensed. Within a couple of minutes, you can easily walk from the kids' pool to the beach. This made it so easy to move from spot to spot throughout the day without crazy transitions. (Really the only challenge was that I didn't get a map or see a posted one, but it wasn't too hard to find things or just ask for help) The activities: the two pools, pirate ship themed water slides, and two larger slides (for ages 5-12 only) and the beach were all beautiful and enough to entertain our crew. They regularly have workouts going on, sand volleyball games, pool games, etc. There are plenty of opportunities to move and interact with other guests if you want to. The food/drink scene: we tried all but one of the restaurants for dinner (sorry casa de Rosa , the one night we tried to get in we waited too late and it was too full for a table of 6). Previous reviews raved about Viaggi's for Italian cuisine, so we headed there first. It was a very nice, upscale vibe, but we felt a little out of place with 3 tiny babes at the table here. We really loved the evening views at "at sunset", but our true fave was Azul: you've gotta try the teriyaki salmon. I ordered it three nights in a row . The room service was a great addition for days when we had to hang out for nap times, but we didn't love the food we received unfortunately. For breakfast, I highly recommend Ventanas (amazing views, indoor and outdoor seating, vast buffet and so quick!) Lunch favorite was the poolside grill for sure! They also had great tacos right on the beach. All the bars had quick service and friendly bartenders as well! We don't drink much so I don't have much to report there. Coffee drinkers -- you won't get a craft coffee here, but they serve Britt coffee and the staff is super hardworking. They'll accommodate you! Other noteworthy things: we had ZERO problems w crowds, We easily found chairs at the pool and at the beach, generally always had access to shade if we wanted it, and other than one night we were able to get a table anywhere we wanted without any issues. Our maid did a great job keeping up with our room, and generally was able to fulfill our special requests (for additional water bottles, refilling facial tissues, etc) The staff: truly the only name I remember at this point is Juan Carlos... Because he is a waiter at Azul, where we ate three nights in a row part of the reason we kept coming back, other than the truly top notch teriyaki salmon, was because he was so great at providing an experience for our family. The first night we came, we were a group of 9, and he immediately welcomed us as family and asked us a couple of questions about our dietary preferences and then promptly brought so.many.appetizers and fan favorite drinks without our asking. It was a treat! He was friendly and upbeat and the most memorable staff member we interacted with. We really had a great week, and I'm so grateful we got to come and be spoiled by the amazing staff, and breathe in the gorgeous views and silky soft white sand.

Great for kids! We…read morewent with our toddler and would 10/10 recommend. The food, pools and staff were excellent!

We were greeted by Joe and cold towels! Soon after, a drink and warm neck pillows....ahhh!…read moreSo many people there make a difference in our week stay such as; Roger and Michelle. At the pool we were taken great care of by Maria, Jeanette, Lucinda, and Laura! At the upstairs bar, Rual was a fantastic bartender! We so appreciated our Butlers, René and Juan! At the Spa, we highly recommend Linda. And at the Salon, there's no better than, Karina! Every restaurant had amazing service and food. I want to tell you our favorite restaurant, but they're all so good and we have a favorite something in every restaurant, so try them all! We also had so much fun playing pickle ball, chess, pool, and other games! Just a perfect week, hanging out at the pools or the beach, just everything...so much fun! Thank you to everybody at LeBlanc that made our stay extra special! And we can't wait to come back soon!

Stayed here for a week and were a little disappointed. It didn't live up to our expectations as…read morebeing the most luxurious of the Palace resorts. My husband and I were celebrating our anniversary and were looking forward to a relaxing vacation. We arrived early, 7:30AM and our private transportation picked us up after about 15-20 minutes after arriving. After a quick drive to the resort, we checked in. No welcome towel service nor welcome drink, but we received a warm neck wrap. Unfortunately, our room wasn't ready until 11:30AM, so we walked around to explore the property and have breakfast. We received a text message from the lobby that our room was ready and to return to the front desk. We were told our room number and that our luggage would be delivered shortly. The room had a beautiful view of the ocean, clean, stocked with snacks and drinks ,and over all nice. We unpacked ourselves and headed to the pool. While we were on the way, we met our butler who's desk is located in the hallway of the elevators. At that time we were connected to a WhatsApp group text. Then we returned to our room with our butler, who reviewed the amenities and light switches in our room. We ate at all the restaurants. We went to Blanc and Terraza for breakfast and our 2 favorite restaurants for dinner were Bella and Yama. Unfortunately, on a few occasions, Terraza and Yama served us cold food, as if they were sitting out too long. We tried scheduling room service breakfast and they were behind in schedule 30-40 minutes. We were underwhelmed as the room service menu as it wasn't as grand as the other palace resorts; we were looking forward to the chocolate cake; which wasn't available. The K'akau, coffee shop was the best to relieve our chocolate cravings. The main pool lounge chairs were always taken, so get there early. We relaxed at all the pools and depending on the day had our favorite. The beach is beautiful and the lifeguard at the tower was always welcoming and helpful to get us lounge chairs. The spa services and hydrotherapy were wonderful, but we were disappointed that the men and women were separated in the pool and jacuzzi areas. We ran into difficulties with our dinner and spa bookings. We made prior arrangements with our pre-concierge, but when we wanted to change our schedule, the on site concierge didn't have access to canceling them. We were told to email our pre-concierge to ask her to delete them from the system. Our pre-concierge also didn't confirm our restaurant bookings for certain days and so we had to ask our Butler if they were booked. What was the most disappointing was the evening entertainment. We were looking forward to certain shows/performances and then a few hours before the scheduled time, seeing the entertainment was removed and replaced with something mundane. We've been to Sun Palace, another adult only resort, down the road and after our experience at Le Blanc, we actually prefer Sun Palace over Le Blanc. From our experience.. Le Blanc is a great place if you enjoy the spa, peace and quiet, and want to just chill and lounge. But if you want a little more excitement, fun, music, and meet people and have great conversations, Sun Palace is the place. Our Butler, Rene on the 3rd floor was awesome. He made our anniversary special. Safety: We felt safe. When we arrived at the resort after walking down the hotel zone, security always checked us in. When we arrived via taxi or uber, they did the same thing. If you walked out to the beach, you have to scan your bracelet to exit the gate and also scan it the when you enter back onto the resort property. Elevators: There are 3 elevators and during our stay, 1 was always out of order. One day, 2 elevators were out of order. Luckily, we were only on the 3rd floor, so we often took the stairs. The stairwell does need more lighting, it is dark, so watch your step.

We stayed here for a few nights. Unfortunately, our flight got canceled, and we got in a day late…read more While I totally understand why, they wouldn't accommodate us by pushing our stay back a day. Update: we've come back a couple more times. We have had good experiences every time we have come here. The kids find the slide boring after a couple rides. They have some activities during the day stuck a beach volleyball that is fun.

DO NOT STAY HERE! We stayed at The Westin Lagunamar Ocean…read moreResort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water... in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn't belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn't just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

Grand Fiesta Americana Cancun completely exceed my expectations. From the moment we arrived, the…read moreservice was warm, professional, and truly top tier. The staff was always nearby, attentively anticipating our needs and checking in seamlessly to ensure we have everything we could possibly want, creating a refined and personalized luxury experience throughout out stay. The property itself is stunning- beautiful ocean views, though it is an old property but is well maintained. Our room was spacious and had breathtaking views of the turquoise Caribbean Sea. The food was another highlight. With multiple onsite restaurants. Vina del Mar was perfect for starting the day- it serves breakfast lunch and dinner and offers mexican and international cuisine . Outdoor sitting was beautiful. All other restaurants would need reservations- and we tried Chianti Trattoria Italiana - serving Italian cuisine and had elegant atmosphere. La Joya- serving authentic Mexican cuisine with incredible presentation. With its prime beachfront location, relaxing pools, outstanding dining options, and exceptional service, Grand Fiesta Americana Cancun delivers a truly luxurious experience. I would absolutely recommend this resort and would love to stay here again.

Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

What an incredible trip!! Hands down my favorite place to stay in Cancun!…read more The hotel was stunning. We got the jacuzzi room and it felt like we had a palace! The views were insane and we felt like royalty! Our friends got the Jr Suite rooms and their rooms were equally just as nice (in case you are looking to save money, no matter what, get that frontal sea view room!!!!) The hotel is a palace and we were able to explore other hotels around (Caribe night party was super fun! And the Cancún next door was more lively at night and had better social life!) The staff were super friendly and made sure our cups were ALWAYS full and we were happy!! It's also NO KIDS, so you never had to worry about crying babies or kids running over your stuff at the pool/beach! The food: The buffet was great (not like normal hotels cheep buffets) this place had amazing staff and the quality of the fresh food was so shocking! There were endless options each day. There are also other restaurants at the hotel, our favorite was the Japanese one, the food was so good (we got multiple dumpling orders TO-GO back to our room. The steak house was good as well, just it gets BUSY and you need to book in advance to ensure you'll get a table. The Italian one was very American Average, nothing crazy stood out, but again the venue vibes were great! The 4th one, we never went to cuz the menu didn't fit our desire, but it looked cool from the outside! Cons of this hotel: The 24hr snack lounge had this kinda funky cleaning smell? I don't know how to describe it but my clothes coming home had that odor on it. Also The beach was kinda small/narrow so there wasn't much room if you came down around lunch. Chairs/loungers were also a VERY hot item and it was hard to find chairs after 10am most days. If you like to drink, there isn't that "top shelf" quality of liquor here, it's kinda average... but the bartenders were able to make virtually any drink and we never had a single bad drink! Transportation: No one (not a single person) told us that you need to confirm your return transpiration the day after you arrive (and the travel people can be found out at the stage lounge are most mornings). Riu had messed up and booked 2 out of 6 of our party on a VERY early pick up instead of having us all travel together. We had to rebook through the agent outside but I was able to get a refund when I go back home) ------------------ Overall, BOOK this hotel. The location, the perks, the quality of life here can't be beat! We are already booing our next 2 trips here LOL

Great place for families with younger kids. The property is not too big so you don't have to worry…read moretoo much about your kids getting lost. Service requested: 7.5/10 Quality: 7.5/10 Vibe: 7/10 Food: 7.5/10 Very family oriented hotel with interactive activities for all ages.

Service is excellent…read more... Soon as we got down from our van, we were welcome with some wet towels and a refresher... Then we went straight ahead in check in area. We were greeted soon as we approach the desk, we were checked in very quick, also efficient. We were told about what's included in our package and basic info of the resort, where we can use our credits etc. The only thing they didn't have of the view that we requested which was also fine. The place is pretty clean and our room was very spacious. The pool is also well kept and not too crowded during our stay, the pool and the beach distance wasn't even that far. We also had a massage by the beach which was amazing. We also used our credit at the spa for a proper full body massage which was great very relaxing. The food the bar the restaurants the ice cream store are all great. I couldn't say anything bad about the service and our stay. It's also all inclusive so if you come please bring $1 For tipping if not do money exchange.

I had an amazing experience here accidentally .. please allow me to explain lol! I was scheduled to…read moreleave Cancún but my flight had been cancelled so the airline accommodated me and my partner to this hotel. Our previous hotel left a lot to be desired, so this was a very welcome change. From the entrance way I was impressed with the decor walking through the garden and pool area I was in awe of how beautiful everything was. The room was immaculately clean, and while it was a standard room it was very nice and spacious and the marble flooring was such a nice touch. The shower was huge !!! We got in late so I assumed finding food would be a struggle , wrong again they offered 3 dining options late night as well as room service!!! The restaurant we found had amazing drinks and the food was so fresh and good ugh ! The restaurant was Cafe Urbano . The next morning we woke up and we were able to have a delicious breakfast with plenty of options including fresh fruit and let me tell you that in room coffee is also amazing! I honestly cannot wait to return to Cancun. I would definitely stay at this resort again. I've stayed at a several of hotels in Cancun and this is on the list of must return!!

CONCIERGE REVIEW FIDEL:…read more Fidel at the concierge desk provides an exceptional service to this hotel. In addition to being professional and quite pleasant, Fidel is a problem solver. That's someone I will take on my team anytime. During our stay, we had several glitches, and Fidel provided a professional outlet for us to express ourselves while maintaining brand standards. He has a difficult job and does it very well. BANQUETS REVIEW My friends hosted a Private pool party at Presidente InterContinental Cancun in August went on without a hitch. The pool area, cabanas, and buffet stations were immaculate . Despite the rain, we had a fabulous time. One star deduction for not being prepared for my food allergies which the catering/ banquet staff was aware of for more than three weeks. Thankfully, the staffed hurried to find two items that I could eat. They covered for the below par communication and made it work for me to have a chicken breast and two slices of steak which were both cooked properly and were flavorful. Most importantly, the wedding couple was not impacted. They had a wonderful time.

There is NOTHING to recommend this facility. Even as a "Monster" supposed deal- you'd be better…read moreeither upgrading or staying home. As for the rooms- There is almost no hot water. There is a thermostat in the rooms, but guests have no control of it- the ac seems to turn itself off during the night. There is no space on one side of each bed, so I had to crawl either over my husband or off the bed via the bottom of the bed during the night. There is only one plug in the bedroom. "Included" WiFi was not functioning at all during at least 1/3 of our stay with no communication of this information, no apology and never an idea of when it would be reinstated. Then there is the "all inclusive " food. Breakfast is the only partially passable meal, but only if you want to eat eggs or toast (that is toasted on one side only??). The oatmeal is the consistency of water. The one day I tried to eat lunch ("served until 5pm??) no one would take my order. Then eventually they told me i could come back in an hour (at 2pm?!?). The one day we ate dinner most items were not warm and the dessert i tried had such a bad taste, i spit it out. We arrived back late one day from a tour of Chiten Itzá and I was quite hungry, it was 10pm and dinner was until 11pm. Most everything looked to be cold so i asked if they could make some French fries (the kitchen staff was just standing around) but they said no. We tried to speak with them at the front desk x2 about these issues, but were responded either with platitudes and then with a defensive response bordering on yelling. I also witnessed the front desk full on yelling at another "guest" . The "golf course "? There is none- it's been closed for years. I do not think the owners of this facility care one bit for the experience of the guests. If you have read this far... PLEASE do NOT stay here. Not recommended.

Food and drinks weren't good, services were very slow. Hot tubs weren't hot at all. Very loud in…read morethe Italian restaurant from 1 AM and on. I don't recommend, but the beach was good though!