We set our expectations high for this place considering all the reviews/ratings on Trip Advisor,…read moreGoogle, Facebook, and Yelp. Adults only, couples only, all-inclusive resort - that's a big yes! We hadn't been to a resort in a long time and were very stoked for our visit in August 2025. As is the standard for the Excellence brand of resorts - the staff greeted us warmly and professionally. Instantly, our needs were taken care of - the room wasn't ready, but we were provided with an opportunity to change and immediately take advantage of our stay. The size of the resort initially threw us off - it is much smaller than your typical resort, but it also caters to a smaller crowd for (their words) "a boutique experience." It seemed dead until we got close to the beach area and the swim-up bar. This is where the people hang out. Dinner at El Mar our first night was amazing - excellent seafood (check out the pics) and service. We ate twice each at Lupita Steakhouse and La Isla. Unfortunately, the hotel kept changing the schedule of which restaurant would be open what night. This threw off our dinner plans more than once, and we spent more time at La Isla (with the least exciting menu) getting eaten by mosquitoes than we cared for. During our stay, the beach snacks menu also changed. It went from a delicious two-page menu to a sad one-pager; gross nachos and hot dogs, anyone? Online, people went on full-on rants about this. It turns out the menus across all the Excellence resorts are being stream-lined to the new executive chef's "vision." Some people, from what I read online, are now considering cancelling their reservations, not wanting to fly all the way here for waffles and burgers. On top of the rebranding, the hotel is also undergoing renovations to bring it up to modern times. We thought our room was beautiful, but it was a tad outdated. For customer service, though - the Excellence brand will not settle for less than, well, excellence. All of our interactions with staff at all levels was top-notch. Because of the vibe here - we didn't talk to anyone but hotel staff for four whole days. Staff shout-outs: Denise, Luis, Fernando and Fabiola at the beach; Octavio and Bernice at the spa; Andrea, Aina, and Alexander at guest services; Pasquale, Alex, and Elvis at pool side; Cirilo and Vanya at El Mar, Brenda at La Isla, and Alberto and Barbra at Lupita. Fantastic job, everyone! Vibe: 5/5. Food: 3/5. Room: 4/5. Customer service: 10/10!!!!!

Hands down, the best all inclusive couples only resort in Cancun. The service, ambience, attention…read moreto detail, and cuisine cannot be beat. The morning breakfast buffet at Le Bisou has an array of fresh fruits, pastries, and sushi. The morning breakfast buffet at Isla Trattoria offers more traditional Mexican dishes. The ribeye at Lupita Steakhouse is a must try. The Tequila Experience is a steal at $50, which includes Casa Dragones and Clase Azul. The cabana rentals are only $60 for the entire day and come with a coconut drink, mimosa bar, and fresh fruits. We will be back!!!

My husband and I have been lucky enough to visit Excellence Playa Mujeres twice now--first for our…read morehoneymoon a few years back, and most recently to ring in the New Year. To be honest, we can't imagine spending New Year's Eve anywhere else. Both times have been absolutely fantastic; the team didn't skip a beat. The resort is stunning and impeccably maintained, but what truly makes this place a gem is its incredible team and vibrant atmosphere. Entertainment The entertainment is top-notch, with a variety of high-energy performances each night. We were absolutely blown away by the Freddie Mercury tribute act. The resemblance was uncanny, and his energy was simply amazing--he had the whole place rocking! It's shows like that that make the evenings so memorable. The Heart of the Resort: The Staff As wonderful as the resort itself is, the staff are the real reason we started planning our next trip back before we even left. They made us feel so welcome from the moment we arrived and are the key to the entire experience. We spent most of our days at the Excellence Club pool, and our waiter, Floricel, was a true standout. He was wildly attentive and responsive, ensuring our glasses were never empty. He didn't just take orders; he helped us discover the most incredible new drinks and his fun, engaging personality truly made our days by the pool so much more enjoyable. Our concierges, Edgar and David, were unbelievably helpful. From the moment we arrived, they helped us navigate our time at the resort, making reservations and ensuring every detail was handled. Having a dedicated concierge team like them is so important; they remove all the stress of planning and make you feel completely prioritized and cared for throughout your entire stay. We truly felt like their only guests. We also have to give a shout-out to Cesar at the lobby bar. We were so impressed that he recognized us from our previous trip, and of course, we remembered him! He is exceptionally attentive, and man, that guy is fast. He's a true professional. Last but certainly not least, a special mention goes to the man running the pizza oven at the main pool. He deserves a Nobel Peace Prize for his craft. He was just killing it all day, every day, serving up perfect pizzas with a smile. It's this level of service and genuine warmth from the staff that makes Excellence Playa Mujeres feel like a home away from home. We came back home so refreshed and can't wait to return.

I visited Cancun for the first time, and I'm so glad I stayed at Excellence Playa Mujeres. Our stay…read morewas for 7 days in a Junior Suite with the Excellence Club upgrade. Excellence Club: The upgrade gives you perks that, in my opinion, are worth the splurge. You get a private beach area, a private pool, exclusive access to the Magna restaurant, and a lounge bar. In your room, they add fresh flowers, sparkling wine, and an upgraded mini bar. You also get a different room service menu and a hydrotherapy session per person. Staff: Absolutely every staff member gave us phenomenal service. Many returning guests said the staff is why they came back. Some other resorts are more technologically advanced, but Excellence is top tier for its service. Someone is always checking in, and anything you need is taken care of right away. Pools/Beach: There are several pools, including a main pool with a swim-up bar. I called this the party area because it has music and afternoon activities/games. My favorite spot to lounge was near the "lazy river" across from the ping pong and billiards. This area is quieter, and they also have some day beds available. People get up EARLY to save the day beds and the lounge chairs. One morning, I headed down just before 8 AM, and there were only two day beds left. People leave towels, bags, or books to save space. The resort does not allow this, but it's difficult to enforce because you can't tell if someone is away swimming or grabbing a snack somewhere. Be a nice human, and don't save a space for three hours while you're up in your room sleeping. The beach also has a lot of lounge chairs and day beds. I've visited the beach in the morning and in the afternoon around 1 PM and was able to snag a lounge chair. Both pool and beach areas are very well attended! There is someone going around every 10 - 20 minutes checking in on you to see if you need water, drinks, or food. Restaurants/Food: It is impossible to absolutely kill all food categories at a resort. I'm going to be honest, the American food was not it. I wasn't a fan of cheeseburgers, wings, or pizza. However, there were some restaurants and food items that stood out to me. For breakfast, you can't go wrong with the Kitchen Table. It's a brunch buffet, and my go-to was the made-to-order omelets, chilaquiles, and French toast. The freshly squeezed orange juice was amazing, AND be sure to order a cappuccino instead of their regular coffee. For lunch, I highly recommend the fish tacos at Lobster House or the agua chiles and the crunchy salmon tacos from Olas. You get a great view of the beach while you eat, and it's a great vibe. One of our favorite dinners was the interactive dining at Spice. This does require a reservation, and I recommend making this reservation when you check in. It's a teppanyaki-style dinner, and you're in a separate room with 10 people total. It's very intimate, and all the courses were delicious. Our favorite post-dinner hangout was at the Sports Bar. They have a small pool table and will likely have a game that you're looking to catch while you enjoy a beer or cocktail. Aroma was our go-to for our morning coffee and our nightly ice cream scoop before heading to our room. Their iced hazelnut coffee was excellent, and I loved their lemon sorbet. You also cannot go wrong with the 24/7 room service. Experiences/Show: Download the Excellence Collection app. You'll use it every day for entertainment schedules and restaurant menus and dress codes. There are daily fitness offerings like yoga, pickleball, volleyball, or Zumba and activities like Sip Wine & Paint and Cantarito painting on the beach. Some events have limited spots, so arrive early. Every Thursday is the Mexican Fiesta with mariachi and a huge buffet (and a ton of margaritas), so it's a great time. Shows we loved were the Burlesque, Elegance Circo, and the Magic Show. Seasons Transfer: If you stay 7 days, you get a free airport pick-up and drop-off. Seasons provided great instructions, and finding our driver was easy. The vehicle was comfortable with room for six. Our return trip felt hectic because of an accident that caused major traffic. We still made the flight, but I recommend requesting an earlier pick-up time just in case. Junior Suite: I still think about this bed. I took a picture of the mattress brand because I want one at home. The pillows were perfect, and they gave us four. The couch wasn't comfortable, and the TV options were limited. I wish there was a Netflix login option. I'm hoping this is part of the hotel renovation. There's a tub near the window we didn't use, but it was a nice option. The ocean-view balcony was 10/10. The bathroom has a glass door, so not super private, but the shower was huge with a rainfall head. Closet space was great, and the robes and slippers got daily use. Overall, I was very happy with our stay. It's worth the money, and I felt like I was in an episode of White Lotus when they greeted us with champagne.

Our stay at ATELIER Playa Mujeres was truly next level easily one of the best all-inclusive…read moreexperiences I've ever had. From the moment we arrived, the service was on another level. The staff treats you like family while still delivering top tier luxury. The drinks? Top of the line. Not watered down, not basic real quality liquor, crafted cocktails, and premium options everywhere you go. The food was consistently fresh, beautifully presented, and restaurant quality at every spot on the property. No "typical all-inclusive" shortcuts here everything tasted made to order. And the ambiance... unbeatable. The architecture, the art inspired design, the infinity pools, the beach views it seriously feels like heaven on earth. Every corner of the resort is peaceful, clean, and stunning. Honestly, it's the kind of place that makes you think about going back every single day after you leave. 5 stars isn't enough.

My first visit in to the Atelier in 2025 was so incredible I was excited to return this year. Last…read moreyear, the hotel surprised me with birthday decorations in my room, so I naturally expected something similar this year. I even noted my birthday on the reservation and mentioned it to my butler the day of. Unfortunately, my birthday came and went with nothing. Only after I complained did decorations appear the following day along with an opportunity for a free spa massage in exchange for listening to a 90 min sales pitch. After such a missed opportunity with the birthday decor, I should've known it was going downhill from here. After the presentation that ended up being 3 hours not 90 mins, I signed up the the Inspira vacation membership but changed my mind the following day. I submitted a cancellation request for the membership within the contract's grace period and received no response until after that period had passed. It's says a lot about the character of a brand when a company is highly responsive during the sales process but far less responsive when a customer exercises their contractual rights. Also, Maria Dolores wasn't great. It was actually a 5/10. The other restaurants on property have way better food. After this experience, I will NEVER return.

Creating seating at the various restaurants for our 3-generation, 15-member family group was, at…read morefirst, a challenge for restaurant staff, but they rose well to the occasion & made it work after the first few days, especially with he supervision of Nancy in the Market Restaurant & Munther Shawa, Head of Food & Beverage for the hotel; they were of tremendous help. I loved nearly everything about the hotel: the bathrobes which I wore every morning to & from the main pool for my 6 AM, 40-lap swim, the large walk-in shower (put a towel on the floor in there as it can be slippery), a large tube of tooth paste was a surprising addition to the bathroom toiletries, plus excellent body lotion (also a rarity) & shower gel. The variety of light switches & sensors throughout the room made for a bit of a challenge when it came to turning off lights as needed/wanted. Housekeeping staff was great with room cleaning & evening turn-down service (little chocolates included!), the enjoy-all-you-want-liquor shelf & the generous drinks/snacks in the mini-fridge, plus multiple comfy chairs & couches both in the room & on the balcony. Our jacuzzi were not the most powerful but the jacuzzi in one of our 3 sons' rooms was the perfect rainy-afternoon distraction for their 4 young kids. And what's not to love when there are full length picture windows on 2 sides of the jacuzzi so you can see out to the sky & your porch? Staff everywhere was friendly, most know a good enough amount of English, Alberto @ Guest Services was as helpful as can be, the gym is the most impressive one I have ever seen & 2 of our kids did full blown workouts every morning (super large, very well outfitted, clean, great lighting), the grounds are meticulously cared for, including such details as broom-cleaning the ceilings of the breezeways. The main pool gets same attention to detail with the hand-cleaning of its sides several times a day (thank you to Trainee, Carlos, for making chaise loungers available to our large crew every day). The pools next to the kids' club are a huge draw for kids (& adults!) of all ages (no drinks allowed to be brought there) with the "blob" being SO fun to jump up & down on, the multiple water slides, sprayers, nearby chaise lounges & lifeguard. I loved the Sweet Corner, where we enjoyed lattes, frappes, milkshakes, cinnamon rolls, muffins, ice cream & more with staff bringing in fresh inventory several times /day. Us grandparents enjoyed our morning coffees post-swim before the sons, daughters-in-law & all their kids woke up, did their workouts & then gathered for breakfast. Higher end alcohol is offered at the many, many (& I mean many) bars, which was a nice perk (Wences at the Aqua Bar puts together some great drinks), there are several soft ice cream dispensers, plus a great juice bar, several laps pools offering quieter spots for sunning, an adults-only pool & bar, the beach is fully tractor-cleaned every morning, there are tons of palapas on the beach, and the beachside Dunas Restaurant offers good options although the wait time can be long for a table & then your food. We ended our days watching the 8 PM live theater shows with such themes as Michael Jackson, Mario Brothers, Afro-Caribbean performers & acrobatics which our 7 grandchildren (from age 7 months to 8 years) all loved & ended at the perfect time for ALL of us to be ready to sleep after long, active days. Let me finish by saying that the food service & choices are a show stopper; the diversity of food, especially at breakfast (think: dinner for breakfast!) was both colorful, varied, healthy, fresh, filling & I cannot imagine someone not finding much to enjoy. I look back at my photos now & realize that there were food items I wish that I had chosen, even though I loved nearly everything I ate. I would gladly return to this hotel.

So far the best all-inclusive resort stay yet!! Everything is so well well maintained and clean…read more The staff is incredible - there to make your stay the best. Everything from adventures to lay-relax.

Casa de los Sueños (House of Dreams): Must book if you are looking for a reasonable boutique hotel!…read moreIt is located next to a private residence and also the 5-star Impressions Hotel (Hyatt). Once you stay here, you have options to rent bicycles (complimentary) and golf carts from here. I highly recommend getting one of the golf carts from here, as they book out fast. Otherwise, you will have to go downtown to rent them for an hourly rate or daily fee. The hotel has a relationship with Kin Ha beachfront restaurant, which is below the hotel. It is not connected, so you must travel down the stairs and cross the side road to enter the Kin Ha beachfront restaurant for complimentary breakfast (any entree with one simple coffee or juice). You can also lay out at their beach club, which has complimentary kayaking, snorkeling, and paddleboarding (tipping recommended). The rooms are grand and colorful. The pool and ocean views are amazing. There are 13 rooms in this boutique hotel. I was advised that the best rooms here are Grace, Love, and Serenity. You must notify the front desk if you want your room cleaned. Otherwise, you can request items/amenities (even a beach towel) from the front desk. Some other things to note here are the laundry room and jewelry/hat store. The options are a bit limited compared to downtown. Why Casa de los Sueños? This isn't just a place to sleep--it's an integral part of the island (Isla Mujeres) experience. There is someone always to greet you in the lobby. I felt safe throughout my stay here.

I came here during covid just to get away and I enjoyed every second of my stay!!! I loved the…read moreviews, my room, the food was very delicious and the location was excellent! I'm actually thinking about going again.

Location - excellent. Completely beach front. Easy to get to the hotel…read more Rooms- we stayed in 2 different ones. The plunge pool room was my favorite. It has the most awesome view. There is a small patio between the room and the plunge pool. They provide you with a hammock for that area. It is also lit for nighttime use. The water was clean. It was a large room. It had large shower that has a full length window to a garden area. No one can see you, just in case you were wondering. Service - even before we arrived. I contacted the hotel through whats App. I needed help with the booking. Alex was wonderful and helped me every step of the way. He went beyond his job description to help me. He even helped me set up a romantic gesture for our anniversary. He helped with transportation. He even checked on us when we had not arrived to the hotel yet. Luigi helped check us in. Always asked how our day was going and gave us suggestions on where to eat. The grounds are monitored by a security guard at night. So we felt safe enough to hang out at the beach at night. It is also within walking distance to the main Avenue with all the top restaurants and many shops.

On the beach. You can go from your bed to the ocean in…read moreseconds. There are only 6 rooms so it's very intimate. The bed was perfect. The shower was hot! The best part are the employees! Wow. Every person was so friendly and welcoming. And not the kind of welcoming you'll get at a W but actually nice humans. Stay here. We will be back! Also, the beach is amazing!

Great hotel, great beach, great food & bar (although very pricy.) Martha at reception is lovely &…read moreso helpful. All the pool & beach staff are wonderful & make sure you have everything you need. Close access to town so you can walk around & choose from many wonderful restaurants. We've been going for 13 years & just love the Island.

Nice, clean, centrally located condo-hotel with a clean beach but my god, it's not the place to…read morerelax or take a mid day siesta in the room when you need a break from the sun. Between the screaming kids and loud older college age people at the pool we almost moved hotels. It wasn't just one day, it was every day. The hotel tried to accommodate us to a better room but it just didn't help as the sound travels straight up from the pool. If you don't mind that I would recommend it.

Second visit and another GREAT vacation! We have been fortunate to travel to some amazing…read moredestinations and this place is special. It's fairly new and a lot to love here. But we read a lot of reviews at Yelp, trip advisor, ect, and the reviews are mostly glowing and no mention of anything that could be better. I wholeheartedly recommend this resort, but there were a few things that could have been better. But thus was overall the best AI and we will return. Shootout to an exceptional employee Jhordy at inspira pool who went way above and hope to see next time. Our butlers, Ping Ting and Aline were fabulous.. and will request them next time. They made everything run smoother and got us ALL the reservations at the times we wanted. Def would have not happened w/o a butler. Not intrusive at all. appreciated fuss made for our 27th anniversary . A lot sets this apart from other all inclusives. I feel the food and the cocktails are better and more selecting. We often are celebrating either a birthday or anniversary on vacation, and they always ask at resorts.But then nothing is ever done or said to honor it, which is disappointing. That was not the case here. It seemed every server congratulated us on what we are celebrating. made us feel very special, plus I assume the butlers sent roses and champagne with a big chocolate heart to our room. very much appreciated. It might seem childish, but these dates mean something to me, and I appreciate when they are acknowledged. This is a fairly new resort, and everything seems very clean and well kept. The staff was warm, welcoming, friendly, and helpful. If they were understaffed or having a bad day, they sure hid it. Love the way the common areas and bathrooms smell ... omg you will see. I love the fragrance of the molten brown amenities ..going to buy some. Our inspira swim out room was large, quiet, and luxurious. Well-appointed and lovely. The tub was amazing, but they don't have shampoo and conditioner in that area, and the areas they do have amenities it's locked in, so you can't move it. Is inspira worth the extra? We did it both times. Would not risk being upgraded to an inspire Without the cost. Inspira gives you more access, and I believe a bump in service. If you are fortunate enough to afford it then get it ... if not then don't. In the reviews, I didn't run across many with even minor complaints that they could improve, but there are always things that could be better. I'm gonna put those in the tip area ,so if they want to improve a bit on an already great resort. I love it here and the staff are the truly the best. What signs they have are easy Missed And they don't have a lot of signs directing you especially to area that used to be for families. Personally, I think they wanted to make it harder for the family.People to come over to the all adult area back when it was two different resorts. Now that it. 's all adult I really think they should figure out a way to make it easier to navigate. We didn't know that there was a restaurant that had Buffet for all three meals Until halfway through our second Visit. Well i'm gonna leave some tips In the tip area. Because I don't want this to seem like I had a bad trip. This was incredibly relaxing and luxurious and wonderful. Exceptional staff make all the difference. Mixologists at Calle bar are so fun to watch them create liquid art. No one ignored us and no bad attitudes. I would say one of ... possibly the best all inclusive we have tried in all our travels. Sorry sandals, excellence, secrets, Iberostar u have been out done. employees went above the call bring lots of tip money.

Five star all-inclusive and adults only resort!…read more Newly opened resort about 40 mins from Cancun airport and 20 minutes further from hotel zone. Our reservations was for (7) days and the length of time felt right. We booked two excursions; (i) visit Chichen Itza on a tour; and (ii) visit Playa Mujeres on a catamaran. Chicen Itza is a "must do" if you visit Cancun for the first-time (no question). Following our two excursions it was back to the resort to relax, eat and sleep! The resort has (7) eateries from avant garde, to breakfast buffet, steakhouse, italian, american, asian and pastry cafe. The exquisite culinary cuisines at each restaurant was phenomenal but the steakhouse, asian and buffet ranked highest for me. The bars on property were sexy and classy from the rooftop ocean views, lobby and swim up bars with the staff making our experience special. By far, the sky bar and lobby bar were the spots for me each day serving "top shelf drinks". There is also no need to leave your room if you're hungry, room service was impeccable by bringing your meals in a warm service cart with all the condiments and proper silverware. I highly recommend the New York Strip! There is no denying feeling compelled to stay on property to maximize an all-inclusive, but this is one property I'd have no issues being stranded at. Service is first-class, staff is highly attentive and respectful of your privacy and the resort is highly luxurious. If the opportunity to splurge on a room permits, I'd recommend the swim up pool on the ground floor(s) to enjoy swimming under the stars at night with that someone special, you'll forever remember those moments.

Great place! And the staff extremely professional and welcoming! The food was as well great…read more My only complain is on new year eve they had a party at the beach. All was great DJ was playing great songs. They had a live band come on stage and first songs all English... I'm thinking this is the warm up for some good Spanish Caribbean songs! We are in Mexico! Nope completely wrong! All English songs! Britney Spears songs! Why!!! I left the USA so that I would hear other music not listen to English! Villa del Palmar let's incorporate more Spanish Caribbean music! Let's get in touch with the local cultures. Estamos en Mexico y queres escuchar algo Rico!

Staff is ok , usually check out is 12 pm , here it's 11 am…read moreand we asked for an hour more and they refused !!!! Never coming back to this place. We had suite for 5 days !!!

The location is great, walking distance to North Beach, great restaurants, and night life and…read moreshopping on Hidalgo Street. In past stays on the island, we rented a golf cart and due to the location of this property, did not need to do so. Fantastic location. The front desk was closed, when we arrived, and had to get an on-site spa masseuse call the hotel manager so we could check-in. Once we connected with the manager, things went very smooth. We arrived to the room, we realized that It had two queen beds rather than the king bed that we reserved. Spoke to the manager and she advised that the rooms with king beds had broken ac. Special note- the manager, Alex, communicated very well, attentive to our needs and offered excellent customer service. She was impressive. The room was clean, large, with all accommodations "as advertised." We were impressed with the cleanliness of the room. It had a mini kitchen, medium sized fridge, and nice closet. The facility offered beach towels in addition to bathroom towels. The towels were of high quality and nice. Our first night, we experienced the ac not cooling well, notified Alex and she promptly addressed our concern and we were very happy. The pool was clean. Spa was not working. Area outside of our hotel room was clean and well-groomed for a tropical type setting. Love the occasional iguana's roaming freely through the area as this contributed to the positive experience. We understand that the price point of this hotel is on the lower end. Based on this we rated it as 4. The hotel is in a fantastic location. Do not expect luxurious accommodations. We would stay here again.

I have been to Isla Mujeres many times and LOVE going and getting a massage from the Spa in this…read morehotel. This week I had the pleasure of getting a 90 minute massage (1,450 pesos) from Miranda. I went to her in a lot of pain - and left feeling refreshed and energized. I even walked 10 miles afterwards, and was not in pain at all! It was such an amazing turnaround that it surprised me! I'll be back next time, and hopefully Miranda will be there to help me out!