The spa itself is absolutely stunning! So, it puts you in the ambiance which is great. We were staying at the hotel & saw the spa packages which we were intrigued by the Ritual Eclipse couple package which was intended to be a 60 min massage, a cycle between the sauna, private pool, and a ritual bath with floral and herbs. We were excited when told we could schedule our services whenever because they have the massage therapist come based on appointments.
So, we arrived and the massage therapist rushed us out the sauna (which never got hot enough) to do our massages. The massages were great but there was no direction provided about any of the other services. In fact, once we finished our massages, we weren't offered tea, water or told anything. They just got up and started having a conversation as we were laying there. After about 10 minutes, my partner and I got up to ask them & they said that the bath was ready & that they were leaving because they were done. We were left in the spa by ourselves for the reminder of the time. This left us really confused. So, we sat in the luke warm sauna (which seemed to be turned off) and then got in the tub which felt like they had taken sprigs off of the nearby plants & thew it in there. It looked nothing like the photos they had presented with flowers and herbs.
We went to shower & there was no soap, shampoo or anything just body lotion. Because we never received any of the drinks, we told the front desk which they apologized because they had forgotten to bring it up.
This was nearly nowhere close to what we expected other than being in a beautifully decorated space. read more