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    Ritmo Latino / Ritmo Rock

    4.0 (1 review)

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    17 years ago

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    Neiman Marcus

    Neiman Marcus

    3.5(127 reviews)
    3.2 miDowntown
    $$$$

    Iconic Store with and Iconic Past, Here today, but may be gone tomorrow…read more... This is an amazing store with amazing architecture, but sadly this store may be in the past very soon. Despite preservationists efforts to save the store, along with the Dallas City Council itself, it appears this store's days may be numbered. If you want an amazing shopping experience with amazing selection and service, get there while you still can!

    This is the OG Neiman Marcus store in downtown Dallas, since 1914. I've always been a big fan of…read moreNeiman Marcus, especially the Beverly Hills location, which has long been one of my favorites. While staying at the Adolphus Hotel in Dallas, my friend and I decided to stop by this flagship store, especially knowing it's a legendary location and currently at risk of closing. My friend was interested in buying some shoes and a purse as she lives abroad and was doing a lot of shopping (time to rack up on InCircle points) but once we walked in and realized how quiet and silent the store was, we decided to just have a coffee and then proceed to another store later. While I understand that the building has undergone architectural changes over the years, the ground floor felt underwhelming in terms of interior design. On a quiet Tuesday afternoon, the store was practically empty. We decided to grab coffee downstairs at the Expresso Bar, but the atmosphere was a bit off. A security guard in a bulletproof vest, visibly armed, stared at me for a second, which was somewhat unsettling. He moved on, but it made the space feel more tense than welcoming. We were dressed nicely--my friend had on a Chanel top, I was wearing fancy Italian loafers....so it likely wasn't about our appearance. There's nothing signature "Neiman's" or luxurious about the Expresso Bar or its presentation. Two iced lattes and a cookie served at a counter in plastic cups came to $20 with tip, which felt pricey considering the overall experience. The only other people in the bar seemed to be employees on break. I've read wonderful things about the Zodiac restaurant upstairs and wish we had time to check it out. I truly hope this iconic store stays open, but it could definitely use some fresh energy and warmth to bring it back to life. Some good energizing or soothing shopping music (even a piano) could do wonders.

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    Neiman Marcus
    Neiman Marcus - 1st floor.

    1st floor.

    Neiman Marcus

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    Zara

    Zara

    1.8(107 reviews)
    13.0 miNorth Dallas
    $$

    This experience confirmed exactly what countless online reviews already warn about: inconsistent…read morequality, poor customer service, and a frustrating return process. I placed a $250 order and received a pair of pink shorts from the limited Special K-Pop Demon Hunters one-time collaboration for my niece's birthday. The item arrived visibly stained, snagged, and pilled. It looked unmistakably like a worn return that had been carelessly repackaged and resold at full price. This was not a minor flaw. It was obvious damage. Because this was a one-time collaboration piece, it is now completely sold out and will likely never be restocked. That makes this situation significantly worse. The only "resolution" offered was for me to return the item for a refund -- meaning Zara's error cost my niece her birthday gift, and I am left scrambling to replace something that cannot be repurchased. I contacted customer service twice -- once via chat and once by phone. Both representatives repeated the same scripted response: return it. The phone representative was dismissive, audibly annoyed, and spoke to me in a condescending tone, as though expecting basic quality control was unreasonable. A global retailer should not be reselling damaged returned merchandise without proper inspection. And if this reflects broader fulfillment practices, that is deeply concerning. A quick search of Zara reviews shows that complaints about inconsistent quality and poor customer service are not new. Unfortunately, I can now confirm this firsthand. I hope this review reaches someone in leadership who is willing to address what appears to be a recurring operational failure. It is unfortunate, because Zara appears to have a strong selection of children's clothing and exciting collaborations with major brands and cultural franchises. However, partnerships of that scale deserve fulfillment standards that reflect the value of those names. Based on this experience, I will not be ordering again.

    My husband and I shopped at ZARA on January 21st. He purchased a pair of pants and a cardigan. He…read morekept the cardigan but the pants were too short and he wanted to return them. He paid cash. The associate verified his phone number. He never received a text receipt. I called the ZARA customer service 6 times! They were absolutely NO help. Each time they said that would follow up. They did send me a receipt with the cardigan, which I kept, but sent me a receipt from another customer with their master card number. How irresponsible! I asked the manager if I could just get a store credit ..her reply was No without a receipt. She told me I could get something for $13, nothing in that store was $13 at that time. I was in there today,Feb 10 to take care of this matter. I work retail and understand how important customer service is. I'll never shop at the Galleria ZARA!

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    Zara
    Zara
    Zara

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    Wild Bill's Western Store - Buckles and belts 1/10/26

    Wild Bill's Western Store

    4.5(197 reviews)
    3.0 miWest End, Downtown
    $$

    A Must-Visit Texas Experience - Incredible Service & True Craftsmanship!…read more I cannot recommend Wild Bill's Western Store enough! My sister flew all the way from Germany wanting to take a piece of Texas back home with her, and we are so grateful we found this place. We were initially struggling to find boots that fit, but we were quickly approached by an incredible gentleman who turned our frustration into an education. He was so kind and passionate; he explained that for tall boots, it's about the calf fit, not just the sole size. He taught us how to read the codes inside the boots rather than just the size tag and personally helped us try them on and off with such patience. When we moved to the hats, he was just as helpful. He made sure we picked hats that wouldn't fly off while horseback riding and helped us color-match them perfectly to our new boots. He even steamed and customized the hats right there (the photo of him working his magic with the steam is a memory we'll cherish!) to ensure a perfect, firm fit. Beyond his expertise, he shared the wonderful 70-year history of his father's store. He made us feel so welcome and happy--it felt like talking to a great father figure. We didn't stop talking about his kindness all the way to the car. If you want top-notch customer service and an authentic Texas welcome, please go see him. He made our entire trip special!

    This is a fun shop located in the Historic West End of downtown Dallas…read more The have boots, hats, belt buckles, clothing, ornaments, stuffed animals, coats and so much more. We walked around and decided to purchase our ornament for our trip to Texas 2026. Certainly worth checking out. Service was so nice. The store is fully stocked and the prices are great.

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    Wild Bill's Western Store - Entrance 1/10/26

    Entrance 1/10/26

    Wild Bill's Western Store
    Wild Bill's Western Store

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    Ritmo Latino / Ritmo Rock - shopping - Updated May 2026

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