I took my autistic 3 year old son in there for his first visit and he had a complete meltdown, but…read morethe staff was so amazing!! So understanding, so patient and kind. 10 out of 10 recommend

I had a very unsettling experience here yesterday. My son…read morehas been going to this dentist for the last 5 years, pretty much since this location has been opened. We have never had a bad experience until yesterday. Last week we went in for a routine cleaning and checkup. Once again, they had new staff working in the office area and it was another new lady doing his cleaning (seems like they go through staff quite often). This time was different, he had never had any cavities prior to this appointment. They told us that they had found 3 cavities and that they wanted to do a preventive kind of filling (SDF), which we were totally okay with moving forward so we scheduled the appointment for the following week (which brings me back to yesterday). When we went in, the lady at the front desk asked us once again if we were ok with moving forward with the treatment, which I confirmed (again). She then handed me the tablet and asked me to view and sign a form. Something told me to really read that form and I'm glad I did. I read the top portions then scrolled down, went to sign and just barely glanced up a bit more to see that they had marked down 5 teeth. When I went to the counter to ask, she confirmed that there were 5 cavities. I then proceeded to tell her that last week there were only 3 and I was confused as to why their paperwork says 5. Then out of no where, a random lady with an attitude problem popped out from the cubby in the corner and told me that she will have the doctor sit down with us in a room before we continue any further, which I agreed. Now usually I have a big attitude problem, but I really kept my cool the whole time I was there. We were called back within 2 minutes and she proceeded to take us back to a closed room that we have never been in before. The doctor came in and told me is going to take another look into his mouth and asked his staff to pull up the picture of his teeth. He then proceeded to tell me he does have 5 cavities and that maybe we didn't hear it right last week. But I would have remembered because he specifically told me it was 3 of his molars, not it's all 4 molars and 1 in the side. I then told him I was not comfortable at the moment with what was going on. He then got up and changed his attitude real quick, told me that was fine, we will cancel today and I can find a new dentist for all further appointments going forward. He then turned his back to me and closed out all the pictures and records on the computer. I then agreed with him because why the hell would I want to bring him to a place where we can't trust. I did cancel all appointments moving forward and I encourage everyone else to do the same!!! After we left, I felt so gross and I knew I needed to do something. I usually don't do this type of thing but I feel the public needs to know how they run their business. It's not right.

They changed my daughter's treatment plan in the OR and extracted a tooth based on X-rays that did…read morenot belong to her. Without any other complaint, this would be enough to never enter this establishment again. Absolute negligence and dental malpractice from both the dentist, Dr. Mugatash (Jacobson Dental Corp) and Children's Choice (Yuba City) as a whole. They should not be trusted with children. How do you take a pano X-ray and file it under the wrong patient? How can a doctor and an assistant both look at a pano multiple times, even complimenting the clarity of it, and not realize before changing a treatment plan and operating on a child's mouth that the teeth on the screen don't match or look like the teeth in the patient's mouth? My daughter experienced unnecessary pain and trauma due to the mistakes made in her chart and by Dr. Mugatash, the assistant (Sarb), and other staff at the location in Yuba City. When checking out yesterday, a front desk staff member, Kristen (sp?), scoffed at me and was argumentative and rude multiple times; denying this mistake ever happened. She withheld my bank card from me when I asked for it back at check out. She cancelled my future appointments without informing me. I asked to speak to the doctor and assistant multiple times and I was told Sarb was on break and the doctor had no time for me as he was busy with other patients. I have been coming to this dental office for 10-15 years and there have been multiple times I've checked in with my kids and we've sat in the office for more than 20 min. waiting to be called back for treatment. Other times we've been called back but the entire cleaning/xray procedure took over an hour to complete for one child. The building itself is awful... peeling paint... broken electronics everywhere... the only reason I've stayed as long as I have is the convenience of being to have all my kids done simultaneously.. after the treatment of my daughter yesterday it is not worth it.

Son went in for sedation/dental procedure Dr Sam and Dr Poage the anesthesiologist were very good…read morewith my son he was really scared and they handled him with very good care, staff was polite and giving me updates as the procedure went on.

Best pediatric dental office ever! the staff is so friendly, and you can tell that they truly enjoy…read moreworking with kids. Angie was so patient with my daughter who was hesitant about letting the Dr look at her teeth, but by the end of the visit she was asking to stay! 10/10

I do not recommend this place for braces, I was supposed to have mine on for 30 months, it took 34…read moreto get them off. Kept telling me countless times I'm getting them off in the next appointment, but it's just repetitive and it was appointment after appointment and didn't get them off like they said i would. For dental and especially orthodontic purposes i would 100% recommend Hoybjerg Orthodontics, it is not far from this place.

We have been patients of Dr. Kim for approximately 18 years!! The office staff is always so nice…read moreand pleasant, Dr.Kim is the best!!! Dr.Kim always comes out after the appointment and explains everything that's going on with your child's dental health and really makes both parents and kids feel so comfortable!!!

Absolutely incredible staff, they are so great with the kids. Dr Thiel is Knowledgeable,…read moreprofessional, and she always wants to do what is best for her little patients rather than make another dollar off of them. Truly the best pediatric dentist I've ever experienced.

They want you to be 15 minutes early so you and your child can sit in the waiting room until 30…read moreminutes past your appointment time and then sit in the exam room for another 30 minutes waiting to see a doctor. It gets to be ridiculous

Dermatology Department - It should not take an hour to see a patient. I don't think that the staff…read morehere moves with a purpose. Health care professionals have a duty to care and do no harm. Waiting so long creates harm and negligence. Please do the needful and get things done expeditiously or hire more competent staff. Thanks.

We have been coming to this dentist for two decades. Although the original dentist has retired, the…read morenew dentists and office staff are fabulous! Very appreciative of how thorough they are. How friendly they are. Always giving us a welcoming experience. My daughter has a love-hate relationship with the Dentist and I appreciate how patient they are with her!

Been telling them for months that a tooth of mine is very sensitive and sore and that it's very…read morehard to eat with it and they gaslighted me and told me it was fine. Then in the last month I went, "OH... you need a root canal!". How did they not detect this sooner to where we could've prevented and fixed it? I even brush with a special prescription toothpaste they gave me.Then they refer me to these doctors who specialize in that as well as wisdom teeth but they can't call the doctors themselves even though I can't get ahold of them. If anyone wonders why I'm still there as an adult, they allow it if you've been there since you were little.. and I'm autistic so it's more comfortable. They are nice and all but avoiding patients concerns as I've had multiple troubles with them beforehand.

Made appointment at 10 am. Waited for 1 hour before been seen wasnt even form what going on went…read more and ask fron clerk there excuses oh something went down i think that some kind of bs!!! Don't waste your time go to this place unless u have time to wait for hours like you have nothing to do. So if you do go here go check in 1 hour early and leave tell them to call you when it your turn and lost your spot

Stephanie has been an excellent DRA and a truly supportive presence. She is reliable, organized,…read moreand always willing to help when needed. Stephanie explains things clearly, takes the time to make sure everyone understands, and approaches her role with patience and professionalism. What really stands out is her dedication and kindness. She goes above and beyond to support others, creates a comfortable and encouraging environment, and handles responsibilities with confidence. Stephanie is approachable, trustworthy, and consistently dependable. Overall, Stephanie is a valuable asset in her role as a DRA, and anyone working with her benefits from her support, leadership, and positive attitude. I highly recommend her.

The staff was absolutely wonderful. The dental assistants are so kind and helpful. The dentist is…read morethe best I ever have had. She explains what the plan is, and the process. She answers all questions happily. I 100% recommend this office

This has been a very comfortable experience. 67 yrs old my first time. Braces are coming off today…read more Every step was explained visits were great. Dr. Adam was easy to work with all the staff freindly and helpful. 14months went by easily. Very happy with the experience.

The sweetest staff !! So helpful and kind I really like it here ! So clean all my children enjoy it…read morehere they have iPads for the kids and cartoons playing for them while you wait

Thank you Access Dental in Yuba City. I have not been happy with the Dentist that I have had for at…read moreleast 5 years. I was given a next day appointment and today I was in getting work done that I really needed. They have great financing options and EVERY employee was very friendly. The dentist that I had was the friendliest dentist that I have ever had. I am thrilled with my experience. Thank you!

I went in and had the worst experience. They had me drive there 2 times and still wouldn't do…read moreanything but tell me to go to a specialist. They should have done that the first visit, especially being an hour away. Had me get a waiver from my heart specialist and then when presented, still refused to remove a tooth that has a hole in it. Nope. The dentist even joked about pulling one tooth each visit because I want them all out. I have a serious neck injury and they scoffed at me, while showing them why I have high blood pressure.