1. Rio Upscale

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    Rio de Janeiro, RJ

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    9 years ago

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    Avis

    Avis

    (2 reviews)

    Centro

    Dont waste your time with this company. I had major problems in Rio with their affiliate called…read moreUnidas. Use Uber Comfort level cars. You will thank me for this. Also save on hassles, fees, fuel, time, etc. 1. 3 hours wait to get the rental car 2 out of 3 kiosks closed in main Rio's international airport missing cable for scanner for documents. staff using personal phone to grab copies of documents to be able to upload to their computer. no paper to print contracts 2. Garage pass card did not work to get out of airport garage 3. Required that car be washed and cleaned inside prior to return 4. car had many small panel issues. Staff mistyped name and email in contract made it impossible to call for assistance and to verify what issues were present at check out 5. toll pass did not work. I had to get out of express pass to pay each time 6. Return is poorly marked in airport garage and access roads 7. upon check in staff wanted to charge for a few speck of dust in trunk. 8. wanted me to sign a disclosure that required me to return the car within 1 hour if it was stollen or loose any insurance coverage. Problem is their 0800 number is served by recordings and it does not have an option to report theft and it is in portuguese and it requires a name mis-spelled as they did on contract and a local document ID never used to pick up the car 9. I will spare you the time reading further. Avoid it like the plague. Uber in Brazil is cheap enough that even uber black will cost a lot less and allow you to enjoy the vacation, instead of dealing with a company that is long gone and doesnt know. Staff , middle and upper management are mostly responsible for the mess. Company ultimately starting from Avis corporate for continuing to use a local rental company that is just a ponny show,

    HORRIBLE! Don't waste your time here. I literally had to wait in line for 4 hours today. On a…read moreholiday weekend, they only had one worker on duty and the process is so disorganized it takes over 30 minutes per client to do a simple registration. The staff was not even apologetic of the mess. They were having to print out and type things manually, then people would have to wait for cars to be washed an additional 30 minutes after waiting 3-4 hours in line to sign a contract. To top things off, I couldn't get a car because they would not accept a photocopy of my passport even though I was advised not to carry my passport due to the crime in Rio. Credit card and driver's license are not sufficient despite what the reservation confirmation details state.

    Unidas Aluguel de Carros

    Unidas Aluguel de Carros

    (1 review)

    Copacabana

    I had a good rental here, and a terrible experience. Both booked through Expedia. The first time…read morewas ok, except that the map of the pickup location shown in Expedia was completely wrong. Fortunately, I called the agency to confirm their address, or I could have ended up in the wrong part of the city. The second time, I had booked a car for the weekend and turned up at the appointed time, only to be told that there were no cars available that day. My reservation had been inexplicably changed to the previous day, with no effort made to inform me of that fact. I lost over four hours talking to a representative over the phone, visiting other rental companies nearby (none had cars available) and finally having to get to another part of the city where my only option was to rent a more expensive car with a different company. To add insult to injury, when I complained to Unidas, it took them three weeks before writing to me refusing to take any responsibility. Their response: "The management of the store says they are working normally in the day of the reservation. Including the car was prepared to you pick up." This, of course, was complete rubbish, when on the day in question I was told by a Unidas representative that not only was there no car at the agency I'd booked to pick it up at, but there were no cars available at any Unidas agency elsewhere in the city either. My follow-up response, asking if this was the result of a clerical or communication error within Unidas, received no response. A company that treats its customers with such disdain will not get my custom again.

    Rio Upscale - realestatesvcs - Updated October 2026

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