Ever since Ken Stanton was acquired by Private Equity-owned Music & Arts, customer service has…read moreplummeted. I recently needed to change my billing information as I got a new debit card. However, if you need to make a change to your billing information associated with lessons or music rentals, it cannot be done online, only over the phone. When you call, expect at least a 30-minute wait for "customer service". I finally called the store, and they were able to correct my billing information for lessons but not the rental. Then I had to spend another 30 minutes trying to get the instrument rental billing fixed. I finally just paid off the instrument balance so I wouldn't have to deal with them again. Finally, the way lessons are handled is a complete scam. Prior to the acquisition, if you needed to cancel a lesson in advance, you were not charged. Now you are charged regardless of when you cancel. You can "make up" the lessons, but this is nearly impossible during the summer when multiple weeks of lessons are being missed. The teacher doesn't have the flexibility to do that many make-ups. In short, it is a total scam. We will be looking for a new lesson location.

Came in looking to get my guitar restrung, left discovering that this store has WAY more and staff…read morethat are super knowledgeable. I spent a good amount of time in the Pro Audio keyboard and workstations area. Will be coming back again.

I came in to just look at classical guitars, I left with the George Benson. I've been wanting since…read morecollege. There was no pressure to buy and great assistance.

Bad bad bad. If your system allows a long time customer to pay for an item over 24hrs in advance,…read morethen be told that the customer is clear to come pick up the order "anytime"...only to have the customer drive all the way from Acworth...and present the completed order number to pick up the instrument...to then be informed that the instrument was actually sold the night before???? You need a better system....and no apology, no follow through, just a quick "sorry, it was sold last night" then the associate walked off??? Come on GC, I deserve better than that.

Nothing but a pleasant experience at the Alpharetta location, they offer great lessons for the kids…read moreat fair prices. We have bought plenty of musical instruments from them as well. Rally fair prices too, they also offer payment plans through synchrony credit card.

Had a great instrument purchasing experience here. The person helping us was very knowledgeable and…read moredid a good job adjusting and sending back different options for us to try. Check out took a bit longer than expected but we are happy overall with our experience with music and arts Alpharetta.

My 3 kids go here for Piano and singing lessons. Three great teachers all very different and suited…read moreto their styles with different teaching styles. A year ago I took them there and there was a month free for trial lessons so I took up singing lessons. Something that I have been wanting to do for 30 years. I love it. my 30 minutes of pure bliss every Thursday. The school is very well organised. They are very particular about the teachers. you will find very passionate professional teachers that have been doing this for a long time. The organisation is so good that it makes it one of the most reliable music schools in the area. Teachers won't change ( low turnover) and very well trained. Please take a look at the school and I swear you or your kids will get one of the best music educations here.

Having enjoyed a public holiday performance by singers representing the North Fulton School of…read moreMusic, I called to inquire regarding their program. I learned of their services, available agreement options, and a trial offering program. With this in mind, I scheduled our first "trial" lesson. However, when we arrived, we were to discover that the administrator had neglected to schedule the appointment with the instructor. Worse, that instructor was not accepting students on our preferred day, despite our originally having been informed otherwise. With forgiveness and hope encouraged by the quality of the facility and its popularity, we scheduled an alternative instructor and, for a time, enjoyed lessons as scheduled and of great quality. However, several months later, our instructor chose to pursue other endeavors resulting in our transfer to yet another teacher. We remained committed and continued on. In the coming months, we were to be treated to multiple, same-day cancellations via text from our instructor. "Multiple" representing the majority, of which there were also a handful of others with no more than a day or two of notice. When this occurred, we agreed with our instructor to lengthen subsequent lessons by the time missed due to cancellation. However, there was never a clear accounting provided and management, despite the number of occurrences, chose to never contact us directly. After about six occurrences impacting our weekly lesson within a little over three months, the last without promised response concerning rescheduling received at all, we finally chose to cancel our agreement and provided the required 30-day written notice to do so. Management acknowledged our cancellation, informed us of a pro-rated amount yet to be billed, and offered lessons for other instruments; without expressed concern for cause or further effort to retain. We declined. If...you live within a mile or two of the school, are incredibly flexible with your schedule, have no concern for regularity, and have no need for enhanced services such as web-based student/teacher portals; the North Fulton School of Music may be for you. Alternatively, and unfortunately, you may wish to pursue your lessons via a JoyfulTunes application as we ended up doing. It capably demonstrates as much concern as that which we experienced.

Friendly Staff, Good Selection, Open Floors…read more Come take your time and jam or take a lesson

Canton Music Shoppe has very tentative employees and are all very nice. I took bass lesson with…read moreJoshua Cline and he's an amazing teacher! They just moved locations and the new shop is incredible!! The owner Brennan has an amazing and fun vibe and is very helpful with any questions you may have! Come check them out!!

Everyone at the store is very friendly and helpful. Last…read moreAugust I dropped a school loaner tuba for repair. The guys took care of the tuba, the billing to school, and helped me load the tuba into my car. Last month I am looking for a specific music book for my son. I used their web form to ask question and the manager responded to all my questions. He had to special order my book. When the book arrived, I received email & voicemail informing me that the book is ready for pickup. Highly recommend the store for their customer service and knowledge.

Great price, maintenance, and very knowledgeable, friendly staff! We rent our children's…read moreinstruments from here, but they do so much more!

Professional and pleasant staff. The luthier/owner Matt handled a peg hole crack repair within 48…read morehours (with initial ETA at 4 days). His demeanor is authentic, kind, and experienced. The analysis was quick with several options provided as well as advisement to adjust the bridge for ease of learning & playing. The repair, tuning and cleaning up the instrument was reasonably priced. Violin sounded wonderful on arrival and the whole process super smooth, prompt and friendly. If I upgrade my violin in the future I will shop here first. Exceptional turnaround, fair pricing, excellent quality of workmanship and wonderful customer service.

Great service and commitment to quality. The staff truly cares about ensuring that young musicians…read morehave a great musical journey. My DD snapped the neck of her cello and they replaced it with no questions asked.

I have an MIM Nashville Tele I bought off reverb. Great guitar, horrible set up. I took it to Jaws…read moreand it's like a new axe. Great set up done. While there, the friendly staff invited me to try several guitars and amps not previously on my radar. Jaws remains on my preferred guitar techs and I recommend them highly.

Coming out of visiting a friend at Northside-Cherokee Hospital I spotted Jaws Guitars. Unexpectedly…read morebought a 'Nashville' brand p-bass. The price was so reasonable! Nice owner too. I've played this bass on many gigs and it's fine; nice neck, good sounding pickups (hey, pickup technology is STILL wire wrapped around magnets) Sure is nice to not have to babysit a vintage P-bass at gigs these days! I keep this one behind the seat in my car and it comes in handy.

Me and my beautiful daughter Alyssa love Bach to Rock. She takes piano lessons with Miss Emma, and…read moreshe learns lots of new things. The cost is a little expensive but it makes my daughter happy so I think that its worth it. You can chose lots of different instruments such as drums, piano, bass, and guitar. The service at B2R is very friendly and all the teachers and staff are really nice. I do reccomend.

Great staff, responsive and friendly. I have had two teachers here, both of whom played well and…read moretaught well -- skills which don't always correlate. Overall a wonderful place to learn music. If you have an interested child or you'd like to give lessons a try yourself, I recommend Bach to Rock without hesitation.

The Staffa at the Sandy Springs music are Awesome and sweet with the kids…read more The teachers are Awesome, patient and very thorough.

All teachers are great and very attentive. Their teaching methods keep their students engaged and…read morewanting to learn more