Mark Decker from Synergy has been so helpful in guiding me and my sister thru the labyrinth of home…read morehealth care. He and his company stay on top of everything that's going on with my parents. They respond very quickly to any questions and requests that we have and have guided us in preparing for the future with our parents. I highly recommend Synergy for your needs.

I used Synergy Home care for over 2 years to care for my Mother who has Alzheimer's in her home…read more After having dealt with another home care agency, I was relieved when I met the owner, Mark Decker. He really took the time to get to know both me and my Mother, and find a good match to provide exactly what we requested. He goes above and beyond to screen his employees, and Mark and his office staff were always available. After living in a dementia care assisted living neighborhood for over a year, we recently needed some extra help as she recovers from pneumonia and Mark was once again able to find a great fit in less than a day to come to our rescue so I could get back to work. I highly recommend Mark at Synergy Home Care in Bel Air.

When faced with a last minute change in my husband's needs for recovery following surgery, my first…read morecall was to Mark Decker at SYNERGY HomeCare. Neither the late notice nor the slight panic in my voice caused him concern. He quickly and efficiently put together a plan that allowed my husband to recover at home and that guaranteed that our environment was safe. He communicated with the hospital, coordinated the caregivers that we would need, and personally oversaw the implementation of our plan. Things only got better when we met our caregivers who were professional, friendly, and supportive, and who offered me numerous tips. Avoiding an in-patient rehab was our first priority, but we quickly found even more advantages to the services provided by SYNERGY HomeCare. We will be forever grateful for the personalized services that SYNERGY offers and the commitment to meeting the needs of each individual client.

Please beware of this place if you would like to talk to, or see your loved one and if you don't…read morewant to go broke. The only reason they are getting 2 stars is that the place was clean and many caregivers were nice. I did not care for the owner, Jenny at all. The cost is high and then look out for the extras... prescriptions are like 5x the cost I was paying with PillPack. Phones are discouraged and you have to call the main line to speak to the residents but no one ever answers the phone. I live out of state so calling was crucial. I called at least 50 times and the phone was only answered twice! I had not seen my mom in 3 months because of stupid covid crap and was heading to the west coast. I wanted to see my mom before I left because I missed her and just in case anything happened while I was gone, so I emailed and called and left messages about working something out. You would think paying almost $6000 a month would at least get you a phone call and/or compassion, but no... I offered to do ANYTHING to make this happen, meet outside, get tested, wear a space suit, volunteer work there etc... just wanted to hug her, touch her, let her know I loved her. What did I get? A bull crap canned message about cdc...??? Wrote and called again and got the same response. I Was planning to take her out of there when I got home, however she passed the day I got there. At least I got to hold her one more time but I never got to see her or know if she knew I was there. I will never, ever forgive Jenny/Awakenings for this.