He was awesome and super helpful. Showed up at 11 pm to help with out broken furnace in the middle…read moreof winter. Highly recommend this company'

I contacted Reid's to install a dog grooming tub for my home business. He came out and took a look,…read morecame up with a plan, and said he could do the work. He said to let him know when I got the tub down into the basement, and then he'd be able to come. However, from that point on he ignored me. I wasted time trying to get in touch with him. If he couldn't or didn't want to do this job, he should have just told me up front and I would have moved on and looked for somebody else, no hard feelings. To just leave me hanging like that, not knowing if he would ever come or not, is downright rude.

They showed up and very quickly diagnosed both plumbing projects we had. He (Wyatt) made short work…read moreof both repairs and we are in great shape again. Their pricing was also very competitive. I highly recommend Holeshot to everyone.

These guys are great! Have had them over a few times for different plumbing projects and they do a…read moregreat job for a good price. Highly recommend! Each job was done right.

In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

Good Job Sermon! We requested proposals from several…read moreelectrical companies for installation of a RV receptacle and a 20 amp receptacle and from those we selected Sermon to perform the project . They weren't the lowest cost but were close to my pencil estimate plus they were available to complete the project sooner rather than later. From arrival to look at what we needed done, providing a proposal, interfacing with the city permitting and inspection process, to completion of the work and communication with us; the Sermon personnel were very professional and efficient. The day the work was scheduled the two of them arrived between 8&9 as planned, they had the work well planned out, walked us through the planned work, efficiently completed the work with hardly any mess left behind, and 8 hours later walked us through the completed work. We turned the AC on in our trailer and voilà we can escape to air conditioned comfort in our trailer when it's super hot!!! They notified the city inspector that the installation was complete and this morning the city inspector inspected the work and approved it. Sermon provided us a copy of the city letter of notification for our records.

Not sure why the wildly varying reviews but we have dealt with Sermon on about 6 occasions. Yea,…read moresometimes you pay for a service call and its a miss, but they can't work for free. As for these parts markups, the prices I have been quoted were about the same or 10% more than me ordering it myself, so again, no huge markups from my experience. Our heat is currently out and they actually brought over some loaner space heaters because the part was 3 days out. The installed price for the part I need is only around $80 more than having it overnighted. Pretty honest prices in my cases.....