I had a reservation to pick up a rental truck at 8:00 am. Arrived at 7:59 am and waited until 8:25am. Nobody showed up. Called and left a message. Never heard back. I called u-haul customer service to arrange a pick up at an other location in Jackson. Extremely inconvenient and added an unnecessary layer of stress as we needed a specific size truck at a specific time today. We would have been totally messed over if that size truck was not available at secondary location. Do better!!! read more

i AM NOT SURE WHO ANSWERS THE PHONE FOR THIS PLACE BUT SHE HAS TO BE THE RUDEST WOMAN I Have ever talked to . She also hangs up on you and says she is the manager. RUDE and said I was . I was upset because they had been taking money out for months and put a lock on my unit because our credit card was hacked . It was fixed and they took our money but never took the lock off . I had to do it myself by the code she gave me. read more

Very friendly and helpful staff. The truck was not quite ready when requested due to another customer failing to bring it back on time. The staff notified me, promptly called the client to confirm return time, and then called me to coordinate my pick up time....less than an hour later. The equipment including the truck were great and the checkout and check in were painless. Thanks for the help and great support. read more

Completely fouled up a U Haul rental that was done properly by me (and confirmed with U Haul email). U Haul customer service people tried to reach owner, but got no response. Have no idea about their other services, but would not recommend rental from them. read more