I don't usually leave reviews because when I receive a good service, I chalk it up to them doing…read moretheir job correctly, but this time, I received an exceptional, above and beyond service which made me feel inclined to leave a review. My wife and I contacted them for a fridge repair. They sent us a technician named Erick B, and we are going to be their customer for all the appliance issues. Erick is very polite and on time, and if there's a delay and is going to be late, he will let you know on timely manner. He explained everything as he worked on the fridge, and although the repair ended up not being possible as we were going to need a new fridge, he really did everything he could to save the fridge and us a lot of money. On top of all that, what sold me to recommend this company and decided to call them for all of our appliance needs is their customer support and aftercare service. When the first diagnosis and fix didn't repair the problem, Erick came out to do a second diagnosis and when we concluded that it's a compressor failure, he helped us research for a quality fridge to replace our old one. Now, I don't have experience with any other technicians from this company, but if they are as good as Erick, you are in good hands. So, if you are in need of appliance repair, give this place a try, and maybe you'll get to enjoy the above and beyond customer service Erick has provided us

I called Sunday and scheduled Monday. Eric arrived as promised. Checked what's the issue with my…read moredryer. He ordered the parts and the following day he came to fix it

We've used Valley Appliances for our stove/oven repair and to fix our dryer over the last few…read moreyears. We have appliances that are 10+ years old. It has always been a great and quick experience. The tech is really knowledgeable and nice and makes repairs quickly. It is easy to schedule an appointment, and they are very upfront about potential cost, and what may need to be done. We will definitely continue to use Valley Appliances for any of our Appliance Repair needs

Bought a used fridge for $600. Within the first week the fridge stopped working. A mechanic came to…read morerepair it and it worked temporarily. It stopped working again within a week. I went out of the country for a half a year. Roommates didn't report it again and used another fridge instead. I came back, went to Valley Appliances, and was told that the warranty only lasted three months, even for something that never really worked. $600 down the drain. Also, they recommended replacing a stove, because "it wasn't worth fixing", but some simple YouTube DIY cleaning made it work.

What is a surprising discovery! such a professional and…read morepatient technician-- Anthony . he was professional knowledgeable and very patient in explaining what caused the problem and how it could be fixed. he diagnosed the issue quickly and worked very carefully throughout the repair process. what I appreciate most was his honesty and reasonable pricing. he did not try to upsell unnecessary repairs and made sure everything was working properly before leaving. my washer is now running perfectly again. It's not easy to find someone reliable and trust worthy these days , and I highly recommend his service to anyone needing appliances repair.

I called to explain the issue with our refrigerator and was given a service window between…read more2:00-4:00 PM. During the call, I was asked to text our address, which I did promptly. Unfortunately, no one showed up by 4:00 PM. When I followed up, I was told they never received the text. I then sent a screenshot clearly showing that the message had been sent and delivered. Despite this, they continued to insist that they never received the original message. This wasted our entire day waiting on them and now nobody is open and we have rotting food. This was a very frustrating experience and a clear breakdown in communication. We expected better coordination and accountability.

I should've went with these guys first. We had been having a recurring issue with our dryer and had…read moremultiple different people come to check it out, with none being able to fix it. Sergey arrived promptly near the beginning of his time window, and was able to quickly identify the issue. Luckily, he had everything he needed and was able to fix it for us the same day. It's been a week now and it's such a relief that we have not had the issue with our dryer since. We could not recommend this company more. Sergey was extremely nice and knowledgeable, and worked in a methodical and careful way that we really appreciated (especially after our experience with other repairmen). Will definitely use this company again for future appliance needs.

Sergey is a very skilled and capable pro. I showed him three different issues in my residence:…read morewasher, stove and microwave, and he is able to evaluate all of them. I also appreciate that Sergey provided alternative solutions for me to consider instead of pushing towards one way or the other, based on which I can then make my judgement and decision.

Yury and his team were outstanding--professional, responsive, and extremely thorough from start to…read morefinish. You can immediately tell they truly know their craft by how well they understand washer and dryer systems and components. I simply explained the issue I was having, and Yury already had a strong sense of what needed to be addressed right away. He ordered the required parts and returned in two days and fixed everything exactly as promised. I'm very happy with the overall experience and the price that was offered which saved me an arm and a leg for another set of washer and dryer. If you're looking for reliable washer and dryer repair without having to spend a fortune replacing your appliances, I highly recommend Yury. Thank you, Yury--I truly appreciate the excellent service.

Rey was kind, knowledgeable and efficient. He ordered the parts for our freezer and came as soon…read moreas they arrived and fixed the problem. I have already used them again at my father's house. The office staff is also very kind. I do recommend this company.

these guys are professional, honest and knowledgeable! will recommend and refer them for any…read moreappliance repair needs! Eric and Daniel I appreciate your help with my dryer.

If you need a reliable, professional & punctual repair man to come to your home, this one's it! My…read morehusband contacted a few places to try and get our dryer fixed as soon as possible. Eric was in contact with him early morning and was able to come early afternoon. He showed up within the time frame, explained the issue our dryer was having, helped give some tips on how to prevent the issue from happening again & our dryer was fixed within an hour! Wow! Appreciated the professional service. Had a friend who needed a repair guy so we recommended Eric right away.Thank you again!

Yan is the man of the hour. Not only reliable, but after coming to the residence to check out our…read moreappliance, he assessed the estimated cost of repair and labor would be somewhere in the $400 range. Then he actually paused to think about if there was anything else he could do. A half hour later Yan figured out how to reset our digital panel and viola our appliance had been repaired. How much did this cost, you may ask? Only the initial $50 for the visit. Such a great guy! I was prepared to pay well over $50 for the cost, his time for the service and tip. And it would have been well worth. All in all, Yan saved us $350 and a whole lot of hassle.

I called them to get an estimate on my fridge leaking to the floor but no one picked up, so I…read moretexted them as the voicemail said. They responded within 5 minutes and gave me a quote of how much he would charge but said that I could probably do it on my own if I wanted. They walked me through over the course of a few days and helped me fix my fridge on my own free of charge. They had absolutely no reason to do this for free or even be kind enough to follow up but they did and I'm extremely grateful. Will definitely reach out to them again if I ever run into any more issues knowing they have great customer service.

Franco reached out and apologize for not disclosing the service fee before the visit and gave me a…read morerefund.

The owner reached out after my one star review, apologized, and refunded the full service charge…read more He promised to improve the quality of service. That being said, I would reconsider because they actually care.

I would recommend their service. They returned my call immediately. They sent someone out the next…read moreday very efficient very well mannered very professional. I would refer them anytime. Five stars all the way thank you for your service.

I took time off work for the appointment and they no showed. They rescheduled and no showed again…read more I don't know what happened to this company because they'd always been great, but I'm really disappointed.

Purchased my washer and dryer with this seller in 1990's, Maytag, they were used back then and I'm…read morestill using them. They needed repair for a noise it was making and he came to fix it a few years back. In between I fell into the idea of buying a BRAND New washer from Best Buy, it was a top of the line, water-saving " side door washer with no spinner. It broke in two yrs, the technician came to fix it but I just didn't like it. Thank goodness that I kept my used Maytag washer and dryer and I'm still using them. I also purchased a used refrigerator from this seller for the garage and they are great!! My daughter moved out and we purchased a refrigerator from this seller. We have recommended this seller to our friends and family. Please know these are used appliances and some are inside the store or outside therefore risking from the outer elements like spiders, roaches or other outside bugs. The appliances are clean but maybe some have been sitting there a while? I have NEVER had the experience of finding bugs or roaches but I read the comments of other buyers and Yes it's scary to see it and to have in your home. But you can aso have this risk with other department stores too! Bugs are small and they can creep up anytime. I tell my family if you're buying make sure to inspect it very well. Take a bottle of Clorox or something to clean it and also take a bottle of raid to spray outside and under the appliances before loading it into the truck, wait a few minutes while the seller makes the receipt. The seller and the wife are in the store. He is a quiet person a man of few words, he shows you what you want and gives you choices to review. He gives you his opinion on what's the best for you. It's up to you if you want to take it. I definitely give them 5 stars because ultimately you want something that is going to last. Not just some chit chat of someone that wants to make a sale. He doesn't pushes you to buy anything. I like the no hassle attitude.

BUYER BEWARE!!! The pictures of the fridge they sent me were great! Delivery went w/o a hitch…read moreunlike the other review. My problem is they delivered a fridge full of ROACHES! No wonder they left quickly. Upon starting to disinfect the fridge I found baby roaches. I immediately contacts them and asked them to pick it up. Not even 30 minutes after they left! They refused. They offered me my money back and I told them they could keep the delivery fee, still they didn't want to pick it up. Once I told him that if they didn't pick it up tonight (July 8, 2014) I would send them the extermination invoice. they stopped all communication. DO NOT purchase anything from them... Unless you want your home infested with roaches!! I ended up paying $120 (which the business has not offered to reimburse) to a couple of movers to get the refrigerated roach colony out of my house! The earliest they can come get the fridge is 10 a.m. on July 9, 2014. They may be use to living with roaches but I certainly am not. Again I say, BUYER BEWARE!!!