I had been a customer since October of 2018 and have always paid my full bills. During the time covid hit in 2020, I was told by them that they wouldn't let their techs come in people's residences for safety concerns. I was told by the employee that called to schedule my appointment for a tech to come out to my home that I could reschedule those inside visits at a later date. I agreed for safety reasons. I was still charged the full $65 fee per visit even though they were only spraying outside. My contract that I signed with them says I am to pay $65 for inside, outside and underneath my dwelling. So on 3/21/21 the tech just showed up at my home unannounced and wanted to spray and I was busy at the time and had company at my home so I said "can you spray outside and I will reschedule the inside spray?" He said "ok". Then when I called to reschedule my inside spray, I man picked up the phone and rudely said "we don't do that, we have never done that!" I said "but your tech came by unannounced!" He put me on hold and a woman came on the line and said that it wasn't fair for them to send someone back to my house if they can't do it for everyone. I just told them to cancel my contract. They lied to me. I have paid my bills for 2.5 years and you can't do a loyal customer any better than that?!? On top of me paying full price when I only got outside sprays for at least 2-3 visits! If your money is hard earned like mine is, don't give it to these people, in my opinion they won't appreciate you! read more
