Oh gosh, I just realized today I've been going to Dr. Chan for 10 years! What an amazing professional. Not only is he incredibly intelligent, he's extremely innovative with all of the newest procedures. I did a scan of my mouth and saw probably more than I wanted to but it's crazy how far technology has come. Dr. Chan will always be your dental advocate. My 2 year old is also his patient now and got to experience picking his own toy from the bin. Beyond his technical skills, Dr. Chan is just a good human being. The conversations are always great (even if it's mostly listening to him with my mouth occupied!). I could listen to his stories all day. I can't forget to mention he fosters so many pups and finds them forever homes. I appreciate you so much Dr. Chan! read more

I have been going to Dr. Chan for 12 years and he never disappoints with his level of professionalism, expertise, and welcoming nature. He has state of the art dental equipment that enables him to provide patients with a thorough evaluation of their past and current dental condition. He is generous with his time and knowledge. Dr. Chan is the epitome of a consummate professional. His support staff is also deserving of a 5 star review. read more

I have been going to Dr. Chan for over 10+ years and my experience every time has been a great one. From the front desk, dental hygienist to Dr. Chan, everyone is so friendly, very helpful and professional. A couple months ago, I had a dental emergency, was in so much pain and needed to see a Dentist fast. I reached out to his office and received a phone call from Dr. Chan personally and was schedule that morning. He was realistic of what was going on and gave me recommendation on treatment. And even did a follow up call to me to find out how I was doing. I appreciate how they put patient care over business. read more

Reason I like this dentist and the office so much is because of the customer service. Customer service is waning these days. But his staff is really great at reminders and setting up appointments in the most convenient way. They will even text me and on a busy day that really helps. You get in the office and Dr. Chan will clean your teeth himself if he is able to. The whole staff is really nice. I'm glad I found this dentist! read more

I randomly came across Dr. Chan when my other appointment feel through and I went knocking door to door since I'd taken the afternoon off. I'm so glad I met Dr. Chan - he's not only very welcoming but also a gentle, patient and thorough dentist. I have had 2 cleanings here (appreciate the text reminders!) and also 1 cosmetic procedure. Since I was a kid my two (big) front teeth have had pitted enamel which made them hold stains and then a few years ago, I literally chipped one of them eating an apple. He said he could fix them and he did! The first time, I had a little feedback so I came in again and oh my gosh, perfect! I am so happy with the results - smooth, bright, full, symmetrical. Might be a late Christmas present but I'll be smiling about my two front teeth for awhile :) read more

Very personal service, friendly and warm. Very nice visually-based approach, Dr. Chan takes pictures and visually shows you problem areas as well as areas that you are maintaining well. I like the relaxed pace of this office, which really gives you a non-rushed family vibe. Digital X-rays are a plus: faster, and less radiation. Dr. Chan does the cleanings himself - no hygenist, which is kind of a nice touch. read more

After years of looking for a good dentist around the area, I finally found one. They have a great staff, very relaxing atmosphere, and Dr. Ricci is the best. He suggest, but doesn't push like other places. He works with you, instead of pushing you, which works best for me. They are so great, I have been getting my teeth clean 3 times a year now instead of two, just because I love going there. For the last 2 years, I could say I finally found my dentist for life. read more

Doctor Chan is great. Over the years of living on the peninsula, I've seen a lot of different dentist. I am sure you can relate when I say that some dentist seem to be out for themselves and not their patients. Dr Chan has proven to be different. We have been seeing Dr Chan in his office in Burlingame for over two years and I can say that my whole family has been treated with outstanding dental care. No one likes to go to the dentist, but it's even worst when they do work that is sub par. Dr Chan has I very high standard and would not accept anything less than perfect. His office is modern and his staff is courteous and very competent. Looking for a trustworthy dentist? I recommend Dr Chan's office. read more

My step son was here for the summer every year and really needed a second opinion about braces vs. Invisalign. Because he was not on our insurance he needed a sensible out of pocket cost visit. Not only was Dr. Chan realistic about the condition about his teeth, he made recommendations about what to do to prep his teeth for those treatments. Dr. Chan is very experienced, funny and such a big dog lover!! AND big shout out to Maria!! She is not just the receptionist. She runs that place like a well oiled machine. Super responsive and techy! Will email and text anything you need to get reimbursed for FSA. 5 STARS!! read more

When I first moved to San Francisco in the late nineties, a co-worker sent an email recommending Ricci Chan as a great dentist. As a newcomer to the area, I was in the market for a dentist and decided to give Dr. Chan a try. Close to 18 years later, I continue to be a very happy client, and feel like my teeth are in good hands with Dr. Chan. There are many things I like about Dr. Chan's practice: 1. Dr. Chan will be a perfectionist with your teeth. He really cares about getting things right for you. 2. He stays abreast of the latest technological advances in dentistry. Even standard teeth cleaning, I recently noticed, has benefited from updated techniques and equipment. 3. Dr. Chan runs a shipshape operation with very clean and organized dental stations. 4. Dr. Chan has a friendly relationship with his clients. He values his clients and makes the effort to get to know them. I'm a runner, and he is too, so we found some fun common ground for conversation. 5. Dr. Chan's staff of dental hygienists and administrative assistants are very skilled and friendly. They are eager to engage with you and set you at ease while doing their jobs well. 6. Dr. Chan's been great in slowly but steadily getting me to "up my game" in terms of sound dental care. He and his assistants have taken the time to teach me better brushing and gum care. I feel as if he is helping me make an investment in my teeth so that I can hold onto them as long as possible. Ricci Chan has seen me through crowns, mouth guards, and teeth whitening. He's brought his best to each project. Following his advice for dental care over the years, I rarely find myself worrying about my teeth. read more

I haven't had dental insurance for awhile and who would mind?! No one enjoys seeing the dentist!!! Dr. Chan and his office staff are very professional and friendly. The office is clean and has a comforting atmosphere. I hadn't been to a dentist in several years and I couldn't believe how high-tech everything has gotten! Dr. Chan took pictures of each individual tooth with this special mini-digi-cam and gave me a diagnosis of each tooth. He even had information videos about issues I was having and gave me print-outs so I could learn more about my problems. I even referred a friend and they sent me a letter to choose my own gift card or $20 off a next dental visit payment! Not a single problem with my fillings that I've had so far and he is very willing to go over insurance/payments among other things. Go see Dr. Chan! read more

I have been a patient of Dr. Chan for 7 years. The care I receive is wonderful, My family all now are patients and would refer anyone I know to Dr. Chan. JJ is wonderful, any emergencies that we had have promptly been attended to. As good a care as anyone can imagine. read more

ast December 2020 I had a "Dental Emergency" and had to see a Dentist ASAP. I live in the Assisted Living Facility in Burlingame and needed to see somebody nearby. Our Community Director recommended me Dr. Ricci Chan, very highly I should say. I've found the contact information and left a message, explaining the urgency to see a Dentist. I was granted the Appointment next day and my dental issue was taken care of. All my expectations were met. Dr. Chan's office is conveniently located in the Burlingame Health District, just minutes away from the Main Mills Peninsula Hospital, with very friendly, kind and professional Staff. Dr. Ricci Chan himself is a very kind and professional Dentist, who makes "uncomfortable" Dental Appointment agreeable and safe with his warm and caring attitude. Due to early age Disability I have financial restraints and couldn't pay the Balance in full right away and was accommodated with a satisfactory Financial Plan. A few days ago I had a toothache again and contacted (texted) Dr. Ricci Chan on Saturday, asking to see me ASAP again. I was seen first thing Monday morning and again was impressed by Dr Ricci Chan and his office Staff doing everything they can to make sure that Patients will be safe and taken care of. Not only that my problem was taken care of on that day. The prescription was immediately faxed to the Pharmacy and I've received a nice and caring text next day with instructions to contact Dr. Ricci Chan immediately if I have any issues with my teeth or new COVID-19 symptoms after my Appointment. That alone shows Professional Dedication and Genuine Care for the Patients. I Highly recommend Dentist Dr. Ricci Chan. read more

This is one of the times in my life when I was saying to myself "why did I not go here sooner." I was a larger dental group and the service was going quickly downhill. When I found this place I was relieved. The atmosphere was quiet, clean and relaxed. The staff was very friendly and engaging. Dr. Chan has hi-tech equipment that my other dentist didn't have. He even did my cleaning himself. Most people rank going to the dentist right up there with jumping on a rusty fork. Dr. Chan and The Pacific Dental group make this generally unpleasant experience quite pleasant. read more

What attracted me to Dr. Ricci Chan's Pacific Dental Group was his stellar education and reputation which is: * Honest/trustworthy/Confident * Concerned for patient's well being * Kind/sensitive/patient * Efficient * Explains everything so you have clear understanding before work has started * Stays current on new techniques * Top-of-the-line equipment Office: * Office hours are most convenient * Clean/neat/orderly * Staff highly professional, very pleasant and attentive to your needs * Wait time - maybe 5 min - usually no wait time Parking: * Free and available Family: * Great with children Dr. Ricci Chan always exceeds my expectations - without a doubt your go-to-family dentist. read more

Over a year ago, maybe two years ago, I had a tooth that was sensitive to hot and cold, and would feel sore on occasion. I talked about it during a teeth cleaning. Dr. Chan told me that it needed a closer look, that I should come in again. I was so freaked out about what could happen, that just blew off the appointment. I thought, if it's not a cavity, maybe I can just wait it out. I started that old game of avoiding reality. Then a month ago, I got a huge painful blister near the gumline of that tooth. I thought it was some kind of herpes so I was too embarrassed to talk about it with anyone. I did manage to find the courage to tell Dr. Chan and his team about it, since it was right by the tooth in question. Unfortunately that blister is a sign that the tooth is bad and I needed a root canal. The tooth has been dead for so long, that the root pathways were calcified over and obscured. This makes the root canal more challenging than it should be. What happens if a root canal is put off entirely? your jaw can fill with pus, compromising both your teeth and your jaw. Not good. Plus the abscess hurts like crazy anyhow. What could have been easy became much more of a drama. The moral of the story, listen to this guy. He's just trying to take care of you. A root canal is no party. Dr. Chan has a steady and confident touch with his hands, and all things considered, he's gentle. Anyhow, when Dr. Chan tells you that something needs attention, attention must be paid! read more

I know others who have gone to this dentist and now I have gone myself. It was a great experience. The office is nice and new looking. At first glance, the office is not all that busy, but that's the way they like it. Very good personal care. Probably will be the only person there at any given time. The staff is all very pleasant and are willing to answer any and all of your questions. Also, the equipment is all new looking and most things are computerized. I was happy to see that. Also, seeing the x-rays taken as well as pictures taken so that you aren't only seeing x-rays. Pretty awesome. This place is A+ with me. read more

Dr. Chan's office is top notch. Office is clean and geeked out with modern equipment. He and his staff are very friendly and run hours that are very convenient for people who work. Recommended. read more

i've been a patient of ricci's for 10+ years, and for most of the visits, i've had to commute to his office from my home or work. it's all worth it. dr. chan and his staff have consistently and historically provided great care and service, always keeping the patient's needs and concerns top of mind. as another reviewer mentioned, he certainly has geeked out his office with the latest dental equipment and computer software for dental care. that said, the environment, even with all the cutting edge gear, is not threatening or intimidating. he uses these tools to provide you with the best care possible -- whether it's for a standard cleaning or something more complex. i completely trust dr. chan and his staff and recommend him. he and his staff will take very good care of your pearly whites. read more

I have been going to Dr. Chan for several years now. I love him and the people there so much that I choose to continue there and pay out of pocket instead of using someone in- network (albeit... I DID choose crappy insurance. He would have been covered if I hadn't been so silly on picking level of insurance with my employer.). Did I mention that I live in Oakland and choose to keep seeing Dr. Chan despite the 45 min. to an hour commute? That is nothing compared to the confidence and comfort I feel with Dr. Chan. I have a 3 1/2 year old daughter and yesterday she and I BOTH went for our cleaning. It was her first time to the dentist (don't judge people!) Dr. Chan was amazing with her. I was so worried because she's pretty sensitive. But he earned her trust immediately. She left the office saying it was her new favorite place. Thank you to JJ and Victoria too! They are a major factor in making every visit so enjoyable ( yes, an enjoyable dentist experience). Both women were so attentive to my daughter. They made her feel so special and well cared for! Dr. Chan's approach is a gentle one. I recommend him to anyone and everyone. I feel so lucky that I stumbled upon him years ago. Jennifer. A read more

I have been going to Dr. Ricci Chan's office since 1993 and have always been more than satisfied with his skill and the treatment I have received at his office. At 68 I still have all my teeth and, with Dr. Chan's help, hope to retain them for the rest of my life. Dr. Chan is highly skilled and gentle, and he is good with children. read more

It's been 6 years for me going to Dr. Chan's practice. I've accidentally found him on City Search looking for some emergency dental care close to my workplace and was immediately hooked. I've now converted all my family and friends. Everybody is very happy so far. Very gentle, nice and professional. Modern equipment, never had to wait longer then 5 minutes for my appointment, never had any problem with all the fillings and crowns (and I got a few). Also I am just in love with JJ who is the office manager. So if you're looking for a dentist-check Dr. Chan now and you won't regret. read more

My first visit was this morning and Dr. Chan was really gentle, kind about my dental-phobia, and talked me through everything he was doing. He told me to lift my hand in case I felt any discomfort, but he was so gentle and I didn't need to. I don't have dental insurance and the receptionist gave me a great worksheet to call around for and compare insurance, giving their standard costs so I knew what to look for. read more

I just had two cavities filled and a cleaning this week and they gave me a discount on the cleaning and filled both cavities for the price of one (mainly because the 2nd one was so minor, but stil, that's awesome). Not only is Ricci Chan very knowledgable but he's also very nice and professional. He called personally a few days later to check up on me. Very courteous. Here's a dentist who cares about his work and his patients. read more

This office has its act together! JJ, who I believe runs the office, is organized, friendly and happy to answer any questions that she can. Dr. Chan is top-notch on customer service and has an easy way about him. And the physical space is clean, modern and comfortable. So far, I have simply consulted Dr. Chan about a particular whitening method. He went above and beyond, consulting with me for free in person, and even taking the time to photograph my teeth for discussion with the bleaching vendor! He listened and educated me based on what he heard and saw, setting realistic expectations - no false marketing or sales job. And he was up-front about options and costs, should I decide to proceed. I was impressed and would not hesitate to pursue further services from Dr. Chan's office. read more

My wife, Son and I had been seeing Ricci for several years. We had a lot of respect for him and his practice. As they say "If you really want to know a person, deal with them on a financial matter" He led us on for almost a year charging us close to a thousand dollars for some mere cleanings (that are in fact supposed to be free) and one filling. Every time I received a bill from his office, I trusted him and paid him without questions. While his office told my wife and I, several times that they took out insurance they failed to inform us that in fact they did, but as an out of network provider. After I confronted him about this he said it was my responsibility to know this. And he was absolutely correct, I trusted him and he took advantage of me, I should have done my home work. My only advice I can give is that if you are going to be dealing with him make sure you thoroughly understand your benefits and ask him exactly how much you can expect to pay out of pocket each time you see him, and don't be surprised if you still receive a bill from his office. If all you are looking for is a good doctor and don't really care about his ethics he is your man. There are several good practices in Burlingame where you don't have to worry about being robbed. Over all very unethical and sleazy business man, don't let his smooth talk fool you. I give him 2 starts for what he learned in Med School. read more

Highest recommendation. I have never met a care taker who was more involved with his patients - down to personal phone calls and emails. Takes so much time and patience. Easy to park right in front of office (free), very courteous staff. I called one evening with a crisis and he got back to me personally 5 minutes later - I was in his chair getting a broken tooth fixed first thing the next morning. I highly, highly recommend. read more

Dr. Chan is very nice and will calm you down and explain everything. He is high-tech and can help you or refer you to someone if necessary.

I had my teeth whitened with their new zoom whitening treatment and it was one of the best things I've done in a long time. Everyone was friendly and the whole atmosphere made me feel comfortable. I usually hate going to the dentist but Dr. Ricci Chan made the whole experience a relaxing one. I definetly recomend him! read more

Dr. Chan is an excellent dentist, whom I started seeing when his office was in San Francisco many years ago. When he moved to Burlingame, I decided to stay with him because the trip was worth the excellent care I received. There is no question Dr. Chan and his staff have helped improve the long-term condition of my teeth and mouth through good treatment and good advice. I highly recommend Dr. Chan. read more