Our stay at the JW Marriott Gold Coast was exceptional and exceeded expectations. As longtime…read moreMarriott members, this was one of our best experiences As soon as we arrived, the service was outstanding! Chanel at the front desk gave us such a warm and friendly welcome, and the butterfly pea drink was a fun, unique treat. The room was beautiful, clean, and comfortable, with an amazing view. Comfy beds, thick luxe towels, Nespresso machine, and the ice machine has crunch pebble ice!!! I love pebble ice! The pool area was the highlight. The tropical saltwater lagoon with small tropical blue fish was really cool, and the heated pool with a waterfall and waterslide was a huge hit with my husband. lol. The hospitality team made use feel so valued during our stay. The nightly turn down service w/ aromatherapy spray, chocolates, and a light cleaning is so nice to come back to at the end of our night. The complimentary WiFi for Marriott members is always a great perk. On our second day, when we logged on and we received a prompt asking about our stay so far, we asked a question and they certainly went above and beyond and delivered. Thanks so much to management/customer relations!! The entire hospitality team, including our kind housekeeper, Steven at the restaurant, the breakfast host/servers, and staff who delivered items up to our room, all provided such wonderful service. Everyone truly made it a memorable stay! **Ooh the breakfast buffet at the restaurant is delicious! From American breakfast such as pancakes, eggs, breakfast meats, made-to-order omelettes, cold meats and cheese,, Asian cuisines, pastries and a fresh juice bar station was outstanding! Don't pass it up! (Build your own omelette has crab meat options...mmmmm).

This hotel - despite the Cyclone - refused to work with a refund of any kind, including Bonvoy…read morepoints. Natalie provided less than adequate service and the overall experience was a 100K loss and rude service extended to us and our delegates. Even the Corporate office was NO help at all. Very disappointed and as we grow around the globe - the JW Marriott or any marriott will never be within consideration. A little good service would have gone a long way.

2346 gold coast highway mermaid beach qld 4216 . Worst hotel ever after taking thousands for a 13…read morenight stay the hotel staff yelled screamed for having one vist off my mum which she came to see my only child as my baby got sick from dirty water in the spa staff made it impossible to get help for my sick child worst hotel ever

Second time staying here - reception staff are very nice, food ok but you pay for the convenience…read moreof onsite meals. Rooms are adequate. Why I will never stay again - phone charger which I left behind (mea culpa) was not found even though the room was checked by reception staff for me within 24 hours & no one else had stayed in that room since I left.

We had the 2 bedroom apartment for the weekend. The lounge, kitchen and bedroom are very spacious…read moreand the kitchen is stocked with all the equipment you could need. It is a bit pricey, so we got lucky with a 40% discount. I would love to stay here again the next time we are at the Gold Coast.

We stayed here during our visit to the Gold Coast this past week. The hotel is pretty clean - high…read moretraffic and very busy. I enjoyed our stay but had a things that could have gone better. Breakfast for instance - was a little underwhelming with the choices. Housekeeping was a hit or miss. Also, parking was horrible to accommodate a property this large. But onto the positives - views from the balcony are breathtaking. You can see the beach and the sunset/rise - million dollar views. Staff is nice - they also have a coffee shop/eatery downstairs that serves decent coffee and cocktails. Also the decor is lovely inside.

Parking is atrocious. Costs $25 a day at time of writing. It is shared with the adjacent shopping…read morecentre, and the Novotel entrance to car park is near the Woolworths entrance. We entered after checking in and drove around for 20 mins or more waiting for a spot, you have to follow people leaving the shops to their cars to get their spot. It's also very tight and cramped, a few times I had to reverse as too narrow dead ends for three point turns. Other guests were doing the same. Dented and scratched my car on a tight turn - my fault of course but don't bring a large SUV / car. Smoking is not allowed on balconies, however our balcony had used cigarette butts littering it from previous occupants. Supposed to be able to cast from devices to TV but it didn't work (code on TV rejected). Room okay otherwise, beds comfortable. Pool is okay for adults don't recommend for kids. We went for a swim at about 4pm after arrival and the spa was full of adults drinking alcohol (it's a licensed premises). Sign states no glass drink containers yet they had glass bottles. Sign says no jumping from spa to pool,but kids (and one parent!) were doing it anyway. Needs maybe a fence along edge of spa, one where adults in spa can still supervise through. Exterior looks a bit run down. Lifts are odd, to go from room to car park you take lift to lobby level then change lifts to go down one more level. Buffet breakfast was good. We'd originally booked this as a family of four under my husbands name. He became ill so we postponed our stay and were given credit. Later he passed away. I called to rebook for us three and it had to stay booked in his name, but was assured a note was made in the system that I would be checking in and why. When checking in the staff said the names were different so I explained. He checked and then said there was a note saying yes, I was checking in, and not to ask why. Then he wanted to charge for the room, and I had to get him to check again so he could see the credit. He apologised and I get it, I just really didn't want to be in the lobby explaining my husband was dead...again.

This place is amazing! The pool great, the rooms great. I really wanna come here again I love…read moresurfers paradise and this hotel made it even better

Staying in a spacious three bedroom serviced apartment with two bath, moderate sexed living and…read moreample kitchen size. We were lucky to get a beach view which was absolutely breath taking. The customer service and reception was very accommodating and friendly. The lobby and hotel grounds are lovely and relaxing with large outdoor and indoor pools, two large spas, a small playground, fake beach, sauna and pool kiosk. I loved my stay and would recommend Mantra Crown Towers to anyone, especially families.

It's four stars because this is the Gold Coast and if you're able to come here it's a blessing…read more Sure, the hotel might be a bit dated and the walls are super thin. The room has cosmetic issues everywhere but the resort itself is beautiful. Lots of walking required though as not too many elevators. The staff are nice and try to accommodate and this is definitely more affordable if you avoid the holiday season. Ocean is right out front with lifeguards!

Absolutely beautiful resort! A strong 4.5 stars…read more Walking distance to Sea World there is almost no reason to leave the resort. With a direct private entrance to the beach and walking distance across the bridge to amazing shopping and restaurants you don't even need a car. If you really need to get out, I suggest taking a taxi rather than forking out all the cash for a rental. The rooms are beautiful by far the best bath tub and shower and this is the only hotel I've been to where the elevators have a luxe leather bench to sit and rest your weary feet for all of 2 floors. Yes, I made it a point to sit down every time.... At first I was kind of bummed there was only 1 hotel dinning restaurant which is a buffet in addition to the Oasis pool bar but just across the bridge and within a 2 minute walk there are a ton of restaurants on the water. Therefore I decided it wouldn't kill me to get out of the hotel- bad feeling gone! The pool has a swim up bar, the only thing I do wish is that there was an outdoor spa. This would have been nice in GC's winter of 68-70 degrees/ 18-20C :) I can't wait to come back and stay here again!