good location, beautiful lobby, friendly service…read more Although we'd read about the nice lobby with the beautiful wooden staircase, we still were pleasantly surprised after a short walk from the central train station almost to the middle of town to the nice square Karlsplatz. Check-in was quick and friendly. The front desk staff later provided evidence of their service by helping my brother recover the camera he'd left in a taxi on our way to the Wartburg. Unfortunately we received twin beds instead of the one bed we'd reserved. The furnishings were a bit old-fashioned and the mattresses could've been a bit more comfortable, but our room on the fourth floor had a nice view of the surrounding rooftops of the old part of Eisenach. Wifi was fine - we could use our tablets not only in our room but also in the lobby area - just a pity there weren't more chairs and sofas to use, but perhaps they had been moved to make room for a special exhibit for wedding plans. Breakfast was delicious: if a buffet is inescapable, then it should at least provide fresh items and this one did. Of course we had already been spoiled by the restaurant Leander the day and evening before, which occupies the same room breakfast was served in. We'll remember fondly our stay in Eisenach and can easily remember which Bundesland we were in by just thinking of the name of our hotel.

Herzlicher Empfang und Betreuung Ihrer Mitarbeiterin Anja Weitzel: freundlich, kompetent und…read morezuvorkommend. Die Ambientezimmer sind gemuetlich und geschmackvoll eingerichtet. Die Aussicht ist toll. Die laengere Treppen zur 4. Etage ist mit schwerem Gepaeck gerade so zu erreichen. Den Fernseher finde ich bei der Groesse des Zimmers uebertrieben, macht sich zudem bei der Bildqualitaet bemerkbar. Zimmer sind hellhoerig, was sehr schade ist. Sauberkeit ist gut braune Algen u. a. breitet sich langsam aus. Der Luftabzug ist recht verstaubt. Das Fruehstueck im Brauhaus war ok gleichbleibende Qualitaet sieht etwas anders aus. Das Fruehstueck wird bis 10:00/ 10:30 serviert, so ist es bedauerlich, wenn man zu den spaeteren Gaesten gehoert und dieses abgefuttert vorfindet. Die Deko am Bueffet vermissten wir gaenzlich. Und Obst aus der Dose finde ich generell unpassend. Am Sonntag erwartete man einen Bus zum Mittagstisch. Die Vorbereitungen waren im vollen Gange: recht lautes Klimpern mit Besteck und Klappern mit Geschirr. Eine ungemuetliche Stimmung, gepaart mit Hektik machte sich breit sehr sehr schade.

We visited the restaurant after a tour of the Wartburg. The view is great but service and food was…read moredisappointing! We needed a table for 6 but they could only offer us a table for 6 and 2. We decided to do it and they gave us tables next to each other that could have easily been joined but they didn't. Even after a 2 ! Hour lunch there were plenty of tables empty that could have been joined... They only had 1 kids menus and the other kids were left with empty pages to color. The wait was really long! There were hardly any people but we had to wait to order and for the food. Nothing was brought to the table tolle the wait bearable for kids! The food was mediocre at best. Our oldest said she would never want to come back. What a petty for such a lovely place.