They never showed up when when the appointment was maid i asked them to call my wife since I…read moreworked, they never called and havent heard a word from them since

Tyler Conley did such a good job in diagnosing and fixing my mom's furnace problem. He was on time…read morefor the appointment, had the problem diagnosed quickly, and had the equipment with him to fix the problem. He was friendly and ensured the billing was correct with the office before we paid it. We have been using J. E. Shekell for over 30 years, and plan to continue having them continue to service our electrical and HVAC needs in the future.

New install 5 years ago. Very disappointed. Requested service weeks ago due to heat not working. We…read morewere told their computer was down, lady wrote down our info and said they would get back to us. No one called back. I traced to thermostat and replaced myself.

They got back to me very timely. They did mention they were unable to assist me at this time…read more At least they contacted me back in a timely manner. Some other companies never responded back.

Requested service for a clogged drain in basement. Workers used a pneumatic pump for 10 mins to…read moreconclude the pipe had collapsed due to age. Charged $260. $140/hr for labor, charges include drive time. How does this equate?

I just needed home water filter changed. I thought I was going to have to wait for weeks because…read morewe're in Illinois. Nope just a couple days. The young man was kind, helpful, and did a good job. Treated us respectfully. Always have a good experience with this company!

What we thought was a simple service call to fix my parents water heater, turned out to be an utter…read morenightmare. Not only did they flood our basement flooring causing severe damage, they refused to take blame, and instead blamed us for not installing a "drainage pan" when they installed the heater originally. This is something that we never even knew was needed, and they had no attempt to even try to warn them, or suggest them to get one. The professionalism also wasn't existent. While working on the heater, the worker proceed to call his coworkers asking them how to do the work that was needed done, right in front of my dad. Shouldn't you have training before you're allowed to make house calls? When my mom called the company, the worker (Adam) was rude, disrespectful, and very condescending, mind you, we've been customers for 20 years!!!-- nobody talks to momma Kralj that way. His only solution for the damage was for us to give him even MORE money to install the drainage pan. Every company we have talked to has said any reputable business would make this right; goes to show they are far from it. After years of using this company, we can confidently say that we will NEVER use or recommend this company to anyone ever again. Save yourself the headache, and your money by taking your business elsewhere. Hydromax has 4.9 stars with over 248 reviews!

I normally don't leave reviews, but after this experience, I feel it's important to warn others…read more We've relied on this company for years, assuming they were professionals who stood by their work. Unfortunately, that assumption was wrong.   We hired them to fix our hot water heater. Instead of a smooth service call, their technician flooded our laundry room by making a mistake. While we did our best to clean up, water seeped under the flooring, causing obvious damage. When I reached out to the company, hoping they'd take accountability, I was met with excuses and blame-shifting.   Their response? Since I didn't specifically request a drainage pan years ago when **they** installed the water heater, the entire mess was somehow my fault. At no point during the installation did they mention that a pan was recommended or necessary. They are the professionals. Shouldn't they have informed us of this? How would I know to ask for something I wasn't even aware I needed? They also refused to acknowledge that their technician was the one who caused the flooding and damage, instead insisting that I should now pay them MORE to install a pan and attempt to go through insurance for the floor repair--fully washing their hands of the damage **they** caused.   To make matters worse, the man (Adam) I spoke to on the phone was **shockingly rude and completely lacking in empathy**. Rather than listening or offering any kind of understanding, he was dismissive, condescending, and outright hateful in his tone. He made it clear that taking responsibility was never even an option for them, and his attitude showed a complete disregard for customer service or basic decency. A business that treats its customers like an inconvenience rather than a priority is one that doesn't deserve their trust or their money.   This is not how a responsible business operates. A reputable company owns its mistakes and takes care of its customers. Sadly, this company does neither. If you value quality work, honesty, and professionalism, **take your business elsewhere.**