Negative stars if possible. Ambulance brought my grandma, who has dementia in for allergic…read morereactions to antibiotic. When I arrived, they immediately moved to release her. They did not even talk to me about her condition. I said she's not going anywhere, she was writhing in pain and so itchy and bright red hives covering her body. My 86 year old grandma was crying in pain, and they wanted her to leave now. Nurse asked me about Norco that was in her chart I said we don't have any she doesn't like taking them. They did not come right out and say it, but their body language and the emphasis on certain words told me they thought I was stealing my grandmas medication. At that point I started to cry because I had been awake and caring for my poor grandma without food or rest for 16 hours at that point. No phone service in er. I asked for a landline to call my aunt, they said no, there is service in waiting room. So I had to leave my grandma alone to call my aunt to come. I was crying uncontrollably and there were no tissues anywhere. No one offered me a single kind word or gesture. My aunt arrived about 20 minutes later, after they repeatedly tried to make my crying grandma get in a wheelchair to wait in the lobby for a ride home. I removed myself from the situation when my aunt arrived and only then did the kind receptionist bring me a box of tissues and consoled me for a little bit. She was so sweet. Thank you to her. Everyone else there was terrible, cold, and uncaring, especially the person who repeatedly tried to get my grandma to leave. I have talked to patient advocate, who I felt understood my situation.

My wife broke her arm, and we are the only people in the waiting room, and there is no one that can…read moresee us?? When we get a "room," I move a chair over for my wife to put her feet up. The nurse comes in and moves the chair for examination and then proceeds to tell my wife the chairs don't recline??? SO I reclined the chair I was sitting in (the same chair) and then helped my wife recline hers. The supposed "Dr." we were waiting for was in a "procedure"?? Was it open heart?? Facial Reconstruction? No one will ever know! I may never know!! As I am STILL sitting in a "ROOM" waiting for a "Dr." to finish a "procedure" so we can go home. **LOL...my wife just bitched about the "procedure"** It is literally taking forever!! IT'S BROKE! GIVE HER SOME MEDS! SETUP A TIME TO CAST!! But instead, we have to sit here for over 1.5 hours without seeing the "Dr."!! I'll keep this post updated. This wait to see a Doctor here is RIDICULOUS! Good thing my wife isn't having a heart attack. It's now 2:42 am...almost 3 hours and nothing! Still waiting for some direction.