I moved from Los Angeles to Las Vegas and needed a new xeomin injector I could trust. After a long search to find a replacement to my medspa in Los Angeles I landed at this establishment and I regret I did...I'm giving two stars instead of one only because my second injector, Colleen, was attempting to better listen to me than my first injector, Diane. Although overall neither felt like they actually cared what I was saying. I had to come in twice to this place because the first time I was not injected properly.
My first issue was my welcome to the medspa on my first visit. There was no warm welcome or gentle hello. Both times that I've come into this establishment it was more so a staredown instead of "hello" and explaining where to check in or where to sit..Not to mention the representative at the front thought it was more important to continue her side chatter rather than welcome a customer..
My second issue was that on my first visit I tried to explain to Diane how many units I get on my forehead for Xeomin that I already know work. She was not listening at all and told me that the units I had suggested for my forehead (20) were too low and that I needed 36 total for my whole forehead.. I repeated that 20 units is what I have gotten in the past in Los Angeles and it works for me (since I am only 28). She assured me that I would be happy with her "technique" and she would even out my face and eyebrows. I gave in and let her do 36 units and we distributed the rest on my crows feet, DAO muscles, cupids bow, and eyebrow. By the way she also fought me on the lip flip I wanted and said she will only inject my cupids bow because I would like the result better (which, two weeks later..... I don't).
side note: she spoke so fast she hardly would let me get a word in. I felt like I was being told what was going to be done and not able to say anything back and rushed. Not calm at all.
Third, she had such a heavy hand I bruised and I NEVER bruise for neurotoxin injections...For my forehead, she injected the part of my head where my hairline is.. like in my hair.. I kind of jumped because I was confused as to why she would be injecting me there no one had in the past..Her technique was not something I was at all familiar with and when I questioned her on it she went on to explain her years of experience and being a nurse even before any new techniques were developed and the war and whatnot. In my head, I suspected something would go wrong given what she said and I had hoped that I asked more for background on the training my injector had gotten and their date of most recent training before I sat on that chair. I know my previous injectors in Los Angeles constantly went to training that they had to pay for out of their own pocket but they did it to give their patients the best results!... Not sure about this place I wish I had asked.. After she was done injecting me she then massaged my forehead and I was confused because I know you're not supposed to do that. Needless to say I left anxious and not at all happy. I was worried about my results but knew I would not find out until two weeks later. I gave her the benefit of the doubt for the time being but.. two weeks came and my face was slightly lopsided. I was debating whether to come back given my experience the first time. In the end, I decided I would come back to fix the more noticeable area, which was my right DAO muscle.
On my second visit, I got the same judgemental vibe as soon as I walk in. No immediate hello..No one had apologized or even felt remorseful for me having to come back to fix a mistake that one of their injectors made. I was simply asked what area to fix and that's it. The debate about me having gotten ~only~ 50 units was also brought up again with my second injector... I don't understand why they think 50 units is a little bit. 50 is A LOT (36 to the forehead alone is so much for a 28-year-old with no wrinkles...) I think their product may be diluted or something. I got way more units here than in my old medspa and got very lacking results with Revenge MD...I'm not going to lie I debated addressing that I was lopsided on the right side of my face not just my right DAO Muscle but I was already so anxious and uncomfortable and I just felt like getting out of there as soon as possible given the judgemental vibe I felt. Leaving, I almost teared up because of how I felt...I save my money to be able to get my xeomin injections and I was so happy to get them I had just wished the nurses here were also happy to have customers and welcomed them all the same... You'd think someone paying over $300 dollars for injections would be at least treated warmly and kindly instead of judgement, lack of words, and being rushed.
After this experience, I think it is more beneficial for me to travel to Los Angeles to my old medspa just because of how bad this experience was. At least then I'll know I will be happy leaving the medspa and not worried and anxious... read more