Replaced our 20 year old worn leather recliner with a newer contemporary style one that was on a…read moregreat Sale! Loved all the fabric choices. Our little Westie Lucy loves this new comfy recliner! The Lazy-Boy store had lots of choices. I even found a nice stool on sale.

Friendly sales people and a nice variety of furniture. We replaced an incredibly uncomfortable…read moreloveseat in our motorhome with an extremely comfortable La-Z-Boy one with motorized footrests and headrests. We had just reached the beginning of the possible delivery time-frame when I received an email with the delivery date and window. Once we agreed on the time, we could then track the delivery folks as they made their way through the valley. Speaking of the delivery folks, they were very customer-oriented. They maneuvered the pieces through the narrow RV door, set everything up, and made sure the remotes worked, and took away the packaging before they left. Overall, it was a great experience and we are (literally) happy campers.

I have bought La z boy furniture at this location in the past ... BUT I was a little Leery about…read morebuying new furniture anywhere based on all the bad reviews I've been reading lately.....the complaints had me afraid of the delivery process not the buying.... mostly the concerns are the items being delivered are not what was purchased.... Trying to send anything back can be a nightmare.... Honestly La z boy did a terrific job... I researched other options and even went to several other furniture stores.... But ended up back here... La z boy will match other retailers prices.... La Z Boy warranty is above any of the others and their delivery fee is half what some of them are charging... Great Job!.....Delivery guys we're top notch.... They communicated with me a few times before delivery.... Took their shoes off before walking on my carpet without me asking....showed me how to remove backs to move if needed.... I would recommend this furniture store location and the quality of the furniture

I decided to spend some money for a lounge chair from what I thought was a good, reputable company…read more I went to the San Bernardino showroom and requested a solid chair. I'm 6'4" 350 pounds and explained to the sales rep that I wanted a chair that will last. Even though I was very careful not to plop down in the chair, it collapsed on itself within 8 months and is now unusable. I called to start a warranty claim process back in April. They explained that they would have to mail the parts to me and that it would take 1-2 months. After 2 months, I called and they said that the parts were on backorder for another month. I requested to speak to a supervisor and CSR told me that one would call me back, which never happened. A month later I called again and the part still hadn't shipped. I again requested to speak to a supervisor and was told that one would call me back. I received a voicemail a week later from an "escalations representative" to tell me that the parts would arrive by the end of the week. She didn't leave a phone number for me to call back. The parts came today and I immediately called to schedule an install. The representative said I had to pay for the labor because the warranty was up. I had to explain to her that I had called well before my warranty was up. I requested to have an install appointment on a Weekend or Monday or Thursday. Rep told me that they only have Fridays available for the next two months. I decided to take a day off work rather than wait another two months. I have to walk by this hump of garbage every single day. It just sits in my living room, reminding me of how much Lazboy must hate me. It seems like they don't want return business at all. It just boggles my mind.

I could not be happier with my new La-z-Boy- furniture. My husband and I were welcomed with a…read moresmile by Sales peson May who helped connect us to In-home design expert Kimberly after hearing our concerns regarding what would fit in our house. Once Kimberly came out and completed a virtual rendering of our limited space she assured us my dream for a large sectional couch and large coffee table would absolutely fit in our space. Based on her recommendation thats what we ordered and the couch and coffee table was just recently delivered. I could not be happier. It looks beautiful and is so comfortable! Thank you La-Z-Boy for hiring such professional and helpful people which May and Kimberly exemplify! Paul & Terri

The Good: I assume is still very good my parents had 2 reclining chairs that they had for over 30…read moreyears. The Bad: We just bought a reclining sofa that's 2 weeks old and we noticed that both reclining seats didn't recline all the way. We went to La-z-Boy in Temecula where we bought it and they gave me there customer care phone number. I called and they scheduled a technician to come on Dec. 18th. between . 12 & 3pm. Then they changed the time to between 3 & 6pm. Then they change one more time to between 6 & 8pm. After all that BS THEY NEVER SHOWED UP. So the BAD is that the current La-z-Boy doesn't have the same standards that they once had. I would not buy from them again!

After being an unhappy Mathis Bros customer for many years, we decided to to Lazboy when it was…read moretime to replace our sofas. So we though we'd shop ahead of time and see what was out there, with no intention to buy that day. What an amazing experience! Our salesperson, Jade was friendly, patient, and listened to our likes & dislikes after sitting in many sofas. She put all out input together after 10 sofas and suggested the "Dorian". It was perfect! The most comfortable sofa ever! She worked with us with a financing plan that was too good to refuse. It made no difference if we bought that day or in 3 months when we planned. She quoted us approximately 6 weeks for them to build our sofas and they were delivered in 4 weeks! The whole process was so pleasant, and unpressured, unlike Mathis Bros. No gimmicks, no having to buy membership to get a better price, none of that. We are so happy with our sofas and our experience!

I've been wanting to write this review for some time now. My husband and I purchased a sofa and…read morechair and I have to say I'm disappointed with the quality for what we paid. The couch is just okay, not great, but the recliner chair is cheaply made, wabbly and just poor quality. I went to La-Z-Boy thinking I would get better quality than Living Spaces, but I was wrong. I will not purchase from them again. The sales staff were very accommodating, it's the quality I'm disappointed with. This purchase was a a few years ago, but I felt it was important to let others know about their poor quality, especially for the price.

It is with sincere regret that I update my review to report the lift-top coffee table I purchased,…read morea gorgeous piece of furniture by the way, is still f'ed up (See my original review) and has since become an expensive, non-functional... what? A furniture-as-art statement? After three visits from a repair technician, the company finally agreed to replace it. The replacement arrived a few days ago and, lo and behold, the drawers didn't work! Same problem. Fortunately, the delivery guys managed to repair them. Great, right? Nope. Moments after they left, the lift-top portion of the table started sticking on one side. So. Here we go again. I called and made an appointment to have a technician take a look at it next week. If only the story ended there. A minute after making the appointment I tried to lift the top again, and now... it doesn't budge! Not an inch. So I have a lift-top coffee table that's basically....a regular ol' coffee table. I'll certainly post an update. P.S. Just to be clear, the sofa bed I purchased (with matching chair) is easily the world's most comfortable sofa bed on earth when it comes to actually sleeping on it, thanks to the upgraded mattress I got with it. It's fantastic!! And my original praise for the sales rep and my shopping experience still stands.

When we contacted the store, we were told custom orders could only be addressed within 1-2 days…read moreafter delivery and that the couch simply needed to "break in." From there, we were bounced between the store, Comfort Care, and the service department with nobody taking ownership or providing real help. Multiple service appointments were scheduled and then repeatedly rescheduled, sometimes at the last minute. After weeks of waiting, the technician finally arrived nearly FOUR HOURS EARLY from the confirmed appointment time, barely inspected the loveseat, took no measurements or photos, acknowledged the squeaking, promised a "favorable report," and said we'd hear back within 24-48 hours. We never heard back. A follow-up message was later left for the store manager, and once again there was absolutely no response. At this point, it feels like the strategy is simply to ignore customers until they give up. The product quality is disappointing, but the customer service is even worse. My mother-in-law spent a significant amount of money on furniture she hoped would help her relax comfortably despite her back pain, and instead she has been stuck with a defective loveseat and months of unnecessary stress. Now we are left pursuing BBB complaints, credit card disputes, and public reviews just to get basic attention from this company and warn others. Avoid La-Z-Boy if you expect quality furniture, accountability, or customer support that actually follows through!!!

Our La-Z-Boy BENNETT DUO RECLINING SOFA is painful to my back. No lumbar support…read more I've had it for about 6 months and have a collection of small pillows to try to get comfortable. Nothing helps enough. This is by far the most expensive sofa I've ever purchased. We've had many comfortable recliners over the years. Big letdown from a brand that I expected

I just received my couch that I paid over $8500 for.I waited 8 weeks for this to be custom made…read more It was delivered and when unpacked I noticed scuff marks that the delivery person tried to get out. Needless to say I felt that it should have never been delivered without being inspected. The delivery person called the warehouse to report this and I was told I could refuse this or they could send out a customer service to try to inspect this. I Also purchased an area rug and a non-slip pad. The under pad was much bigger than the area rug. Again I was told that the sales person from the San Marcos store would come out and trim this since it was so much larger. Sending it back didn't seem like the right thing to do since I had already disposed of my old couch and area rug. It might mean I would have to wait another 8 weeks and I would be without a living room furniture. This had been paid in full. A person by the name of Ramon from the Comfort Care unit said I had 3 days to have it returned but I would have to call the San Marcos store and talk with the manager...I mentioned perhaps a monetary compensation would be acceptable. Ramon said he would call the manager of the store and get back with me. Nothing happened. I did try toI waited to hear the next day and when I didn't hear anything I called to speak with Ramon who was not available and spoke with another representative by the name of Ismail who said he would do everything to see what he could do. Again nothing so I call and asked to speak to the manager of the San Marcos store. I was told he was on a call and would call me back. I also found out that the person who was the manager of the store at the time I bought the unit was no longer there and that there was transition with a new manager. I waited until 5 tonight and still no response. I should also mention that the salesperson Kayla never mentioned that the remote for the recliner and the lounge portion of the unit needed to be plugged in. I was surprised that it was not a wireless connection. The delivery people told that a battery pack could have been included which would make it wireless. The unit needs to be plugged in and I have no outlet nearby that would work with this. I had purchased other furniture from La-Z-Boy in the past which is why I decided I wanted to get my new couch thru them. I'm very disappointed in the lack of customer service and the poor quality of the unit. I would never buy from La-Z-Boy again, At this point I am going to be filing a dispute with my credit card company,

great place for recliners manual swivels chaires…read more great selection and great custom order service . i got 2 beautiful recliners . thank u Mathew

Went there to scope out a lift chair for my 95 yr old mother. After looking over their chairs, I…read morewas told they had 4 categories of lift chairs: Bronze, Silver, Gold and Platinum, which each having their own characteristics building off the Bronze with each getting more functionality (see picture). They had one on sale at a good price that was advertised as Platinum (which meant it had all the bells and whistles). I went back with pictures and shows my mother and she liked the one on sale that had all the bells and whistles (the Platinum Chair). We went back the following day to purchase two of these. As we were giving him our credit card and commenting how my mother wanted the adjustable headrest, lumbar support, heat and massage and the zero gravity function, he said this chair didn't have those functions. I said WHAT? The label on the chair says Platinum and your list of the Platinum chairs contains those features. He said no, it doesn't. Look at the list of features per/category and you tell me that this isn't false advertising. The Chair said Platinum, and their Platinum chair lists all those features. Nevertheless, we left without buying two chairs because of their false advertising/bait and switch! Don't buy from this shady store!

While searching for a couch, we visited La-Z-Boy in Yorba Linda. Upon entering, the store was…read moreclean, organized, and well-decorated. We were assisted by GABE G. After explaining the type of sleeper sofa we were looking for, Gabe showed us several options. In addition, we were looking for a specific fabric color. He spent plenty of time with us to help us get as close a match as possible. We settled on a style and color, and Gabe prepared a "Customer Cart" printout that we could present for an upcoming sale. Gabe was professional, friendly, knowledgeable, and represented the business very well.

The staff were great! Very helpful and informative. I needed a 28 inch wide chair for my 92 year…read moreold dad. The staff helped with all the options. I ended up buying a floor model sale. Delivery went smoothly and my dad is happy. The reason for the 2-rating is the availability of product. In order to get it now (delivery time was 10 days), I had to buy a floor model sale item. The color was not what I wanted but good enough. I would have had to wait 6-8 weeks, if I ordered one. I would think they would have their most popular models in stock. I guess I could have gone to Wayfair.

Came here to buy the husband a new chair. He's been a big and tall lazy boy chair person, and it…read moredidn't disappoint. He was able to find the chair he likes and currently enjoying. I also got me a new chair too! Chairs are comfy and relaxing. Sure its pricy but it gives us the comfort and rest we need after a long day at work or just to relax during the weekend. The reps are knowledgeable and accommodating. Got good experience buying from this location.

Do you want to spend thousands of dollars on furniture that is just junk, I have the place for you…read more There is a reason Lazy Boy has been sued, there is a reason other cheaper stores are now selling what is supposed to be high end furniture. Lazy Boy is nothing like it was a decade ago. Their furniture and I mean all of it is the worst. It is made without care and has fun breaking and falling apart. Sadly, we got sucked into them. DON'T. The salespeople claim they know so much. They don't. They make promises with no intention of keeping them. I promise you that you can get get the cheapest recliner at Wal Mart and it will be better than the expensive junk I have now. And their great sales, ya, they have them all the time and then when you demand a percentage taken off because of the horror you are put through you will hear, well we can't, it was the this or that sale. We bought a reclining sofa, a reclining rocking chair and a reclining love seat (all custom orders). We paid top dollar for this junk. We were forced to wait months and months for anything to be delivered and when it was the sofa had rips, the love seat had tears and it all had to go back to be remade. They actually delivered that. The recliner rocker was okay for about a month and then just started to sink. Call Lazy Boy, ya, they won't call you back.....ever. They don't care at all. Second delivery, we are now close to 6 months later and the sofa was acceptable and the love seat recliner again was torn, had rippled seams and it did not work. Fun. What we really loved was watching one delivery guy take out our rocking recliner and toss it outside. He said he thought he was really old. Now it was less than 3 months old. He put it back and broke the reclining function. So, now that has to be repaired--3 weeks later and it has never been 100% since. After that mess a third delivery is made of the broken, messed up love seat that reclines. I took possession. Within 3 weeks it started to sink in the back and bottom where I sit. Now this cost thousands. I now have to use a pillow to sit on it or it hurts. That remote is working--yay for them. The sofa came with the wrong pull ups and has these horrid wires to get a seat to recline. We don't use it. Ever. And again, you call and call and they will never get back to you once you have their junk. My last recliner chair was, in fact, from Wal Mart. I wish I had that back. Lazy Boy took all our money and there is no lumbar support at all. Don't be fooled. We were ripped off over 4K for sofa that is not what we ordered, 4K for a recliner and and another over 5K for the love seat that is unusable without pillows to support you and it looks awful with the sinking in that one can't miss when they come in my door. Now, this does not include, tax, delivery and waiting for month up month. Next time I am going to just get Wal Mart. Cheap, but it works for years and you get what you pay for. At Lazy Boy you will just be forever mad. Stay away from them. They are not high end, they are just super expensive and all the lies they tell. What a fool we were. Don't be use. Don't even look. Their salespeople lie.