I tried to like them... really I did. I'm redoing my house and want several pieces of furniture. I…read morelooked at a very expensive table. it was on sale plus no tax. I also looked at some ornaments... I was told they were on the same sale and with no tax. During the sale, I visited the table a few times to be sure (it's a big investment). It didn't have enough seating so I asked about pricing to change that. The salesperson used tactics like "price doesn't matter you deserve it". I was also told it was the last day of the sale and my last chance for that discount. The sales tactic kind of put me off and I didn't do it. The next day I was on their road and saw the same furniture was on sale for an even BIGGER discount than the day before. Did the salesperson honestly not know that when she was pushing the sale? It certainly made me think customer service means nothing, it made me feel like their tactic was "how much can I get out of their pocket?" Fast forward to the ornament. Shortly thereafter, I saw a 50% off sale and decided to see if the ornament was part of it. I was disappointed, it was on sale for an even smaller discount than the previous sale. I guess every store says there is a big sale then changes it in fine print so the 50% part wasn't surprising. The salesperson said that I'd still get a smaller sale price and the no tax discount. I thought about that and went back for it on the last day of that sale. When we get back to the store the item's price was significantly increased. So, I asked why the original price was suddenly so much higher. I was told it was ALWAYS that price! They didn't expect that I had taken a picture that showed the price tag. Even then it was dismissed, then I was told it was a different lot. Then they decided to honour the price. Great! discount and no tax, I'm ready. I then got, "we NEVER have a tax discount on these items" (keep in mind I was already told there was one AND the sign outside said no tax). So, it was left behind. I didn't get it. Fast forward again (yep, I'm a sucker for punishment), there is a new sale sign for 20% off. My birthday was coming up I thought what the heck I'll bite and pay the tax, but guess what? The price was significantly increased again! When we asked for the price that it was lowered to just a few days earlier (same ornament, same spot, etc), we were told there would be no discount... The reason you ask? First, "it's a new lot", new price (yet in the same spot with same everything on it only a few days later). THEN we were told, "because you looked at it several times...no discount this is the price". Because I looked at it before? Really? THAT last line is why this short novel is before you today. So, are you saying that if you think you can get money out of the people who would love to support local businesses, you will and you pick and choose what price goes to what customer? And why are you so unapologetic about it? Your furniture is nice, but it's also nice at least 3 other stores in Saskatoon (one of which I found my beautiful table). I guess when I start the living room, I know where I'm NOT going. I certainly have a few examples that will support that. I feel bad leaving bad reviews, and my hackles are rarely up enough to do so, especially over something a person doesn't really need, but it's more symbolic at this point. I don't think being unapologetic is the best route because people won't die without anything you sell. I doubt there are as many people who don't keep track of their money as there used to be. Take my experience as you will.

Furniture World does not give warranty on their furniture. In Saskatchewan the law states it's the…read moreseller who is responsible for warranty. We purchased a leather love seat that the leather cracked and came apart. Plus between the cushions was vinyl that cracked and separated from the cushions. They agreed but wanted 500 to repair the love seat. Saying they had to pay the manufacturer and charging me labour for their inside employe. They are not out anything.

Service was excellent ,Lori was friendly accommodating and not the least bit pushy ,worked to get…read moreus exactly what we wanted, delivery was efficient carefully done and faster than promised all in all a great experience,

I unfortunately ordered a table and chairs in December 2020, got the "it will be 6-8 weeks for it…read moreto come in". Table came in February and when asked about the chairs, they will not be in until the end of April. It is now May and still no chairs and now they will come in the middle of May. Waiting over 4 months for some barstools, either you can deliver or you can't. They obviously could not. I received a refund and I am now shopping elsewhere.

Horrible experience with this company. They sell garbage quality & refuse to stand by their…read moremerchandise

Excellent service. No pressure. Friendly staff. Lots of price points for mattresses. Easy to…read moredeal with. Would recommend

We recently bought a sectional sofa from bricks in the stonebridge branch in Saskatoon. All staff…read morewere very helpful and friendly, but our sake man SONI was extraordinary. He helped us to get a good deal and he was with us Through out the process of ordering and delivery. We had some issues with delivery due to the size of the furniture and delivery people were not sure if it can go through the door in our basement, but SONI went the extra mile to make sure that the furniture is delivered safely and in time. SONI is a helpful person which needs recognition for outing his customers first. Thanks Bricks and Thanks SONI

Received a set of couches from The Brick in February. During delivery, the team damaged my…read morebanister. One couch was intact, however, the other had a tear on the left side as well as on the bottom. We took pictures and communicated with The Brick right away about wanting to return the product. The Brick tried several times to have us accept a small amount of money from them instead of following through with the return. Ultimately, we were able to return the couch. We then waited until the end of April for the replacement. When the replacement arrived, the moving crew took the damaged couch out of the house and damaged the hardwood floor in doing so. The damage was not obvious at first (they had put the new couch on top of it and I was unable to see it until I moved the couch back a few feet last week). Initially, the replacement couch appeared pristine. But later I noticed a scuff on the left arm, and a tear on the back (it appeared to have been caused by a box cutter). I took photos of the damage as soon as I noticed it (they are time stamped). However, I am a healthcare worker and was very busy over the next week and unable to contact them. When I finally was able to reach out, they refused to consider refunding or exchanged the damaged product, and (much more irritating) they refused to do anything about the damage to my home. I spent what felt like an hour going back and forth with the agent. They started quoting the return and exchange policies at me telling things like "those are decisions you made as a customer and adult" (obviously that was very irritating). The agent told me that they will review the case, but I have my doubts that they will do anything helpful. The last message they sent me linked to the Government of Canada's note on returns "In Canada, businesses are not obligated to accept the return of purchased items unless they are defective. However, many businesses offer refunds or exchanges for various other reasons to help foster good customer relations". Leave it to say, I will NEVER use The Brick for purchasing furniture again and I strongly advise anyone who is considering purchasing furniture to look elsewhere. In particular, if you are a busy professional, someone working in healthcare, or do not have an infinite amount of time to look over new furniture with a magnifying glass. I will never buy from The Brick again. However, my opinion may change should they review my case and decide to do the right thing (I have my doubts). They certainly did not appear to want to "help foster good customer relations".

Poor service and warranty fulfillment. Delivered damage table and would not replace new table…read more repair performed twice after a year of contacting a very rude and deliquent warranty line. Would not recommend this Ashley or any of its umbrella of sketchy furniture stores

Horrible horrible customer service. I'm telling everyone to not buy furniture from here. Please…read moresave yourself the headache!!!! We bought a $4000 couch. They said it was going to take 2 weeks to come in. Waited a month for the couch. No one called, we called and they said it was there (thanks for the heads up...) we go to pick it up we bring it home and it's the wrong couch. We call, they say our actual couch is in warehouse and we can pick it up. We go there, it's not there. They say they will have it in a few days. We go there again not there. I call customer service. They have no idea where the couch is.. mind you this is a 30 min drive to the warehouse, there and back. We GO TO THE STORE the salesperson sees us and whispers to colleague "oh f***" when we walk in. He tells us the couch will be there tomorrow. Well it's tomorrow and it's not here.. absolutely ridiculous.

Purchased a sectional from Palliser Rooms EQ3 and a coffee table and the service was great! The…read morequality and price were great as well. Definitely check them out if you are looking for new furniture.

From the owner: For fun, modern and contemporary furniture that fits in every room of your home, come and visit our…read moreEQ3 Gallery at 2125 Faithfull Avenue in Saskatoon. EQ3 is a Canadian company characterized by clean lines and innovative styles. Call us for more information today!

Poor customer service. After 10 days of purchase of wall art, owner Jeff said it was too long of a…read moretime to return anything. No return policy written on receipt, and he states no one puts return policies on receipts. Basically, he doesn't care.

From the owner: We are a Saskatoon based furniture store that is locally owned and operated. We carry may top…read morebrands such as Stylus, Canadel, Durham an La-Z-Boy