Terrible company, no customer service, they steal people's money and they don't even allow any other companies to install internet in my building. Internet will be down for days and the days it is working it goes out every few hours. I'm surprised they are still in business. Their "technical support" team doesn't help at all either. read more

My HOA has Resort Internet as our provider but the only thing they were consistent with was inaccurate billing, internet outages, and poor customer service. They don't even return phone calls. I've worked in enough call centers and have called them enough to know when they are just reading a script. Same answers, no resolution. I had to secure my own internet provider because of the frequent long outages which would have cost me to lose my job. Losing my job would have cost me losing my home. Service requests were often ignored or kept being postponed which is just not acceptable. Save yourself from the frustration and get a reliable provider because Resort iIternet is not it! read more

This company has mastered one thing: taking your money and disappearing when you need them I have been a customer since 2024 with autopay set up from day one. My service was disconnected without any effective notice yes, emails were sent, but they never reached my inbox. Rather than a phone call or any proactive outreach to a loyal customer, they simply cut my service. I have now been without internet for 3 days. When I contacted customer service, I was told a manager would call me within 24 hours. That never happened. When I followed up, the timeframe was extended to 48 hours and still no call. I also emailed accounting directly with no response. On top of all this, they want to charge a reinstatement fee for equipment that was never removed, there is no installation happening, just a reconnection of an existing account. This fee is unjustifiable and feels purely predatory. The lack of communication, accountability, and basic customer service is unacceptable. If you are considering this provider, be aware that when something goes wrong, you will be left without service, without answers, and without anyone willing to take responsibility. I will be filing a formal complaint with the FCC and the BBB. read more

This company is frustrating to deal with. Internet is out for days. If you call customer service, they tell you that they are starting a ticket - when you call back (because they never call you back), they say they've "escalated" the ticket, but still no one ever calls. You can just tell that it's a script that they have to read to somewhat satisfy you. I've called 11 times in the past 4 days, since our internet has been out since Monday. It came on briefly in those days but is not reliable. As someone who works from home, and is also paying for this "service", I'm incredibly disappointed with this company. read more

I wish I could make new accounts to make more one star reviews. Whatever you do, DO NOT DEAL WITN RESORT INTERNET. They are a pain to deal with and purposely do everything extremely unprofessionally to where you can't deal with them or reach them. No reliable phone number or email, and company is difficult to contact. read more

If I can give this company 0 stars I would. I set up for the cable and internet to be installed July 2nd. The cable guy shows up without the cable box, he says he'll come back Saturday. Saturday comes and goes... no cable guy. I call to get a status update and no one is aware. They tell me that they'll send someone the following week. July 14th I open my door to gather my uber delivery and a man is standing outside my door holding my uber bags. He says he'll be back with the rest. 2 minutes later my door swings open... it's not an uber delivery... it's the cable guy. The cable handed me my uber delivery not only that, it was the same cable guy as last week. This time he looks at me and tells me he doesn't have an HDMI... he'll have to come back tomorrow at 11:30. I call the cable company... they escalate the ticket. Well... it's 1pm the next day. I call the cable company, there is nothing they can do. Insist in a supervisor so they patch me through to Riece, the tier 1 supervisor... Tiers are important here. In 24 hours I have explained my situation to 4 different people at this company, and now I meet Riece who tells me there is nothing he can do. He only answers to the COO and he gave me my time to talk and now it's his turn. So what I've gathered is this is a cable company who does not provide a service to anybody. They can't solve problems, can't call back, but the most hilarious part is they don't even bother to set up the cable. The lack of professionalism is only matched by the sheer incompetence. I downloaded this app solely to post this comment because I have never in my life seen people get paid to not do their job. 2nd time posting this... let's see how long before it gets deleted... again. Well... it's 1pm the next day. I call the cable company, there is nothing they can do. Insist in a supervisor so they patch me through to Riece, the tier 1 supervisor... Tiers are important here. In 24 hours I have explained my situation to 4 different people at this company, and now I meet Riece who tells me there is nothing he can do. He only answers to the COO and he gave me my time to talk and now it's his turn. So what I've gathered is this is a cable company who does not provide a service to anybody. They can't solve problems, can't call back, but the most hilarious part is they don't even bother to set up the cable. The lack of professionalism is only matched by the sheer incompetence. I downloaded this app solely to post this comment because I have never in my life seen people get paid to not do their job. If you want a cable box to sit on your entertainment center to collect dust give this company a call. If you would like to actually watch television, call AT&T, Xfinity or any other company because these people will make you wait half a month to watch a blank screen. read more

Absolute dumpster fire of a company. Service interruptions are a regular occurrence. Shit customer service.

The quality of their internet service is horrible. As is their customer support. Our internet on the 2nd floor is worthless. The TV and devices can't find a signal. Their security is awful as well. I have called 5 times and they haven't solved the problem or followed up. I have requested them to change my WiFi password each time I called and they haven't done it. Last night I was on with a tech for 30 minutes and was then disconnected. Although they request your phone number in case you are disconnected, they don't call back. read more

Terrible service-it's out consistently and always have to call and complain. It was down for the final Broncos game and 12 hours before that! read more

The worst internet company ever!! My apartments wont allow us to use anyone else and we use to have a different company and they sold out to resort. Ever since Resort took over in January I have not had stable internet. The speeds drop every 20-30 minutes or it just doesn't work at all. I work from home and it has been so horrible. They keep claiming they are fixing it but do not have an eta on when it will be fixed, but boy did they send me a full bill for basically having nonexistent internet. This place is a joke.. I have also filed and informal complaint with the FCC over this company. read more

this is the worst Internet ever. Whoever set this up did not know what they were doing. You can't even hardly get a hold of anybody and the cost of it is entirely too high. A sad thing is the place where I live. You can't even get another Internet company to come in because they make you get what they want you to have read more

Support unreachable. Frequent service interruptions. Slower than advertised. Literal dogshit.

Its been more than a month with no service and still waiting for them to come and take a look at my tv I've called so many times no Answer. I don't know what else to do but call and just get ignored. This is the error That I get and it's been like that for more than a month I reset it I unplugged plugged back no solution I just need help with this read more

Resort Internet - Internet Service Providers Near Me

Horrible internet and awful technical support don't know who would get this internet provider

Should be negative stars. The reviews speak to their business model and integrity. Stay far away. Especially if you have a hotel/motel or apartment building. The service is almost non-existent and they will not maintain their equipment so that it functions correctly, even though it is stated in their contract that they will. Hopefully this helps out others, there are much better providers in this industry. read more

40% of the time I somewhat have internet, the other 60%... I have nothing. Unfortunately I'm obligated to use this "provider"..... because my apartment management include resort internet in with our rent. They don't t provide anything good. I'm not even connected and yet when I call them every time they say "well on our end our equipment says you are connected to four devices.... You are connected, don't know what to tell ya, sorry! We will have a technician call you when we open again tomorrow morning." If I could give them no stars trust me I would. Resort internet sucks! read more

Poor service and the same message for the last week on the current outage. Ready to get Comcast back

No service, I called a couple of times, guy was nice but no help, said he would send me to tier 2 (or 1, I forget which) and they would call. Never did, after 3 weeks! Unfortunately our HOA signed up with them and as individuals, there's nothing we can do about it. Really, almost a joke if it weren't so sad. read more

Non existent technical support beyond Tier 1. No one calls back, technicians are no shows. Billing is rude, unhelpful, and flat out ignores emails for months at a time until senior leadership steps in. Would never recommend and trying to get my HOA to switch providers ASAP. read more

ResortInternet is a very bad ISP. At least every couple of months I have a major outage. Plus, the day-to-day experience isn't nearly as reliable as the Xfinity service I've had in the past. Like other reviewers have stated, this internet company is forced upon you by HOA's and rental management companies. You are barred from having another ISP (except something like Starlink satellite internet). Also, the max speed this internet service offers at my apartment is 100 mbps down, which is insane considering I live in a newly constructed complex with fiber wiring. Stay away from this service if you can (especially if you work from home, stream a lot of content or play online games)! read more

Absolutely trash. We're forced into using their service due to HOA, and service could not be worse. Slower than advertised speed, loss in service multiple times a week for HOURS ON END. Customer service is useless. Garbage company, avoid at all costs read more

constant outages, poor support, no follow up to fix no tv signal and no other options for internet. The service has declined significantly since the service was taken over by copper mountain metro district. our HOA has no other choices for service. read more

Constant and long outages with no communication. Avoid this company if possible. Sadly no other option for Wildernest.

Resort internet has continued to fail at the simplest level of customer service as well as internet quality. the only thing i need to do is update a credit card since the basic level of internet is BEYOND SUB PAR. you cannot do ANYTHING with the basic level of internet. to update a credit card you have to call billing or submit a form on the website. which, of course, wont update immediatley. This company is actually the worst provider for internet, the worst examples of customer service and have a pathetic, pathetic website that is from the 1900s. Be better and never use resort internet if you have a choice. I shouldnt have to wait over a week to get a card updated for realistic wifi quality. read more

Not usable. Within a week of starting this service, I experienced a 12+ hour outage, which is still ongoing. Little information has been provided about when the service will be returned. Aside from the outage, I had upgraded my service to a faster internet tier. The upgraded (supposedly faster) connection ended up being slower and I stopped using it. If you rely on a stable connection for work I would avoid this service and seek out other options. Contact your HOA to ask them to stop using this company. read more

Wish I could give a zero rating. When I call during an outage, to ask if there is an uptime estimate, the first 4 mins and 34 seconds of the call is spent with the customer rep asking me my name, spelling, call back number, address, etc. That is followed by them saying that there is no known uptime. The cable went out yesterday (just in time for the NCAA games!). Used online chat at resortInternet. Person said they are working on it. Today, 24 hours later, it is still down. Online chat person said the technician is working 'diligently' to fix it, no estimated up time...BUT they'd be glad to call me when it is up. will contact my HOA to see how we get out of our contract with these folks. read more

Absolutely the worst internet service I can remember. A 56k modem would be better. Not even sure how these clowns can still be in business. I will take Comcast over this fly by night clown show read more

terrible internet slow speed spotty connection I do not reccomend. I would give it zero stars if I could.

How can a company this bad continue to stay in business? As others have said, it's forced upon you if you live in a complex so you don't have a choice. I have literally been calling them everyday because of cable issues, and they pretend to write stuff down and tell you they escalated the ticket and you'll be getting a call back, but they never call back. Today after 15 minutes of being on the phone with them and telling me everything looks good, he tells me there has been a power outage for a number of days and they're working hard to fix it. Wouldn't this be the first thing you check? The outage scenario is their default when they don't know what else to say. Getting the number for their billing department is also impossible, they don't want to issue refunds. What gives? read more

Haven't gone more than a week this whole year without service interruption. Why would anyone ever sign a contract with this company?

Worst ISP I've ever worked with, and I've worked with them all. Constant service interruptions are only the beginning of the trouble with Resort Internet. I paid for an upgraded speed package so I could work from home. When they turned off my internet in the middle of a WebEx meeting I was recording for my job, I called to ask what the problem was, and was told they were resetting my building's equipment to apply an update. When I complained that doing this in the middle of the workday with no notice made my work very difficult, their response was to forward a service ticket to their technicians, resulting in another total shut down of our equipment to blow up my meeting a second time. Call me paranoid but it really felt like they did that spitefully. In response I switched all my work over to a connection through a local competing ISP whose name starts with a Z. (No problems since.) I canceled my upgraded speed package with Resort Internet and just went back to the standard speed. And then magically my equipment stopped working altogether! Amazing. Not only is the service unreliable, this company is completely unprofessional and petty. It's like dealing with a petulant teenager. If you have a choice, stay away from this company at all costs, and definitely don't rely on them for a connection you use for work. read more

I have been in Steamboat for two months and the Internet has gone down repeatedly and for long periods of time. They claim its their Century link connection but it is hard to imagine they have one connection to Century Link and do not have redundant geographically diverse backup. This is the worst ISP I have ever dealt with. Their service sucks. read more

Just gonna jump on the bus...frequent outages and always a recording telling you about the outage....then a hang up...terrible internet company read more

Just echoing the other reviews. I am fortunately allowed to work remotely while the office is closed, but that requires having internet access. So when I work is now based around when I have connectivity. read more

Sat in a condo and no internet for the last 7 hours and no explanation other than 'we have an outage with no known ETA'.... So much for remote working... read more

Worst ISP I've ever seen. The connection frequently drops, and speeds are consistently slower than what you pay for. I pay for 50Mb down, and get 45Mb tops. That's only during the middle of the day when people aren't around. At night when everyone is streaming netflix and so on, the internet isn't even usable. It cuts out every 5 minutes and I get 1-10 Mbps (even though I pay for 50Mbps). I wish there was another option for an ISP, but there isn't. I will never live somewhere that resort internet exclusively serves ever again. read more

Worst internet service I have ever had in my entire life clearly my apartment manager did not read any of these reviews before setting this up if you get a light sprinkle your internet goes out if you have Sunshine your internet goes out this company clearly doesn't know what they're doing how can they even stay in business read more

Worst Internet service provider anywhere. They're both unresponsive and incompetent when they do respond. Would never recommend to anyone.

They are always having outages, and these can last for hours upon hours. Also, their services absolutely stink for TV as well, and they are very hard to with with for any technical support. I would never choose them, but unfortunately the HOA of our condo we own in Steamboat think they are a great idea. We rent our condo so having guests without services is completely unacceptable. They are not, they are horrible. If you have choices, go elsewhere. read more

Our HOA "upgraded" with Resort Internet. We were sold garbage for service and their tech support is horrible. Tech support was too stupid to know that Channel 9 from Denver did not have the Broncos game on because Dish and Channel 9 have a fee dispute. Wasted 45 minutes for nothing. Tonight our "digital programming" suddenly went to analog with no stations. Customer service has me on hold now for 15 minutes. Our HOA Board screwed up and should have gone to Comcast. Also, worthless internet speed upgrade went from 25MB to 30MB. I cannot think of anywhere else I had such slow speed. I guess this represents the company--not up to speed in lots of areas. If I could give ZERO STARS I would. read more