Just echoing the other reviews. I am fortunately allowed to work remotely while the office is closed, but that requires having internet access. So when I work is now based around when I have connectivity. read more

I wish I could make new accounts to make more one star reviews. Whatever you do, DO NOT DEAL WITN RESORT INTERNET. They are a pain to deal with and purposely do everything extremely unprofessionally to where you can't deal with them or reach them. No reliable phone number or email, and company is difficult to contact. read more

The quality of their internet service is horrible. As is their customer support. Our internet on the 2nd floor is worthless. The TV and devices can't find a signal. Their security is awful as well. I have called 5 times and they haven't solved the problem or followed up. I have requested them to change my WiFi password each time I called and they haven't done it. Last night I was on with a tech for 30 minutes and was then disconnected. Although they request your phone number in case you are disconnected, they don't call back. read more

The worst internet company ever!! My apartments wont allow us to use anyone else and we use to have a different company and they sold out to resort. Ever since Resort took over in January I have not had stable internet. The speeds drop every 20-30 minutes or it just doesn't work at all. I work from home and it has been so horrible. They keep claiming they are fixing it but do not have an eta on when it will be fixed, but boy did they send me a full bill for basically having nonexistent internet. This place is a joke.. I have also filed and informal complaint with the FCC over this company. read more

Absolute dumpster fire of a company. Service interruptions are a regular occurrence. Shit customer service.

Terrible service-it's out consistently and always have to call and complain. It was down for the final Broncos game and 12 hours before that! read more

this is the worst Internet ever. Whoever set this up did not know what they were doing. You can't even hardly get a hold of anybody and the cost of it is entirely too high. A sad thing is the place where I live. You can't even get another Internet company to come in because they make you get what they want you to have read more

Support unreachable. Frequent service interruptions. Slower than advertised. Literal dogshit.

Its been more than a month with no service and still waiting for them to come and take a look at my tv I've called so many times no Answer. I don't know what else to do but call and just get ignored. This is the error That I get and it's been like that for more than a month I reset it I unplugged plugged back no solution I just need help with this read more

Resort Internet - Internet Service Providers Near Me

Horrible internet and awful technical support don't know who would get this internet provider

Should be negative stars. The reviews speak to their business model and integrity. Stay far away. Especially if you have a hotel/motel or apartment building. The service is almost non-existent and they will not maintain their equipment so that it functions correctly, even though it is stated in their contract that they will. Hopefully this helps out others, there are much better providers in this industry. read more

40% of the time I somewhat have internet, the other 60%... I have nothing. Unfortunately I'm obligated to use this "provider"..... because my apartment management include resort internet in with our rent. They don't t provide anything good. I'm not even connected and yet when I call them every time they say "well on our end our equipment says you are connected to four devices.... You are connected, don't know what to tell ya, sorry! We will have a technician call you when we open again tomorrow morning." If I could give them no stars trust me I would. Resort internet sucks! read more

No service, I called a couple of times, guy was nice but no help, said he would send me to tier 2 (or 1, I forget which) and they would call. Never did, after 3 weeks! Unfortunately our HOA signed up with them and as individuals, there's nothing we can do about it. Really, almost a joke if it weren't so sad. read more

Poor service and the same message for the last week on the current outage. Ready to get Comcast back

Non existent technical support beyond Tier 1. No one calls back, technicians are no shows. Billing is rude, unhelpful, and flat out ignores emails for months at a time until senior leadership steps in. Would never recommend and trying to get my HOA to switch providers ASAP. read more

Absolutely trash. We're forced into using their service due to HOA, and service could not be worse. Slower than advertised speed, loss in service multiple times a week for HOURS ON END. Customer service is useless. Garbage company, avoid at all costs read more

ResortInternet is a very bad ISP. At least every couple of months I have a major outage. Plus, the day-to-day experience isn't nearly as reliable as the Xfinity service I've had in the past. Like other reviewers have stated, this internet company is forced upon you by HOA's and rental management companies. You are barred from having another ISP (except something like Starlink satellite internet). Also, the max speed this internet service offers at my apartment is 100 mbps down, which is insane considering I live in a newly constructed complex with fiber wiring. Stay away from this service if you can (especially if you work from home, stream a lot of content or play online games)! read more

constant outages, poor support, no follow up to fix no tv signal and no other options for internet. The service has declined significantly since the service was taken over by copper mountain metro district. our HOA has no other choices for service. read more

Constant and long outages with no communication. Avoid this company if possible. Sadly no other option for Wildernest.

Resort internet has continued to fail at the simplest level of customer service as well as internet quality. the only thing i need to do is update a credit card since the basic level of internet is BEYOND SUB PAR. you cannot do ANYTHING with the basic level of internet. to update a credit card you have to call billing or submit a form on the website. which, of course, wont update immediatley. This company is actually the worst provider for internet, the worst examples of customer service and have a pathetic, pathetic website that is from the 1900s. Be better and never use resort internet if you have a choice. I shouldnt have to wait over a week to get a card updated for realistic wifi quality. read more

Not usable. Within a week of starting this service, I experienced a 12+ hour outage, which is still ongoing. Little information has been provided about when the service will be returned. Aside from the outage, I had upgraded my service to a faster internet tier. The upgraded (supposedly faster) connection ended up being slower and I stopped using it. If you rely on a stable connection for work I would avoid this service and seek out other options. Contact your HOA to ask them to stop using this company. read more

Wish I could give a zero rating. When I call during an outage, to ask if there is an uptime estimate, the first 4 mins and 34 seconds of the call is spent with the customer rep asking me my name, spelling, call back number, address, etc. That is followed by them saying that there is no known uptime. The cable went out yesterday (just in time for the NCAA games!). Used online chat at resortInternet. Person said they are working on it. Today, 24 hours later, it is still down. Online chat person said the technician is working 'diligently' to fix it, no estimated up time...BUT they'd be glad to call me when it is up. will contact my HOA to see how we get out of our contract with these folks. read more

terrible internet slow speed spotty connection I do not reccomend. I would give it zero stars if I could.

Absolutely the worst internet service I can remember. A 56k modem would be better. Not even sure how these clowns can still be in business. I will take Comcast over this fly by night clown show read more

How can a company this bad continue to stay in business? As others have said, it's forced upon you if you live in a complex so you don't have a choice. I have literally been calling them everyday because of cable issues, and they pretend to write stuff down and tell you they escalated the ticket and you'll be getting a call back, but they never call back. Today after 15 minutes of being on the phone with them and telling me everything looks good, he tells me there has been a power outage for a number of days and they're working hard to fix it. Wouldn't this be the first thing you check? The outage scenario is their default when they don't know what else to say. Getting the number for their billing department is also impossible, they don't want to issue refunds. What gives? read more

Haven't gone more than a week this whole year without service interruption. Why would anyone ever sign a contract with this company?

Worst ISP I've ever worked with, and I've worked with them all. Constant service interruptions are only the beginning of the trouble with Resort Internet. I paid for an upgraded speed package so I could work from home. When they turned off my internet in the middle of a WebEx meeting I was recording for my job, I called to ask what the problem was, and was told they were resetting my building's equipment to apply an update. When I complained that doing this in the middle of the workday with no notice made my work very difficult, their response was to forward a service ticket to their technicians, resulting in another total shut down of our equipment to blow up my meeting a second time. Call me paranoid but it really felt like they did that spitefully. In response I switched all my work over to a connection through a local competing ISP whose name starts with a Z. (No problems since.) I canceled my upgraded speed package with Resort Internet and just went back to the standard speed. And then magically my equipment stopped working altogether! Amazing. Not only is the service unreliable, this company is completely unprofessional and petty. It's like dealing with a petulant teenager. If you have a choice, stay away from this company at all costs, and definitely don't rely on them for a connection you use for work. read more

I have been in Steamboat for two months and the Internet has gone down repeatedly and for long periods of time. They claim its their Century link connection but it is hard to imagine they have one connection to Century Link and do not have redundant geographically diverse backup. This is the worst ISP I have ever dealt with. Their service sucks. read more

Just gonna jump on the bus...frequent outages and always a recording telling you about the outage....then a hang up...terrible internet company read more

Sat in a condo and no internet for the last 7 hours and no explanation other than 'we have an outage with no known ETA'.... So much for remote working... read more

Worst internet service I have ever had in my entire life clearly my apartment manager did not read any of these reviews before setting this up if you get a light sprinkle your internet goes out if you have Sunshine your internet goes out this company clearly doesn't know what they're doing how can they even stay in business read more

Worst ISP I've ever seen. The connection frequently drops, and speeds are consistently slower than what you pay for. I pay for 50Mb down, and get 45Mb tops. That's only during the middle of the day when people aren't around. At night when everyone is streaming netflix and so on, the internet isn't even usable. It cuts out every 5 minutes and I get 1-10 Mbps (even though I pay for 50Mbps). I wish there was another option for an ISP, but there isn't. I will never live somewhere that resort internet exclusively serves ever again. read more

Worst Internet service provider anywhere. They're both unresponsive and incompetent when they do respond. Would never recommend to anyone.

They are always having outages, and these can last for hours upon hours. Also, their services absolutely stink for TV as well, and they are very hard to with with for any technical support. I would never choose them, but unfortunately the HOA of our condo we own in Steamboat think they are a great idea. We rent our condo so having guests without services is completely unacceptable. They are not, they are horrible. If you have choices, go elsewhere. read more

Our HOA "upgraded" with Resort Internet. We were sold garbage for service and their tech support is horrible. Tech support was too stupid to know that Channel 9 from Denver did not have the Broncos game on because Dish and Channel 9 have a fee dispute. Wasted 45 minutes for nothing. Tonight our "digital programming" suddenly went to analog with no stations. Customer service has me on hold now for 15 minutes. Our HOA Board screwed up and should have gone to Comcast. Also, worthless internet speed upgrade went from 25MB to 30MB. I cannot think of anywhere else I had such slow speed. I guess this represents the company--not up to speed in lots of areas. If I could give ZERO STARS I would. read more

Not a good provider. At least once every 2 weeks you will lose internet for at least 24 hours. Every couple months you will have a major outage. If you are require internet for class or a job, you will have nothing but trouble with resort internet. Good luck. read more

Patrick has been very dedicated to solving our internet and cable issues in Keystone. Thank you sir!

These guys are completely about the bottom dollar. No different than any other ISP out there so I guess i shouldnt be surprised when they use their regional monopoly to screw the customer. They advertise a 10 meg upload speed and cant even hit a third of that. I myself have offered to directly pay for an upgrade to the line but they say its impossible. Rather than just give me 5 dollars off my bill they tell me i can downgrade my plan from a 100/10 to a 25/5 which does me no good because, 1. I need the 100 and 2. They still cant even get me the 5 upload.... or i can just take a hike. ZERO customer service from these guys but ultimately they dont have to care because i have no choice but to use them. These are the kind of sleeze balls that are praying that net neutrality gets repealed. read more

Horrible! Internet goes down frequently. Makes watching Netflix and Hulu hit and miss. Internet often goes down during prime time. The television service is just as bad. They have 4 HBO channels but they are only in standard definition and will not fill the full screen of a modern flat screen television. Just as bad their rolling guide seldom displays what is actually playing on HDA channels. I have a 55" HD Flat Screen. They take the SD analog feed that they get from HBO (They don't have the HBO digital stream) and try to pan it of as HD by reshaping it into an HD aspect ratio and display it on my 55" in a size for about a 35" to 40" screen with standard definition. Without a cable box the television guide rolls on channel 2 and only shows an 1.5 hr display of what's playing there and there is no way to search for shows. The volume can change dramatically from one channel to another making you jump for the remote to reduce it from going from normal volume to screaming loud. They are a a very small amatuer operator with poor customer support. I have a blue ray player that provides access to numerous internet streaming services. The player worked the first time I plugged it in. But over a period of time the player would on occasion stop connecting to the Resort Internet. Resort Internet had obviously changed something on their side at first this meant searching for MAC addresses and the correcting what they did on their side. But on the last occasion the customer support people couldn't fix or advise me what I might need to change on my side.. After customer support through their hands in the air. I had to figure it out by myself to make it work with changes they had made on their side. I lost use of my player for over a week in the process As for standard Network channels it's common that I will lose my television signal on major networks. The signal is often replaced with a Blue screen that has the word "Scrambled" floating on it. I was trying to watch CBS's Sunday Morning Program on Sunday and the signal went in and out intermittently displaying a blue screen with the word scrambled. This went on for over an hour and half. In short these guys do not monitor their level of their service. They seem to be able to detect when they drop the internet but they do not monitor loss of television channels nor do they seem interested in doing so . Bottomline they can not live up to any contractual, "Level of Service Agreement" because they don't monitor their level of service. These guys are running open loop. They are to be avoided! read more

Avoid this company at any cost. They are a total rip off and the service almost never works. Why pay $55/month for basic cable when you can get it for $19? Don't let your HOA sign everyone up with these idiots. read more