Not sure about all "offices" of this business, but Dr. Bennett, whom I saw 2/25/2022 upon my discharge from the hospital on 2/23/2022, abandoned me as a patient. Backstory- I was instructed by the attending physicians and nurses during my hospital discharge to consult with a pain management company in order to get my specific script (7 days worth) filled to hold me through to my follow up appointment (3/4/22) with my surgeon. Since 3/4/2022, I've been calling this office & begging for them to simply fax over a letter stating they are no longer prescribing me my medication, so my orthopedic office can take care of me from here on out. Friday 3/4, I was told I needed to sign a release. I waited for the release to be emailed, and the office assistant (I will not name names, bc I'm already filing multiple complaints, HIPAA & patient abandonment, with the state), emailed me personal, private, protected information of another patient they see there. I called back and informed them that I received this info. While I was on the phone, she proceeded to send me yet ANOTHER patients protected info. I told her this, and she finally sent me a blank release to sign (I already had signed one during my in person office visit, that they seemed to have lost). Fast forward through Friday (they close at 4:30pm, fair warning), nothing got done. Monday the 7th comes around, I start calling early (thinking this would be simple). I'm told over and over "it's in the doctors hands we're just waiting for his signature". She tells me not to worry if it's not done before they close, bc they have an after hours line. I knew this was bull crap bc it's just an answering service. Just a way for them to side step responsibility and accountability. Tuesday comes around. I find out that the form I signed, never made it back to them. So I did another one. All the feedback I get is "it's in doctor
Bennett's hands to sign, there's nothing we can do, we've sent messages." Tell me. How is it so hard to sign a form stating I am not being prescribed a medicine from them? Nothing gets done. I call today. Still currently on hold. The same song and dance from everyone I speak to. "Waiting on Dr. Bennett". I do not understand. You will get NO WHERE with this company. I don't necessarily fault the front staff. Maybe they are not given adequate resources? I'm not an "easy to anger" patient and I keep my cool, but it's absolutely ridiculous how a doctor- someone you're supposed to trust, especially one in pain management, who's supposed to be helping people in their most vulnerable situations- could take 4 business days at this point, and more than likely into next week now, just to sign a statement that you are not prescribing meds to a patient, so their surgical physicians office can treat them.
Can NOT RECOMMEND THIS OFFICE OR, AT LEAST DOCTOR, MORE. Stay away, unless you enjoy getting absolutely nowhere with tasks you're trying to accomplish, enjoy not getting your meds on time, and enjoy being "abandoned", & if you want to keep your personal info confidential, instead of it getting into the hands of unauthorized 3rd parties. read more